Abstract
In this paper, we propose an organizational model to describe the execution of business activities. The model offers a dynamic, actor centered, context based and business process oriented perspective of the organization that explicitly addresses the information and collaboration requirements derived from human multi-tasking capabilities. Actors are approached as a network of contexts managed by an “operating system”. Three kinds of actors are defined; human, business process and organization actor. Two context types are introduced. An action context defines the specific behavior and information needs of a human actor performing a task under a given role, at particular time intervals. Interaction contexts support and regulate activity-related interactions among action contexts. This modeling approach seeks to facilitate a personalized, proactive and timely knowledge support to human business actors. We illustrate these ideas with working examples.
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Zacarias, M., Caetano, A., Pinto, H.S., Tribolet, J. (2005). Modeling Contexts for Business Process Oriented Knowledge Support. In: Althoff, KD., Dengel, A., Bergmann, R., Nick, M., Roth-Berghofer, T. (eds) Professional Knowledge Management. WM 2005. Lecture Notes in Computer Science(), vol 3782. Springer, Berlin, Heidelberg. https://doi.org/10.1007/11590019_50
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DOI: https://doi.org/10.1007/11590019_50
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