[go: up one dir, main page]
More Web Proxy on the site http://driver.im/
Skip to main content

Dynamic Emergency Response Management for Large Scale Decision Making in Extreme Hazardous Events

  • Chapter
  • First Online:
Supporting Real Time Decision-Making

Part of the book series: Annals of Information Systems ((AOIS,volume 13))

Abstract

This chapter begins by discussing the nature of large groups and ­subgroups of crisis experts who are involved in the decision-making process ­during a disaster. This is followed by an examination of how to best support these efforts. Subsequently, we describe design problems inherent in emergency decision ­support systems, the genesis of such issues, and how to overcome them. In ­particular, this chapter describes the impact of the threat rigidity syndrome and information ­overload and how to mitigate their effects. We describe current research efforts to promote effective decision making. Characteristics of High Reliability Organisations (HROs) enable their effective response by utilising a set of practices to manage low probability/high consequence events, focusing on the best feasible solutions using the concept of “muddling through” (Weick and Sutcliffe 2001, 2007; Lindbolm 1959). Finally, we provide concluding observations in which we reiterate some of the most critical tactics needed to promote effective decision making by large groups responding to and recovering from a disaster or catastrophic event.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Subscribe and save

Springer+ Basic
£29.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Chapter
GBP 19.95
Price includes VAT (United Kingdom)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
GBP 71.50
Price includes VAT (United Kingdom)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
GBP 89.99
Price includes VAT (United Kingdom)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

References

  • Agarwal, R. and E. Karahanna, “Time Flies When You’re Having Fun: Cognitive Absorption and Beliefs About Information Technology Usage,” MIS Quarterly, 24, 2, 2000, 665–694.

    Article  Google Scholar 

  • Banuls, V.A., M. Turoff and J. Lopez, “Clustering Scenarios Using Cross Impact Analysis,” in Proceedings of the Seventh International Conference on Information Systems for Crisis Response and Management (ISCRAM), Seatle Washington, May 3 – 6 2010.

    Google Scholar 

  • Baksa, R. and M. Turoff, “The Current State of Continuous Auditing and Emergency Management’s Valuable Contribution,” in Proceedings of the Seventh International Conference on Information Systems for Crisis Response and Management (ISCRAM), Seatle meeting publisher online ISCRAM.ORG 2010.

    Google Scholar 

  • Brehmer, B., “Organization for Decision-Making in Complex Systems,” Communications of the ACM, 1988.

    Google Scholar 

  • Brinkley, D., The Great Deluge: Hurricane Katrina, New Orleans, and The Mississippi Gulf Coast, William Morrow, Harper Collins Publishers 2006.

    Google Scholar 

  • Carver, L. and M. Turoff, “Human Computer Interaction: The Human and Computer as a Team in Emergency Management Information Systems,” Communications of the ACM, March 2007, 33–38.

    Google Scholar 

  • Chen, R., R. Sharman, H.R. Rao, S.J. Upadhyaya and C.P. Cook-Cottone, “Coordination of Emergency Response: An Examination of the Roles of People, Process, and Information Technology,” in Van de Walle, B., Turoff, M. and Hiltz, S.R. (eds.), Information Systems for Emergency Management. Armonk: M.E. Sharpe, Inc., 2010.

    Google Scholar 

  • Churchman, C.W., “Wicked Problems”, Management Science, 14, 4, December 1967. Guest Editorial

    Google Scholar 

  • Clausewitz, C.V., On War. Princeton: Princeton University Press, 1976.

    Google Scholar 

  • Conklin, J. and W. Weil, “Wicked Problems: Naming the Pain in the Organization.” 3M Meeting Network, October 1998. http://www.leanconstruc/on.org/pdf/wicked.pdf

  • Danieisson, M. and K. Ohisson, “Decision Making in Emergency Management: A Survey Study,” International Journal of Cognitive Ergonomics, 3, 2, 1999, 91–99.

    Article  Google Scholar 

  • French, S. and M. Turoff, “Decision Support Systems,” Communications of the ACM, March 2007, 39–40.

    Google Scholar 

  • Harrald, J., “Achieving Agility in Disaster Management,” International Journal of Information Systems and Crisis Management, 1, 1, 2009.

    Google Scholar 

  • Hiltz, S.R. and M. Turoff, “Structuring Computer-Mediated Communication Systems to Avoid Information Overload,” Communications of the ACM, 28, 7, July 1985, 680–689.

    Article  Google Scholar 

  • Hiltz, S.R. and M. Turoff, The Network Nation: Human Communication via Computer, First Edition: Addison-Wesley, 1978; Revised Edition: MIT Press, 1993.

    Google Scholar 

  • Kowalski-Trakofler, K., C. Vaught and T. Sharf, “Judgment and Decision Making Under Stress: An Overview for Emergency Managers,” International Journal of Emergency Management, 1, 3, 2003, 278–289.

    Article  Google Scholar 

  • Lindblom, C., “The Science of Muddling Through,” Public Administration Review, 1959, 79–88.

    Google Scholar 

  • Lindblom, C., “Still Muddling, Not Yet Through,” Public Administration Review, November/December 1979, 517–526.

    Google Scholar 

  • Linstone, H. and M. Turoff, The Delphi Method: Techniques and Applications, Addison-Wesley Advanced Book Program, 1975, URL = http://is.njit.edu/turoff

  • Moss, M. and C. Shelhamer, “Communications and Catastrophe: Improving Robustness and Resiliency. The Stafford Act: Priorities for Reform,” The Center for Catastrophe Preparedness and Response, New York University, April 20, 2007, URL = http://www.nyu.edu/ccpr/pubs/Report_StaffordActReform_MitchellMoss_10.03.07.pdf

  • Mowshowitz, A., Virtual Organization: Toward a Theory of Societal Transformation Stimulated by Information, Quorum Books, Westport, CT.

    Google Scholar 

  • Moynihan, D., “From Forest Fires to Hurricane Katrina: Case Studies of Incident Command Systems,” Networks and Partnerships Series, IBM Center for the Business of Government, 2006.

    Google Scholar 

  • Moynihan, D., “Learning Under Uncertainty: Networks in Crisis Management,” Public Administration Review, March/April 2008, 350–365.

    Google Scholar 

  • Plotnick, L., E.A. Gomez, C. White and M. Turoff, “Furthering Development of a Unified Emergency Scale Using Thurstone’s Law of Comparative Judgment, A Progress Report,” in Proceedings of the Fourth International Conference on Information Systems for Crisis Response and Management (ISCRAM), Delft, Netherlands, May 13–16, ISCRAM.ORG 2007.

    Google Scholar 

  • Plotnick, L. and M. Turoff, “Mitigating Threat Rigidity in Crisis,” in Van de Walle, B., Turoff, M. and Hiltz, S.R. (eds.), Information Systems for Emergency Management. Armonk: M.E. Sharpe, Inc., 2010.

    Google Scholar 

  • Radvanovsky, R. and A. McDougall, Critical Infrastructure: Homeland Security and Emergency Preparedness, 2nd Edition, CRC Press/Taylor & Francis Group, 2010.

    Google Scholar 

  • Rittel, H.W.J., and Webber, M.M., “Dilemmas in a General Theory of Planning,” Policy Sciences, 4, 2, June 1973, 155–169.

    Article  Google Scholar 

  • Rodriguez, D.M., “Dominating Time in the Operational Decision Making Process, Final Report,” Naval War College, Newport, June 1997.

    Google Scholar 

  • Skertchly, A. and K. Skertchly, “Catastrophe Management: Coping with Totally Unexpected Extreme Disasters,” The Australian Journal of Emergency Management, 16, 1, Autumn 2001.

    Google Scholar 

  • Staw, B., L.E. Sandelands and J.E. Dutton, “Threat Rigidity Effects in Organizational Behavior: A Multilevel Analysis,” Administrative Science Quarterly, 26, 1981, 501–524.

    Article  Google Scholar 

  • Thurstone, L.L., “The Method of Paired Comparisons for Social Values,” Journal of Abnormal and Social Psychology, 21, 1927, 384–400.

    Article  Google Scholar 

  • Thurstone, L.L., “Attitudes Can Be Measured,” The American Journal of Sociology, XXXIII, 4, 1928, 29–33.

    Google Scholar 

  • Torgerson, W.S., Theory and Methods of Scaling, John Wiley and Sons, 1958.

    Google Scholar 

  • Turoff, M., “Past and Future Emergency Response Information Systems, Communications of the ACM, 45, 4, April 2002, Hawaii, January, IEEE Press 29–33.

    Article  Google Scholar 

  • Turoff, M., S.R. Hiltz, H-K Cho, Z. Li and Y. Wang, “Social Decision Support Systems,” in Proceedings of the 35th Hawaii International Conference of System Sciences (HICSS), 2002.

    Google Scholar 

  • Turoff, M., M. Chumer, B. Van de Walle and X. Yao, “The Design of a Dynamic Emergency Response Management Information System (DERMIS),” Journal of Information Technology Theory and Application (JITTA), 5, 4, 2004a, 1–35.

    Google Scholar 

  • Turoff, M., M. Chumer, S.R. Hiltz, R. Klashner, M. Alles, M. Vararheyi and A. Kogen, “Assuring Homeland Security: Continuous Monitoring, Control & Assurance of Emergency Preparedness,” Journal of Information Technology Theory and Application (JITTA), 6, 3, 2004b, 1–24.

    Google Scholar 

  • Turoff, M., M. Chumer and S.R. Hiltz, “Emergency Planning as a Continuous Game,” in Proceedings of the Third International Conference on Information Systems for Crisis Response and Management (ISCRAM), Newark, New Jersey, May, ISCRAM.ORG 2006.

    Google Scholar 

  • Turoff, M. and S.R. Hiltz, “The Future of Professional Communities of Practice,” in Weinhardt, C., Luckner, S. and Stöâer, J. (eds.), WeB 2008, LNBIP, Vol. 22. Berlin: Springer, 2009a, 144–158.

    Google Scholar 

  • Turoff, M., S.R. Hiltz, C. White, L. Plotnick, A. Hendela and X. Yao, “The Past as the Future of Emergency Preparedness and Management,” Journal of Information Systems for Crisis Response and Management, 1, 1, January–March 2009b, 12–28.

    Article  Google Scholar 

  • Turoff, M., B. Van de Walle and S.R. Hiltz, “Emergency Response Systems: Past, Present, and Future,” in Van de Walle, B., Turoff, M. and Hiltz, S.R. (eds.), Information Systems for Emergency Management, Armonk: M.E. Sharpe, Inc., 2010.

    Google Scholar 

  • Turoff, M. and S.R. Hiltz, “Information Seeking Behavior and Viewpoints of Emergency Preparedness and Management Professionals Concerned with Health and Medicine,” Final Report for the National Library of Medicine, March 6, 2008a, URL = http://is.njit.edu/turoff

  • Turoff, M. and S.R. Hiltz, “Assessing the Health Information Needs of the Emergency Preparedness and Management Community,” Journal of Information Services and Use, 28, 2008b, 269–280.

    Google Scholar 

  • Van de Walle, B. and M. Turoff, “Decision Support for Emergency Situations,” in Burstein, F. and Holsapple, C. (eds.), Handbook on Decision Support Systems, International Handbook on Information Systems Series, Springer, 2007.

    Google Scholar 

  • Van Den Eede, G., “Two Cases in High Reliability Organizing: A Hermeneutic Reconceptualization,” Thesis, Tilburg University, 2009.

    Google Scholar 

  • Weick, K. and K. Sutcliff, Managing the Unexpected: Assuring High Performance in an Age of Complexity, Jossey-Bass, 2001.

    Google Scholar 

  • Weick, K. and K. Sutcliffe, Managing the Unexpected: Resilient Performance in an Age of Uncertainty, Jossey-Bass, 2007

    Google Scholar 

  • Wenger, E., R. McDermott and W. Snyder, Cultivating Communities of Practice: A Guide to Managing Knowledge. Boston: Harvard Business School Press, 2002.

    Google Scholar 

  • White, C., M. Turoff and B. Van de Walle, “A Dynamic Delphi Process Utilizing a Modified Thurstone Scaling Method: Collaborative Judgment in Emergency Response,” in Proceedings of the Fourth International Conference on Information Systems for Crisis Response and Management (ISCRAM), Delft, Netherlands, May 13–16, ISCRAM.ORG 2007a.

    Google Scholar 

  • White, C., L. Plotnick, M. Turoff and S.R. Hiltz, “A Dynamic Voting Wiki,” in Proceedings of the 13th Americas Conference on Information Systems (AMCIS), 2007b.

    Google Scholar 

  • White, C., L. Plotnick, R. Addams-Moring, M. Turoff and S.R. Hiltz, “Leveraging a Wiki to Enhance Virtual Collaboration in the Emergency Domain,” in Proceedings of the 41st Hawaii International Conference of System Sciences (HICSS), Hawaii, January, IEEE Press 2008a.

    Google Scholar 

  • White, C., S.R. Hiltz and M. Turoff, “United We Respond: One Community, One Voice,” in Proceedings of the Fifth International Conference on Information Systems for Crisis Response and Management (ISCRAM), 2008b.

    Google Scholar 

  • White, C., M. Turoff and S.R. Hiltz, “A Real Time Online Delphi Decision System, Version 2.0: Crisis Management Support During Extreme Events,” in Proceedings of the Seventh International Conference on Information Systems for Crisis Response and Management (ISCRAM), Seattle meeting publisher online ISCRAM.ORG 2010.

    Google Scholar 

  • Yao, X., M. Turoff and M. Chumer, “Designing a Group Support System to Review and Practice Emergency Plans in Virtual Teams,” in Proceedings of the Sixth International Conference on Information Systems for Crisis Response and Management (ISCRAM), Gothenburg, Sweeden, May 19–14, ISCRAM.ORG 2009.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Murray Turoff .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2011 Springer Science+Business Media, LLC

About this chapter

Cite this chapter

Turoff, M., White, C., Plotnick, L. (2011). Dynamic Emergency Response Management for Large Scale Decision Making in Extreme Hazardous Events. In: Burstein, F., Brézillon, P., Zaslavsky, A. (eds) Supporting Real Time Decision-Making. Annals of Information Systems, vol 13. Springer, Boston, MA. https://doi.org/10.1007/978-1-4419-7406-8_9

Download citation

Publish with us

Policies and ethics