Abstract
Communication styles may play an important part in promoting or discouraging genuine engagement in participatory design, all the more so where design projects involve young people with additional needs receiving social work support. While technology designers may seek to set up a participatory process, the – possibly unconscious – communicative acts and language employed by a facilitator may play a crucial role in supporting or undermining participatory strategies, even where the participatory methods employed are appropriate to the planned process. This study presents findings of a conversation analysis undertaken on the opening minutes of a virtual participatory design workshop, showing how the sequence analyzed sets up a basis for participation that appears contradictory within itself.
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Acknowledgement
The INTIA project, of which the work underlying this paper was part, was funded by the German Federal Ministry of Education and Research and the European Social Fund (funding code 13FH534SX7) from 2019 to 2023 as part of the funding program “Lebensqualität durch Soziale Innovation (FH-Sozial)”.
We extend our thanks to Katherine Ebisch-Burton for her assistance with language editing and in improving the article’s structure, precision and focus.
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Kortekaas, C., Zorn, I. (2022). Communication Styles as Challenges for Participatory Design Process Facilitators Working with Young People with Additional Needs in a Residential Care Setting. In: Miesenberger, K., Kouroupetroglou, G., Mavrou, K., Manduchi, R., Covarrubias Rodriguez, M., Penáz, P. (eds) Computers Helping People with Special Needs. ICCHP-AAATE 2022. Lecture Notes in Computer Science, vol 13342. Springer, Cham. https://doi.org/10.1007/978-3-031-08645-8_36
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