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"Towards a Unifying Process Framework for Services Knowledge Management."
Vikram Sorathia, Marten van Sinderen, Luís Ferreira Pires (2010)
- Vikram Sorathia, Marten van Sinderen, Luís Ferreira Pires:
Towards a Unifying Process Framework for Services Knowledge Management. IESS 2010: 295-299
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