A ISO 9001:2000 Certification Model in SMEs

Authors

  • Raimundo Sales Neto e Azevedo Universidade de Fortaleza, Mestrado em Informática Aplicada
  • Arnaldo Dias Belchior Universidade de Fortaleza, Mestrado em Informática Aplicada
  • Marum Simão Filho SoftExport Fortaleza-Ceará
  • Flávio Lenz César Lenz César SoftExport Fortaleza-Ceará

DOI:

https://doi.org/10.19153/cleiej.8.1.7

Keywords:

software process, ISO certification, ISO 9001, ISO/IEC 12207, ISO/IEC 15271

Abstract

This work describes a model for certification ISO 9001:2000 process of a software company. The Quality Management System (QMS) implementation in the company guided the fundamental processes of the software development, the organizational processes and the support processes, structuring all the practices in the company and extending its vision in relation to their own products, processes, collaborators and clients. The certification process was conducted through a set of structured activities based upon ISO/IEC 12207, in contrast to the logical sequence of implementation items in ISO 9001. As a result, this work provided greater agility in the implementation process of the QMS in the software company.

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Published

2018-07-28

Issue

Vol. 8 No. 1 (2005): Special Issue of Best Papers presented at CLEI2004, Arequipa, Peru

Section

Articles

License

CLEIej is supported by its home institution, CLEI, and by the contribution of the Latin American and international researchers community, and it does not apply any author charges whatsoever for submitting and publishing. Since its creation in 1998, all contents are made publicly accesibly. The current license being applied is a (CC)-BY license (effective October 2015; between 2011 and 2015 a (CC)-BY-NC license was used).