[go: up one dir, main page]
More Web Proxy on the site http://driver.im/
Skip to main content
Springer Nature Link
Log in

The User Perspective on Innovation in eLearning: A Single-Case Study from IBM

  • Conference paper
  • First Online:
Systems, Software and Services Process Improvement (EuroSPI 2022)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1646))

Included in the following conference series:

Abstract

Innovation in eLearning has been discussed in academic research for more than 30 years. Current research around eLearning even questions if former product adoption models are still valid, and new alternative formats are tested. In times of subscriptions and anonymous selling via the internet the question on how users in organisations perceive innovation in eLearning and product adoption is addressed in this research.

This single-case approach in the cloud and AI industry presented here investigates what users expect from their Human Resources department around eLearning.

The findings provide insights into how users see current trends in short and immediate eLearning. The findings not only underline recent research of the existing lifecycle model by integrating eLearning into the product, but also provide insights on what is expected from AI in an eLearning context. The need to link corporate eLearning with academic micro-credits support the life-long learning concept at IBM.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution

Subscribe and save

Springer+ Basic
£29.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Chapter
GBP 19.95
Price includes VAT (United Kingdom)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
GBP 87.50
Price includes VAT (United Kingdom)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
GBP 109.99
Price includes VAT (United Kingdom)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

References

  1. Pisano, G.P.: Learning-before-doing in the development of new process technology. Res. Policy 25(7), 1097–1119 (1996)

    Article  Google Scholar 

  2. Falvo, V., et al.: A contribution to the adoption of software product lines in the development of mobile learning applications, pp. 1–8 (2014)

    Google Scholar 

  3. Ziegler, A., Peisl, T., Harte, P.: Linking innovation and eLearning – The case for an embedded design. In: Yilmaz, M., Clarke, P., Messnarz, R., Reiner, M. (eds.) EuroSPI 2021. CCIS, vol. 1442, pp. 47–63. Springer, Cham (2021). https://doi.org/10.1007/978-3-030-85521-5_4

    Chapter  Google Scholar 

  4. Derouin, R.E., Fritzsche, B.A., Salas, E.: E-learning in organizations. J. Manag. 31(6), 920–940 (2005)

    Google Scholar 

  5. Paul, T.V.: An evaluation of the effectiveness of e-learning, mobile learning, and instructor-led training in organizational training and development. ProQuest Dissertations Publishing (2014)

    Google Scholar 

  6. Krishnamurthy, A., O’Connor, R.V.: An analysis of the software development processes of open source E-learning systems. In: McCaffery, F., O’Connor, R.V., Messnarz, R. (eds.) Systems, Software and Services Process Improvement, pp. 60–71. Springer Berlin Heidelberg, Berlin, Heidelberg (2013). https://doi.org/10.1007/978-3-642-39179-8_6

    Chapter  Google Scholar 

  7. Lee and Fink: Knowledge mapping: Encouragements and impediments to adoption. J. Knowl. Manag. 17(1), 16–28 (2013)

    Article  Google Scholar 

  8. Argote, L.: Organizational Learning Creating, Retaining and Transferring Knowledge, 2nd ed. Springer US, Boston, MA (2013). https://doi.org/10.1007/978-1-4614-5251-5_1

  9. Nelson, R.R., Winter, S.G.: An Evolutionary Theory of Economic Change, p. xi (1982)

    Google Scholar 

  10. Polanyi, M.: The Tacit Dimension, Sen, A. (ed.). University of Chicago Press, Chicago (2009)

    Google Scholar 

  11. Garud, R.: On the distinction between know-how, know-why, and know-what. Adv. Strateg. Manag. 14, 81–101 (1997)

    Google Scholar 

  12. Lundvall, B.-Å., Johnson, B.: The learning economy. J. Ind. Stud. 1(2), 23–42 (1994)

    Article  Google Scholar 

  13. Nonaka, I., Takeuchi, H.: The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. Oxford University Press, New York (1995)

    Google Scholar 

  14. Zander, U., Kogut, B.: Knowledge and the speed of the transfer and imitation of organizational capabilities: An empirical test. Organ. Sci. J. Inst. Manage. Sci. 6(1), 76 (1995)

    Google Scholar 

  15. Edmondson, A., et al.: Learning how and learning what: Effects of tacit and codified knowledge on performance improvement following technology adoption. Decis. Sci. 34(2), 197–223 (2003)

    Article  Google Scholar 

  16. Ferdows, K.: Transfer of changing production know-how (POM Forum). Prod. Oper. Manage. 15(1), 1 (2006)

    Article  MathSciNet  Google Scholar 

  17. Hayek, F.A.: The use of knowledge in society. Am. Econ. Rev. 35(4), 519–530 (1945)

    Google Scholar 

  18. Szulanski, G., Ringov, D., Jensen, R.J.: Overcoming stickiness: How the timing of knowledge transfer methods affects transfer difficulty. Organ. Sci. J. Inst. Manage. Sci. 27(2), 304 (2016)

    Google Scholar 

  19. Friesl, M., Larty, J., Jacobs, C.: Putting strategy into action – The role of artefacts for business format replication. Eur. Manag. Rev. 15(2), 221–235 (2018)

    Article  Google Scholar 

  20. Mayer, R.E., Chandler, P.: When learning is just a click away: Does simple user interaction foster deeper understanding of multimedia messages? J. Educ. Psychol. 93, 390 (2001)

    Article  Google Scholar 

  21. Pisano, G.P.: You Need an Innovation Strategy. Harvard Business Review (2015). https://hbr.org/2015/06/you-need-an-innovation-strategy

  22. McCarthy, J., Minsky, M.L., Shannon, C.E.: A proposal for the Dartmouth summer research project on artificial intelligence - August 31, 1955. AI Mag. 27(4), 12–14 (1955)

    Google Scholar 

  23. Russell, S.J.: Artificial Intelligence: A Modern Approach, 3rd ed. Contributing Writers, Davis, E., et al. Global edition. Norvig, P. (ed.) and VleBooks (2010)

    Google Scholar 

  24. Grosz, B.J., et al.: One Hundred Year Study on Artificial Intelligence (AI100) (2016). https://ai100.stanford.edu/

  25. Oke, S.A.: A literature review on artificial intelligence (2008)

    Google Scholar 

  26. Gupta, N.: A literature survey on artificial intelligence (2017)

    Google Scholar 

  27. Ohlsson, S., et al.: Measuring an artificial intelligence system’s performance on a Verbal IQ test for young children. J. Exp. Theor. Artif. Intell. 29(4), 679–693 (2017)

    Article  Google Scholar 

  28. Ziegler, A.: How eLearning drives organisational product adoption: an exploratory multi-case approach. Edinburgh Napier University, Doctoral Thesis (2022)

    Google Scholar 

  29. Yin, R.K.: Case Study Research: Design and Methods, 4th edn. SAGE, Los Angeles (2009)

    Google Scholar 

  30. Eisenhardt, K.M., Graebner, M.E.: Theory building from cases: Opportunities and challenges. Acad. Manag. J. 50(1), 25 (2007)

    Article  Google Scholar 

  31. Runeson, P., Höst, M.: Guidelines for conducting and reporting case study research in software engineering. Empirical Softw. Eng. Int. J. 14(2), 131–164 (2008)

    Article  Google Scholar 

  32. Rogers, E.M.: Diffusion of innovations, 5th edn. Free Press, Ann Arbor, Michigan (2003)

    Google Scholar 

  33. Shah, B., Aykanat, E., Edlmann, R., Shah, E., Peisl, T.: The influence of specialised university degrees on employee’s performance. In: Yilmaz, M., Clarke, P., Messnarz, R., Reiner, M. (eds.) EuroSPI 2021. CCIS, vol. 1442, pp. 37–43. Springer, Cham (2021). https://doi.org/10.1007/978-3-030-85521-5_3

    Chapter  Google Scholar 

  34. Johansen, J., Jan-Pries-Heje, J.: Software process improvement (SPI) manifesto. Softw. Qual. Prof. 12(3), 12–19 (2010)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. IBM, Training and Skills, Armonk, NY, USA

    Alexander Ziegler

  2. Munich University of Applied Sciences, Munich, Germany

    Thomas Peisl

  3. Edinburgh Napier University, Edinburgh, Scotland

    Patrick Harte

Authors
  1. Alexander Ziegler
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Thomas Peisl
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Patrick Harte
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Alexander Ziegler .

Editor information

Editors and Affiliations

  1. Gazi University, Ankara, Turkey

    Murat Yilmaz

  2. Dublin City University, Dublin, Ireland

    Paul Clarke

  3. I.S.C.N. GesmbH, Graz, Austria

    Richard Messnarz

  4. Paracelsus Medical University, Salzburg, Austria

    Bruno Wöran

Appendix: Survey Questions

Appendix: Survey Questions

Introduction.

This survey takes maximum 5 min. It collects feedback from active Learners like you to improve eLearning for the IBMers tomorrow. The survey is fully anonymous, and you will be able to read the research report later this year. Thanks for your participation.

Survey Questions

  1. 1.

    There are lots of discussions that eLearning in the future should be ‘short’. Thinking of your own preference: What would be your preferred length for a single eLearning in the future?

    • Less than 15 min (the usual YouTube video)

    • 15 min

    • 30 min

    • 1 h

    • 2 h

    • 4 h

    • 1 day

  2. 2.

    When would you prefer to get trained?

    • immediate, when following a process or using a product (immediate and ubiquitous availability of learning)

    • upfront of being exposed to new processes/products as part of my career development

    • scheduled webinar (at a scheduled point of time, with live speakers)

    • other (please comment)

    • Tutorial (supervised) or video only

  3. 3.

    Do you think AI should be used to support your career development/training plan? (AI means for example recommendations what to learn, recommendations what other did etc.)

    • yes

    • no

    • if yes please comment what do you expect from AI

  4. 4.

    Based on your own experience: Do you think it would help to expose children/students/young adults to IT technologies/Processes that they potentially will use later in their jobs?

    • yes - I think early exposure to IT concepts/IT tools influenced me

    • no - I think early learning in my life did not influence me around IT usage/IT concepts today

    • I’m not sure

    • other (please comment)

  5. 5.

    Do you think all training should be customized to match your experiences or personality type?

    • yes, I already attended training that matched my experience/personality and it was more effective than standard training

    • yes - I would like a feature that matched training to my experience

    • no, I attended training that matched my experience level/personality and I did not see a real difference in learning outcomes

    • no - haven’t experienced personalized learning, but do not think I would like it/it would help

    • I do not know

    • other ideas around customization (please comment):

  6. 6.

    Would you like to get academic credits for your learning? (This means credits that count towards formal academic education programs like a bachelor or master)

    • Yes

    • no

    • I do not know

Rights and permissions

Reprints and permissions

Copyright information

© 2022 Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Ziegler, A., Peisl, T., Harte, P. (2022). The User Perspective on Innovation in eLearning: A Single-Case Study from IBM. In: Yilmaz, M., Clarke, P., Messnarz, R., Wöran, B. (eds) Systems, Software and Services Process Improvement. EuroSPI 2022. Communications in Computer and Information Science, vol 1646. Springer, Cham. https://doi.org/10.1007/978-3-031-15559-8_52

Download citation

  • DOI: https://doi.org/10.1007/978-3-031-15559-8_52

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-15558-1

  • Online ISBN: 978-3-031-15559-8

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation