Abstract
This review is an analysis of the literature on public transport and mobile ticketing systems and their gamification. The review is divided into three main topics: (i) Behavioral Change in relation to Public Transport, (ii) Gamification, and (iii) Gamification in Public Transport and Mobile Ticketing. This study shows the diversity of the theme of gamification applied to the transport sector and demonstrates its potential to attract and retain more customers for more sustainable means of transport.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Ferreira, M.C., Dias, T.G., Cunha, J.F.: An in-depth study of mobile ticketing services in urban passenger transport: state of the art and future perspectives. In: Smart Systems Design, Applications, and Challenges, pp. 145–165. IGI Global (2020). https://doi.org/10.4018/978-1-7998-2112-0.ch008
Ferreira, M.C., Dias, T.G., Cunha, J.F.: Anda: an innovative micro-location mobile ticketing solution based on NFC and BLE technologies. IEEE Trans. Intell. Transp. Syst. 23, 6316–6325 (2022). https://doi.org/10.1109/TITS.2021.3072083
Dahlberg, T., Guo, J., Ondrus, J.: A critical review of mobile payment research. Electron. Commer. Res. Appl. 14, 265–284 (2015). https://doi.org/10.1016/j.elerap.2015.07.006
Deterding, S., O’Hara, K., Sicart, M., Dixon, D., Nacke, L.: Gamification: using game design elements in non-gaming contexts. Conf. Hum. Factors Comput. Syst. Proc. 2425–2428 (2011). https://doi.org/10.1145/1979742.1979575
Putri, M.F., Hidayanto, A.N., Negara, E.S., Budi, N.F.A., Utari, P., Abidin, Z.: Gratification sought in gamification on mobile payment. In: ICICOS 2019 - 3rd International Conference on Informatics and Computational Sciences Accel. Informatics Computer Research Smarter Social Era Industry 4.0, Proceedings (2019). https://doi.org/10.1109/ICICoS48119.2019.8982424
Kormos, C., Sussman, R., Rosenberg, B.: How cities can apply behavioral science to promote public transportation use. Behav. Sci. Policy 7, 95–115 (2021). https://doi.org/10.1353/bsp.2021.0004
Chatterjee, K., et al.: Commuting and wellbeing: a critical overview of the literature with implications for policy and future research. Transp. Rev. 40, 5–34 (2020). https://doi.org/10.1080/01441647.2019.1649317
Davies, N.: What are the ingredients of successful travel behavioural change campaigns? Transp. Policy 24, 19–29 (2012). https://doi.org/10.1016/j.tranpol.2012.06.017
Hoffmann, C., Abraham, C., White, M.P., Ball, S., Skippon, S.M.: What cognitive mechanisms predict travel mode choice? A systematic review with meta-analysis. Transp. Rev. 37, 631–652 (2017). https://doi.org/10.1080/01441647.2017.1285819
Sunio, V., Schmöcker, J.D.: Can we promote sustainable travel behavior through mobile apps? Evaluation and review of evidence. Int. J. Sustain. Transp. 11, 553–566 (2017). https://doi.org/10.1080/15568318.2017.1300716
Fujii, S., Taniguchi, A.: Reducing family car-use by providing travel advice or requesting behavioral plans: an experimental analysis of travel feedback programs. Transp. Res. Part D Transp. Environ. 10, 385–393 (2005). https://doi.org/10.1016/j.trd.2005.04.010
Taniguchi, A., Hara, F., Takano, S., Kagaya, S., Fujii, S.: Psychological and behavioral effects of travel feedback program for travel behavior modification. Transp. Res. Rec. 182–190 (2003). https://doi.org/10.3141/1839-21
Salen, K., Zimmerman, E.: Rules of Play: Game Design Fundamentals. MIT Press, Cambridge (2004)
Seaborn, K., Fels, D.I.: Gamification in theory and action: a survey. Int. J. Hum. Comput. Stud. 74, 14–31 (2015). https://doi.org/10.1016/j.ijhcs.2014.09.006
Robson, K., Plangger, K., Kietzmann, J.H., McCarthy, I., Pitt, L.: Is it all a game? Understanding the principles of gamification. Bus. Horiz. 58, 411–420 (2015). https://doi.org/10.1016/j.bushor.2015.03.006
Morschheuser, B., Hassan, L., Werder, K., Hamari, J.: How to design gamification? A method for engineering gamified software. Inf. Softw. Technol. 95, 219–237 (2018). https://doi.org/10.1016/j.infsof.2017.10.015
Deterding, S., Dixon, D., Khaled, R., Nacke, L.: From game design elements to gamefulness: defining “gamification. In: Proceedings of the 15th International Academic MindTrek Conference: Envisioning Future Media Environments MindTrek 2011, pp. 9–15 (2011). https://doi.org/10.1145/2181037.2181040
Klock, A.C.T., Gasparini, I., Pimenta, M.S., Hamari, J.: Tailored gamification: a review of literature. Int. J. Hum. Comput. Stud. 144 (2020). https://doi.org/10.1016/j.ijhcs.2020.102495
Robson, K., Plangger, K., Kietzmann, J.H., McCarthy, I., Pitt, L.: Game on: engaging customers and employees through gamification. Bus. Horiz. 59, 29–36 (2016). https://doi.org/10.1016/j.bushor.2015.08.002
Shortt, M., Tilak, S., Kuznetcova, I., Martens, B., Akinkuolie, B.: Gamification in mobile-assisted language learning: a systematic review of Duolingo literature from public release of 2012 to early 2020. Comput. Assist. Lang. Learn. 1–38 (2021). https://doi.org/10.1080/09588221.2021.1933540
Brito, J., Vieira, V., Duran, A.: Towards a framework for gamification design on crowdsourcing systems: the G.A.M.E. approach. In: Proceedings of the - 12th International Conference on Information Technology-New Generations (ITNG 2015), pp. 445–450 (2015). https://doi.org/10.1109/ITNG.2015.78
Vieira, V., Fialho, A., Martinez, V., Brito, J., Brito, L., Duran, A.: An exploratory study on the use of collaborative riding based on gamification as a support to public transportation. Proc. - 9th Brazilian Symp. Collab. Syst. SBSC 2012. 84–93 (2012). https://doi.org/10.1109/SBSC.2012.32
Johannessen, M.R., Berntzen, L.: Smart cities through implicit participation: using gamification to generate citizen input for public transport planning. Innov. Public Sect. 23, 23–30 (2016). https://doi.org/10.3233/978-1-61499-670-5-23
Kazhamiakin, R., et al.: Using gamification to incentivize sustainable urban mobility. In: 2015 IEEE 1st International Smart Cities Conference on ISC2 2015 (2015). https://doi.org/10.1109/ISC2.2015.7366196
Kuramoto, I., Ishibashi, T., Yamamoto, K., Tsujino, Y.: Stand up, heroes!: gamification for standing people on crowded public transportation. In: Marcus, A. (eds.) Design, User Experience, and Usability. Health, Learning, Playing, Cultural, and Cross-Cultural User Experience. DUXU 2013. LNCS, vol. 8013, pp. 538–547. Springer, Berlin, Heidelberg (2013). https://doi.org/10.1007/978-3-642-39241-2_59
Drakoulis, R., et al.: A gamified flexible transportation service for on-demand public transport. IEEE Trans. Intell. Transp. Syst. 19, 921–933 (2018). https://doi.org/10.1109/TITS.2018.2791643
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2024 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Ferreira, M.C., Gouveia, D., Dias, T.G. (2024). Gamification in Mobile Ticketing Systems: A Review. In: Rocha, A., Adeli, H., Dzemyda, G., Moreira, F., Colla, V. (eds) Information Systems and Technologies. WorldCIST 2023. Lecture Notes in Networks and Systems, vol 802. Springer, Cham. https://doi.org/10.1007/978-3-031-45651-0_15
Download citation
DOI: https://doi.org/10.1007/978-3-031-45651-0_15
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-031-45650-3
Online ISBN: 978-3-031-45651-0
eBook Packages: Intelligent Technologies and RoboticsIntelligent Technologies and Robotics (R0)