Current Knowledge Management Activities in a Manufacturing Company in Malaysia: A Case Study

1. Gray, P.: Knowledge management overview. McKinsey Q., 18 (2000)

   Google Scholar 

2. Buniyamin, N., Barber, K.D.: The intranet: a platform for knowledge management system based on knowledge mapping. Int. J. Technol. Manag. 28(7–8), 729–746 (2004)

   Article  Google Scholar 

3. Wong, T., French, L., Wickham, M.: Knowledge-management issues in China’s hotel industry. Ann. Tour. Res. 57, 257–259 (2016)

   Article  Google Scholar 

4. Li, Y.-Q., Liu, C.-H.S.: The role of problem identification and intellectual capital in the management of hotels’ competitive advantage-an integrated framework. Int. J. Hosp. Manag. 75, 160–170 (2018)

   Article  Google Scholar 

5. Wang, J.-F., Chen, M.-Y., Feng, L.-J., Yue, J.-J.: The construction of enterprise tacit knowledge sharing stimulation system oriented to employee individual. Procedia Eng. 174, 289–300 (2017)

   Article  Google Scholar 

6. Sureephong, P., Chakpitak, N., Ouzrout, Y., Neubert, G., Bouras, A.: Knowledge management system architecture for the industry cluster. In: 2007 IEEE International Conference on Industrial Engineering and Engineering Management (2008)

   Google Scholar 

7. Roosa, A.: 3 of the best knowledge management examples. Zendesk (2017). https://www.zendesk.com/blo/3-best-knowledge-management-examples/. Accessed 30 May 2019

8. Davenport, T.H., De Long, D.W., Beers, M.C.: Business building successful knowledge management projects, January 1997

   Google Scholar 

9. Muthuveloo, R., Shanmugam, N., Teoh, A.P.: The impact of tacit knowledge management on organizational performance: evidence from Malaysia. Asia Pacific Manag. Rev. 22(4), 192–201 (2017)

   Article  Google Scholar 

10. Ryan, S., O’Connor, R.V.: Acquiring and sharing tacit knowledge in software development teams: an empirical study. Inf. Softw. Technol. 55(9), 1614–1624 (2013)

    Article  Google Scholar 

11. Wichawong, P., Chongstitvatana, P.: Knowledge management system for failure analysis in hard disk using case-based reasoning (2017)

    Google Scholar 

12. Zhang, R., Chen, D., Shang, X.: A knowledge-constrained access control model for protecting patient privacy in hospital information systems. IEEE J. Biomed. Heal. Inform. 22(3), 904–911 (2018)

    Article  Google Scholar 

13. Khan, M.F.F., Sakamura, K.: A secure and flexible e-Health access control system with provisions for emergency access overrides and delegation of access privileges. In: 2016 18th International Conference on Advanced Communication Technology (2016)

    Google Scholar 

14. Malina, L., Dzurenda, P., Hajny, J., Martinasek, Z.: Secure and efficient two-factor zero-knowledge authentication solution for access control systems. Comput. Secur. 77, 500–513 (2018)

    Article  Google Scholar 

15. Kianto, A., Ritala, P., Vanhala, M., Hussinki, H.: Reflections on the criteria for the sound measurement of intellectual capital: a knowledge-based perspective. Elsevier (2018)

    Google Scholar 

16. Boer, N.: Knowledge sharing within organizations (2005)

    Google Scholar 

17. De Long, D.W., Fahey, L.: Diagnosing cultural barriers to knowledge management. Acad. Manag. Perspect. 14(4), 113–127 (2000)

    Article  Google Scholar 

18. Mezghani, E., Exposito, E., Drira, K.: A collaborative methodology for tacit knowledge management: application to scientific research. Futur. Gener. Comput. Syst. 54, 450–455 (2016)

    Article  Google Scholar 

19. BenMoussa, C.: Barriers to Knowledge Management : A Theoretical Framework and a Review of Industrial Cases, pp. 901–912 (2009)

    Google Scholar 

20. Riege, A.: Three-dozen knowledge-sharing barriers managers must consider. J. Knowl. Manag. 9(3), 18–35 (2005)

    Article  Google Scholar 

21. Kumar, M.: Knowledge Management Practices in Indian software development companies: findings, vol. 10, no. 1, pp. 59–78 (2005)

    Google Scholar 

22. Numprasertchai, S., Poovarawan, Y.: Enhancing university competitiveness through ICT based knowledge management system. In: ICMIT 2006 Proceedings - 2006 IEEE International Conference Management of Innovation and Technology, vol. 1, pp. 417–421 (2006)

    Google Scholar 

23. Baxter, D., Gao, J.: Managing knowledge within the manufacturing enterprise : an overview, vol. 18, no. 2, pp. 183–209 (2009)

    Google Scholar 

24. Bowman, B.J.: Building knowledge management. Inf. Syst. Manag. 19(3), 32–40 (2006)

    Article  Google Scholar 

25. Al-emran, M., Mezhuyev, V., Kamaludin, A., Shaalan, K.: The impact of knowledge management processes on information systems: a systematic review. Int. J. Inf. Manag. 43(July), 173–187 (2018)

    Article  Google Scholar 

26. Carter, N., Bryant-Lukosius, D., DiCenso, A., Blythe, J., Neville, A.J.: The use of triangulation in qualitative research. In: Oncology Nursing Forum (2014)

    Google Scholar 

27. Sands, R.G., Roer-Strier, D.: Using data triangulation of mother and daughter interviews to enhance research about families. Qual. Soc. Work 5(2), 237–260 (2006)

    Article  Google Scholar 

28. Gupta, P.: Formal interviews vs informal interviews: all you need to know! YOURSTORY (2017). https://yourstory.com/2017/02/formal-vs-informal-interviews. Accessed 29 May 2019

29. Baker, S.E., Edwards, R., Adler, P., Becker, H.S., Doucet, A.: How many qualitative interviews is enough ? Expert voices and early career reflections on sampling (2012)

    Google Scholar 

30. Schwartz, D.G.: Measuring knowledge management capabilities. In: Encyclopedia of Knowledge Management, p. 608. Idea Group Inc. (2005)

    Google Scholar 

Download references