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Interactive and Context-Aware Systems in Tourism

  • Living reference work entry
  • First Online:
Handbook of e-Tourism

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Abstract

Travelers and tourists nowadays rely on a variety of online services or mobile apps for planning their trips, for making travel arrangements, and for making the choice between touristic offers during the trip. Prominent types of applications are hotel search and booking sites, travel planning applications, and in particular recommender systems. Academic research is often concerned with algorithmic aspects of such systems, e.g., by proposing techniques that find optimal routes or making recommendations based on long-term preference models. In the tourism domain, however, such systems must often be highly interactive, e.g., to let users state and revise their preferences in an incremental way. In many cases, the system also has to take the user’s context (e.g., their location) into account to make meaningful recommendations. In this chapter we first briefly review typical interactive e-tourism applications and then focus on the class of interactive and context-aware recommender systems. In that context, we will survey previous approaches to interactive recommendation in the tourism domain and then highlight open questions and outline future directions in the area.

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Notes

  1. 1.

    An overview of the corresponding technology can be found in chapter “Recommender Systems” of this book.

  2. 2.

    Such a discrimination of phases does not exist in all types of applications. In interactive tour planners, for example, the solutions are incrementally constructed only after very limited input.

  3. 3.

    See also Kobsa et al. (2001) for a discussion of different forms of adaptation.

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Author information

Authors and Affiliations

  1. University of Klagenfurt, Klagenfurt, Austria

    Dietmar Jannach

  2. Free University of Bozen-Bolzano, Bolzano, Italy

    Markus Zanker

Authors
  1. Dietmar Jannach
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  2. Markus Zanker
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Correspondence to Dietmar Jannach .

Editor information

Editors and Affiliations

  1. Department of Hospitality and Tourism Management, Virginia Polytechnic Institute and State University, Blacksburg, VA, USA

    Zheng Xiang

  2. Department of Tourism Studies and Geography, Mid Sweden University, Östersund, Sweden

    Matthias Fuchs

  3. Annenberg School for Communication and Journalism, University of Southern California, Los Angeles, CA, USA

    Ulrike Gretzel

  4. Department of Business Informatics, University of Applied Sciences Ravensburg-Weingarten, Weingarten, Germany

    Wolfram Höpken

Section Editor information

  1. Department of Tourism Study & Geography, The European Tourism Research Institute, Mid-Sweden University, Östersund, Jämtland, Sweden

    Matthias Fuchs

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Jannach, D., Zanker, M. (2020). Interactive and Context-Aware Systems in Tourism. In: Xiang, Z., Fuchs, M., Gretzel, U., Höpken, W. (eds) Handbook of e-Tourism. Springer, Cham. https://doi.org/10.1007/978-3-030-05324-6_125-1

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  • DOI: https://doi.org/10.1007/978-3-030-05324-6_125-1

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