Abstract
Many people infer reasons for behavior without actually knowing. Two methods that can be used to actually gain insight into thought processes are the think-aloud protocol and retrospective cued recall. These two methods gather natural user behavior fairly unobtrusively over a period of time while allowing for some insight into what people are thinking as they are doing. These methods can be used to understand the reasons for tasks that require focused attention. In this chapter we illustrate these ideas in the domain of “searching on the Internet,” but these methods are broadly applicable.
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Russell, D.M., Chi, E.H. (2014). Looking Back: Retrospective Study Methods for HCI. In: Olson, J., Kellogg, W. (eds) Ways of Knowing in HCI. Springer, New York, NY. https://doi.org/10.1007/978-1-4939-0378-8_15
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