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"Customer Oriented Business Process Improvement Methodlogy for Public ..."

Mohammad Dalvi Esfahani, Azizah Abdul Rahman, Nor Hidayati Zakaria (2013)

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DOI: —

access: closed

type: Conference or Workshop Paper

metadata version: 2014-04-08

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  dblp key:
  - conf/pacis/EsfahaniRZ13
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Mohammad Dalvi Esfahani, Azizah Abdul Rahman, Nor Hidayati Zakaria:
Customer Oriented Business Process Improvement Methodlogy for Public Sector Organizations. PACIS 2013: 255

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