Abstract
Online music service is one of the most popular kinds of online services. To analyze the quality of end user experience, we investigate the quality of experience (QoE) index of these services. Based on the SERVPERF model, we collect data from college students and obtain weights of key factors. A hierarchical QoE index system is proposed in this paper. Using this QoE index system, we comparing several popular online music services, and give some improvement suggestion to these services.
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Chen, R., Chen, L., He, J., Li, W., Yang, Y., Cui, P. (2022). Research on QoE Evaluation Index of Online Music Service. In: Jiang, D., Song, H. (eds) Simulation Tools and Techniques. SIMUtools 2021. Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, vol 424. Springer, Cham. https://doi.org/10.1007/978-3-030-97124-3_37
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DOI: https://doi.org/10.1007/978-3-030-97124-3_37
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