Abstract
The world of luxury is considered as an environment in which the secular is transformed to the point of becoming sacred. This has led researchers to consider the store as a “capital” of which the luxury brand inspires its values and that’s where the consumer experiences an extraordinary consumption experience. This is contradictory to the principle of the democratization of social media. From where one expresses a fear of the profanation of the luxury store. This leads us to question the legitimacy of the luxury brand’s communication via social media and to try to understand how they operate in the field of luxury consumption and communication and to ask the question: can social media convey the values of luxury?
The objective of this paper is to propose new tracks for reflection in the study of the luxury consumption experience through social media that are still relevant because of the daily use of connected objects since the technology and the internet have made it possible to favor the transition from the dichotomous paradigm to the ubiquitous paradigm.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Aaker, J.L.: Dimensions of brand personality. J. Mark. Res. 34, 347–356 (1997)
Ang, L.: Community relationship management and social media costomer strategy management 18, 31–38 (2011)
Ariely, D., Zauberman, G.: Differential partitioning of extended experiences. Organ. Behav. Hum. Decis. Process. 91, 128–139 (2003)
Arnould, E.J., Price, L., Zinkhan, G.M.: Consumers. McGraw-Hill/Irwin (2002)
Arnould, E.J., Price, L.L.: River magic: Extraordinary experience and the extended service encounter. J. Consum. Res. 20, 24–45 (1993)
Arnould, E.J., Thompson, C.J.: Consumer culture theory (CCT): twenty years of research. J. Consum. Res. 31, 868–882 (2005)
Baudrillard, J.: La société de consommation (The Consumer society) Denoel, Paris (1970)
Belk, R.W.: Extended self in a digital world. J. Consum. Res. 40, 477–500 (2013)
Bonte, P.: Dictionnaire de l’ethnologie et de l’anthropologie. Presses universitaires de France, Paris (2016)
Bulte, C.V.D., Wuyts, S., Marketing Science Institute MSI: Social Networks and Marketing. MSI, Cambridge (2007)
Carù, A., Cova, B.: Approche empirique de l’immersion dans l’expérience de consommation: les opérations d’appropriation. Rech. Appl. Mark. (French Edition) 18, 47–65 (2003)
Celsi, R.L., Rose, R.L., Leigh, T.W.: An exploration of high-risk leisure consumption through skydiving. J. Consum. Res. 20, 1–23 (1993)
Chéreau, M.: Community management: Comment faire des communautés web les meilleures alliées des marques: Dunod (2010)
Chevalier, M., Mazzalovo, G.: Luxury Brand Management: A World of Privilege. Wiley, Boston (2008)
De Barnier, V., Falcy, S., Valette-Florence, P.: Do consumers perceive three levels of luxury? A comparison of accessible, intermediate and inaccessible luxury brands. J. Brand Manag. 19, 623–636 (2012)
Denzin, N.K.: Interpretive Interactionism, vol. 16, 2 edn. Sage, Thousand Oaks (2001). https://doi.org/10.4135/9781412984591
Dion, D., de Paris-Gregor, I.A.E.: Processus de sacralisation des magasins de luxe. In: 12emes Journées de Recherche en Marketing de Bourgogne (2007)
Escalas, J.E., Bettman, J.R.: You are what they eat: The influence of reference groups on consumers’ connections to brands. J. Consum. Psychol. 13, 339–348 (2003)
Fornerino, M., Helme-Guizon, A., Gotteland, D.: Expériences cinématographiques en état d’immersion: effets sur la satisfaction. Rech. Appl. Mark. (French Edition) 23, 95–113 (2008)
Helme-Guizon, A., Magnoni, F.: Les marques sont mes amies sur Facebook: Vers une typologie de fans basée sur la relation à la marque et le sentiment d’appartenance. Revue Française du Marketing, septembre 243, 23–34 (2013)
Holbrook, M.B., Hirschman, E.C.: The experiential aspects of consumption: consumer fantasies, feelings, and fun. J. Consum. Res. 9, 132–140 (1982)
Hollenbeck, C.R., Kaikati, A.M.: Consumers’ use of brands to reflect their actual and ideal selves on Facebook. Int. J. Res. Mark. 29, 395–405 (2012)
Hollenbeck, J.R., Beersma, B., Schouten, M.E.: Beyond team types and taxonomies: a dimensional scaling conceptualization for team description. Acad. Manag. Rev. 37, 82–106 (2012)
Kapferer, J.-N., Bastien, V.: Luxe oblige. Groupe Eyrolles, Paris (2008)
Kapferer, J.-N., Bastien, V.: The specificity of luxury management: turning marketing upside down. J. Brand Manag. 16, 311–322 (2009)
Ladwein, R.: L’expérience de consommation, la mise en récit de soi et la construction identitaire: le cas du trekking. Manag. Avenir 5, 105–118 (2005)
Lipovetsky, G., Roux, E.: Le luxe éternel. De l’âge du sacré au temps des marques. Editions Gallimard, Paris (2015)
Maffesoli, M.: Au creux des apparences: pour une éthique de l’esthétique. Plon, Paris (1990)
Mano, H., Oliver, R.L.: Assessing the dimensionality and structure of the consumption experience: evaluation, feeling, and satisfaction. J. Consum. Res. 20, 451–466 (1993)
Okonkwo, U.: Luxury Online: Style, Systems, Strategies. Palgrave Macmillan, Basingstoke (2010)
Parmentier, G., Rolland, S.: Les consommateurs des mondes virtuels: construction identitaire et expérience de consommation dans Second Life. Rech. Appl. Mark. (French Edition), 24, 43–56 (2009). https://doi.org/10.1177/076737010902400303
Privette, G.: Peak experience, peak performance, and flow: a comparative analysis of positive human experiences. J. Pers. Soc. Psychol. 45, 1361 (1983)
Roederer, C.: L’expérience de consommation: exploration conceptuelle, méthodologique et stratégique (2008)
Schwartz, S.H.: Value orientations: measurement, antecedents and consequences across nations. Measuring Attitudes Cross-Nationally: Lessons Eur. Soc. Surv. 161–193 (2007). London, UK: Sage
Stenger, T., Coutant, A.: Médias sociaux: clarification et cartographie Pour une approche sociotechnique. Décisions Mark. 70, 107–117 (2013)
Strizhakova, Y., Coulter, R.A., Price, L.L.: Branded products as a passport to global citizenship: Perspectives from developed and developing countries. J. Int. Mark. 16, 57–85 (2008)
Strizhakova, Y., Coulter, R.A., Price, L.L.: Branding in a global marketplace: the mediating effects of quality and self-identity brand signals. Int. J. Res. Mark. 28, 342–351 (2011)
Tajfel, H., Turner, J.: The social identity theory of intergroup behaviour. u: Worchel S. i Austin WG (ur.) Psychology of intergroup relations. Nelson Hall, Chicago (1986)
Torelli, C.J., Monga, A.B., Kaikati, A.M.: Doing poorly by doing good: corporate social responsibility and brand concepts. J. Consum. Res. 38, 948–963 (2011)
Veg-Sala, N., Geerts, A.: Gestion de la cohérence des récits des marques de luxe sur Internet: étude sémiotique et analyse comparée des secteurs de la maroquinerie et de la joaillerie. Rev. Fr. Mark. 233, 5–26 (2012)
Author information
Authors and Affiliations
Corresponding authors
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2019 Springer Nature Switzerland AG
About this paper
Cite this paper
Hamzaoui, W., Tournois, N., Hamzagic, E. (2019). Luxury and Mass Media: How Can Brands Manage the Paradox Between Luxury Inaccessibility and Social Media Communication Tools?. In: Jallouli, R., Bach Tobji, M., Bélisle, D., Mellouli, S., Abdallah, F., Osman, I. (eds) Digital Economy. Emerging Technologies and Business Innovation. ICDEc 2019. Lecture Notes in Business Information Processing, vol 358. Springer, Cham. https://doi.org/10.1007/978-3-030-30874-2_8
Download citation
DOI: https://doi.org/10.1007/978-3-030-30874-2_8
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-30873-5
Online ISBN: 978-3-030-30874-2
eBook Packages: Computer ScienceComputer Science (R0)