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"Customer Complaint Avoidance: A Randomized Field Experiment of Platform ..."

Xia Zhao et al. (2022)

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DOI: 10.25300/MISQ/2022/17000

access: closed

type: Journal Article

metadata version: 2023-10-27

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Xia Zhao, Peijian Song, Lanfei Shi, Ling Xue, Fan Feng:
Customer Complaint Avoidance: A Randomized Field Experiment of Platform Governance Based on Value Co-Creation and Appropriation. MIS Q. 47(3): 955-982 (2022)

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