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"Metrics to Support IT Service Maturity Models - A Systematic Mapping Study."

Bianca Trinkenreich, Gleison Santos, Monalessa Perini Barcellos (2015)

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DOI: 10.5220/0005376003300337

access: closed

type: Conference or Workshop Paper

metadata version: 2021-10-14

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  dblp key:
  - conf/iceis/TrinkenreichSB15
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  - https://dblp.org/rec/conf/iceis/TrinkenreichSB15
Bianca Trinkenreich, Gleison Santos, Monalessa Perini Barcellos:
Metrics to Support IT Service Maturity Models - A Systematic Mapping Study. ICEIS (2) 2015: 330-337

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