Abstract
Traditional approaches to requirements elicitation stress systematic and rational analysis and representation of organizational context and system requirements. This paper argues that (1) for an organization, a software system implements a shared vision of a future work reality and that (2) understanding the emotions, feelings, values, beliefs, and interests that drive organizational human action is needed in order to invent the requirements of such a software system. This paper debunks some myths about how organizations transform themselves through the adoption of Information and Communication Technology; describes the concepts of emotion, feeling, value, and belief; and presents some constructionist guidelines for the process of eliciting requirements for a software system that helps an organization to fundamentally change its work patterns.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Similar content being viewed by others
References
Arbnor, I., Bjerke, B.: Methodology for Creating Business Knowledge. Sage, Thousand Oaks, CA (1997)
Berry, D.M., Lawrence, B.: Requirements Engineering. IEEE Software 15:2 (March 1998) 26–29
Boje, D.M., Gephardt, R., Thatchenkery, T.J.: Postmodern Management and Organization Theory. Sage, Thousand Oaks, CA (1997)
Bolman, L.G., Deal, T.E.: Reframing Organizations: Artistry, Choice, and Leadership. Second Edition. Jossey-Bass, San Francisco, CA (1997)
Burke, W.W.: Organization Change: What We Know, What We Need to Know. Journal of Management Inquiry 4:2 (1995) 158–171
Cialdini, R.B.: Influence: Science and Practice. Harper Collins College, New York, NY (1993)
Cummings, T.G., Worley, C.G.: Essentials of Organization Development and Change. South-Western College Press, Mason, OH (2000)
Dahlbom, B., Mathiassen, L.: Computers in Context: The Philosophy and Practice of Systems Design. Blackwell, Oxford, UK (1993)
Damásio, A.: The Feeling of What Happens: Body and Emotion in the Making of Consciousness. Harcourt Brace, New York, NY (1999)
Davis, A., Hsia, P.: Giving Voice to Requirements. IEEE Software 11:2 (March 1994) 12–16
Davis, A.M.: Software Requirements: Analysis and Specification. Prentice-Hall, Englewood Cliffs, NJ (1990)
Dickson, G.W., DeSanctis, G.: Information Technology and the Future Enterprise: New Models for Managers. Prentice Hall, Englewood Cliffs, NJ (2000)
Espejo, R., Schuhmannn, W., Schwaninger, M., Bilello, U.: Organizational Transformation and Learning: A Cybernetic Approach to Management. Jossey-Bass, Chicester, UK (1996)
Goguen, J.A., Jirotka, M.: Requirements Engineering: Social and Technical Issues. Academic Press, London, UK (1994)
Goguen, J.A.: Towards a Social, Ethical Theory of Information. In: Bowker, G., Gasser, L., Star, L., Turner, W.: Social Science Research, Technical Systems and Cooperative Work. Erlbaum, Mahwah, NJ (1997) 27–56
Greenwood, R., Hinings, C.R.: Understanding Strategic Change: the Contribution of Archetypes. Academy of Management Journal 36:5 (1993) 1052–1081
Hirschheim, R., Klein, H.K., Lyytinen, K.: Information Systems Development and Data Modeling: Conceptual and Philosophical Foundations. Cambridge University Press, Cambridge, UK (1995)
Iivari, J., Hirschheim, R., Klein, H.K.: A Paradigmatic Analysis Contrasting Information Systems Development Approaches and Methodologies. Information Systems Research 9:2 (1998) 164–193
Jick, T.D.: Accelerating change for competitive advantage. Organizational Dynamics 24:1 (1995) 77–82
Jones, M.O.: Studying Organizational Symbolism. Sage, Thousand Oaks, CA (1996)
Kafai, Y., Resnick, M.: Constructionism in Practice: designing, thinking, and learning in a digital world. Erlbaum, Mahwah, NJ (1996)
Kotonya, G., Sommerville, I.: Requirements Engineering. John Wiley & Sons, West Sussex, UK (1998)
Kotter, J.P.: Leading Change. Harvard Business School Press, Cambridge, MA (1996)
Kramer, R.M., Neale, M.A.: Power and Influence in Organizations. Sage, Thousand Oaks, CA (1998)
Lincoln, Y.S., Guba, E.G.: Competing Paradigms in Qualitative Research. In:Denzin, N.K., Lincoln, Y.S.: Handbook of Qualitative Research. Sage, Thousand Oaks, CA (1994) 105–117
Lincoln, Y.S., Guba, E.G.: Paradigmatic Controversies, Contradictions, and Emerging Congfluences. In: Denzin, N.K., Lincoln, Y.S.: Handbook of Qualitative Research. Sage, Thousand Oaks, CA (2000) 163–188
Lyytinen, K., Mathiassen, L., Ropponen, J.: Attention Shaping and Software Risk—A Categorical Analysis of Four Classical Risk Management Approaches. Information Systems Research 9:3 (1998) 233–255
Macaulay, L.A.: Requirements Engineering. Springer, London, UK (1996)
Marion, R.: The Edge of Organization: Chaos and Complexity Theories of Formal Social Systems. Sage, Thousand Oaks, CA (1999)
Morgan, G.: Images of Organization. Sage, Thousand Oaks, CA (1997)
Nuseibeh, B., Easterbrook, S.: Requirements Engineering: A Roadmap. In: Finkelstein, A.: The Future of Software Engineering 2000. ACM, Limerick, Ireland (June 2000)
Palmer, I., Hardy, C.: Thinking about management. Sage, Thousand Oaks, CA (2000)
Papert, S.: Introduction. In: Harel, I.: Constructionist Learning. MIT Media Laboratory, Cambridge, MA (1990)
Parker, S., Wall, T.: Job and Work Design: Organizing Work to Promote Well-Being and Effectiveness. Sage, Thousand Oaks, CA (1998)
Ramos, I.M.P.: Aplicações das Tecnologias de Informação que suportam as dimens ões estrutural, social, política e simbólica do trabalho. Ph.D. Dissertation Departamento de Informática, Universidade do Minho, Guimarães, Portugal (2000)
Santos, I., Carvalho, J. Á.: Computer-Based Systems that Support the Structural, Social, Political and Symbolic Dimensions of Work. Requirements Engineering 3:2 (1998) 138–142
Robertson, S., Robertson, J.: Mastering the Requirements Process. Addison-Wesley, Harlow, England (1999)
Schwandt, T.A.: Three Epistemological Stances for Qualitative Inquiry: Interpretivism, Hermeneutics, and Social Constructionism. In: Denzin, N.K., Lincoln, Y.S.: Handbook of Qualitative Research. Sage, Thousand Oaks, CA (2000) 189–213
Siddiqi, J., Shekaran, M.C.: Requirements Engineering: The Emerging Wisdom. IEEE Software 9:2 (March 1996) 15–19
Sommerville, I., Sawyer, P.: Requirements Engineering, A Good Practice Guide. John Wiley & Sons, Chichester, UK (1997)
Spector, P.E.: Job Satisfaction: Application, Assessment, Causes, and Consequences. Sage, Thousand Oaks, CA (1997)
van Lamsweerde, A.: Requirements Engineering in the Year 00: A Research Perspective. Proceedings of 22nd International Conference on Software Engineering. ACM, Limerick, Ireland (June 2000)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2002 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Ramos, I., Berry, D.M., Carvalho, J.Á. (2002). The Role of Emotion, Values, and Beliefs in the Construction of Innovative Work Realities. In: Bustard, D., Liu, W., Sterritt, R. (eds) Soft-Ware 2002: Computing in an Imperfect World. Soft-Ware 2002. Lecture Notes in Computer Science, vol 2311. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-46019-5_22
Download citation
DOI: https://doi.org/10.1007/3-540-46019-5_22
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-43481-8
Online ISBN: 978-3-540-46019-0
eBook Packages: Springer Book Archive