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"Deriving Service Level Agreements from Business Level Agreements - An ..."
Vitor Almeida Barros et al. (2014)
- Vitor Almeida Barros, Marcelo Fantinato, Guilherme M. B. Salles, João Porto de Albuquerque:
Deriving Service Level Agreements from Business Level Agreements - An Approach Towards Strategic Alignment in Organizations. ICEIS (3) 2014: 214-225
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