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SRII Global Conference 2012: San Jose, CA, USA
- 2012 Annual SRII Global Conference, San Jose, CA, USA, July 24-27, 2012. IEEE Computer Society 2012, ISBN 978-1-4673-2318-5
- Deepak Padmanabhan, Prasad M. Deshpande, Karin Murthy:
Configurable and Extensible Multi-flows for Providing Analytics as a Service on the Cloud. 1-10 - Atul Gohad, Karthikeyan Ponnalagu, Nanjangud C. Narendra:
Model Driven Provisioning in Multi-tenant Clouds. 11-20 - Teresa Tung, Jaeyoung Kang:
Characterizing Service Assurance for Cloud-Based Implementations: Augmenting Assurance via Operations. 21-28 - Lisa Y. Chen:
Marketer Perceptions of Quality on the Success of Mobile Shopping System and Its Impact on Performance. 29-33 - Karthikeyan Balaji Dhanapal, Siva Sankaran, Arun Agrahara Somasundara, Sanjoy Paul
:
WindTunnel: A Tool for Network Impact Testing of Mobile Applications. 34-43 - Karthikeyan Balaji Dhanapal, K. Sai Deepak, Saurabh Sharma, Sagar Prakash Joglekar
An Innovative System for Remote and Automated Testing of Mobile Phone Applications. 44-54 - Lav R. Varshney:
Privacy and Reliability in Crowdsourcing Service Delivery. 55-60 - Kunihiko Harada, Yoshinori Sato, Yumiko Togashi:
Reducing Amount of Information Loss in k-Anonymization for Secondary Use of Collected Personal Information. 61-69 - Lior Limonad
A Generic Business Artifacts Based Authorization Framework for Cross-Enterprise Collaboration. 70-79 - Szabolcs Rozsnyai, Geetika T. Lakshmanan, Vinod Muthusamy, Rania Khalaf, Matthew J. Duftler:
Business Process Insight: An Approach and Platform for the Discovery and Analysis of End-to-End Business Processes. 80-89 - Roman Vaculín, Yi-Min Chee, Daniel V. Oppenheim, Lav R. Varshney:
Work as a Service Meta-model and Protocol for Adjustable Visibility, Coordination, and Control. 90-99 - Christoph Augenstein
Integration of Service Models - Preliminary Results for Consistent Logistics Service Management. 100-109 - Qi He
Prospective Client Driven Technology Recommendation. 110-119 - Michiaki Tatsubori
Opportunistic Adversaries: On Imminent Threats to Learning-Based Business Automation. 120-129 - Jochen Martin, Thomas Setzer, Florian Teschner, Tobias Conte, Christof Weinhardt
Decision Support Services Based on Dynamic Digital Analyses - Quality Metrics for Financial Planning Processes. 130-138 - Carolin Kaiser, Freimut Bodendorf:
Mining Patient Experiences on Web 2.0 - A Case Study in the Pharmaceutical Industry. 139-145 - David Diaz
Cross-Border Challenges in Financial Markets Monitoring and Surveillance: A Case Study of Customer-Driven Service Value Networks. 146-157 - Axel Martens, Kaan Katircioglu:
Knowledge Management for Services Transitions. 158-164 - Sven Schwarz, Carolin Durst, Freimut Bodendorf:
A Conceptual Framework of Service Innovation and Its Implications for Future Research. 172-182 - Sven Graupner, Claudio Bartolini, Hamid R. Motahari Nezhad, Jamie Erbes:
Evolving Social Media into Productivity Platforms. 183-190 - Rama Akkiraju, Ruoyi Zhou:
Measuring Service Solution Quality in Services Outsourcing Projects Using Value Driver Tree Approach. 191-200 - Sujoy Basu, Sharad Singhal, Jun Li, Bryan Stephenson, Wen Yao:
Governance Framework for IT Transformation Projects in Outsourcing. 201-210 - Vilho Räisänen:
Information and Knowledge in Telecommunications: A Service-Dominant View. 211-218 - Shusaku Tsumoto, Shoji Hirano, Haruko Iwata, Yuko Tsumoto:
Characterizing Hospital Services Using Temporal Data Mining. 219-230 - Hiroshi Nakajima, Toshikazu Shiga, Yutaka Hata:
Systems Health Care: Coevolutionary Integration of Smart Devices and Smart Services. 231-236 - Pei-Yun Sabrina Hsueh, Sreeram Ramakrishnan, Henry Chang:
Risk Mediation Cloud Service: Constructing Statistical Models of Patient Adherence for Sustainable Case Management. 237-242 - Chinmoy Mukherjee, Komal Gupta, Rajarathnam Nallusamy:
A System to Provide Primary Maternity Healthcare Services in Developing Countries. 243-249 - Pei-Yun Sabrina Hsueh, Sreeram Ramakrishnan:
Towards Personalized Care Coordination Service: Integrating Guideline-Based Practice with Interactive Data-Driven Analytics. 250-257 - Michiharu Kudo:
Robot-Assisted Healthcare Support for an Aging Society. 258-266 - Kohtaroh Miyamoto, Takashi Nerome, Taiga Nakamura:
Document Quality Checking Tool for Global Software Development. 267-276 - Christoph Ehrenhöfer, Ernst Kreuzer:
The Role of Business Model Design in the Service Engineering Process: A Comparative Case Study in the Field of Cloud Computing to Join Service Engineering with Business Model Design. 283-292 - Alex Norta
A Cloud HUB for Brokering Business Processes as a Service: A "Rendezvous" Platform that Supports Semi-automated Background Checked Partner Discovery for Cross-Enterprise Collaboration. 293-302 - Lior Limonad
The WaaSaBE Model: Marrying WaaS and Business-Entities to Support Cross-Organization Collaboration. 303-312 - Andreas Metzger, Rod Franklin, Yagil Engel:
Predictive Monitoring of Heterogeneous Service-Oriented Business Networks: The Transport and Logistics Case. 313-322 - Sunil Kothari, Sharad Singhal, Gary Dispoto, I-Jong Lin:
On the Connections between Types and Service Level Agreements and Implications for Digital Commercial Printing and Other Domains. 323-332 - Luciano Baresi
Emerging Research Themes in Services-Oriented Systems. 333-342 - Jorge Moratalla, Valeria de Castro
A Gap-Analysis-Based Framework for Evolution and Modernization: Modernization of Domain Management at Red.es. 343-352 - Olivier Zephir, Laurence Johannsen, Géraldine Vidou:
Innovation Contests as Support Systems for New Service Value. 353-360 - Richard Goodwin, Pietro Mazzoleni, SweeFen Goh, Aubrey Rember, Vibha Sinha, Debdoot Mukherjee, Senthil Mani:
Improving Service Quality through Use of Standard Workbenches. 361-368 - Enrique Castro-Leon, Raghu Yeluri, Robert R. Harmon, John M. Kennedy, Andrew Edmonds, Jerry Wheeler, Javier Martínez Elicegui:
Global IT Manageability Policies across Service Boundaries in a Cloud Environment. 369-378 - Raghu Yeluri, Enrique Castro-Leon, Robert R. Harmon, James Greene:
Building Trust and Compliance in the Cloud for Services. 379-390 - Dirk Thorleuchter
Using Webcrawling of Publicly Available Websites to Assess E-commerce Relationships. 402-410 - Jane Siegel, Jeff Perdue:
Cloud Services Measures for Global Use: The Service Measurement Index (SMI). 411-415 - Ananlada Chotimongkol, Nattanun Thatphithakkul, Passakon Prathombutr:
Smart IVR Service Platform. 426-434 - Jinluan Ren, Hu Liu, Lihua Liu:
Mobile Phone TV Services Business Model Based on Value Co-creation. 435-439 - Daniel V. Oppenheim, Yi-Min Chee, Lav R. Varshney:
Allegro: A Metrics Framework for Globally Distributed Service Delivery. 461-469 - Nanjangud C. Narendra, Karthikeyan Ponnalagu, Nianjun Zhou, Wesley M. Gifford:
Towards a Formal Model for Optimal Task-Site Allocation and Effort Estimation in Global Software Development. 470-477 - Christian Huemer
ERPEL: Enabling Seamless Ad Hoc Cross Enterprise Collaborations. 478-487 - Hamid R. Motahari Nezhad, Claudio Bartolini, Jamie Erbes, Sven Graupner:
A Process- and Policy-Aware Cross Enterprise Collaboration Framework for Multisourced Services. 488-493 - Qinhua Wang, Changrui Ren, Feng Chen:
Achieve Agile Enterprise System through Collaboration with BPMS. 494-501 - Feng Chen, Changrui Ren, Qinhua Wang, Jinfeng Li:
Method for Modeling and Validation of Cross Enterprise Services Composition. 502-508 - Katsutoshi Yada, Natsuki Sano:
Customer Behavior Modelling Using Radio Frequency Identification Data and the Hidden Markov Model. 509-514 - Ramasuri Narayanam:
A Game Theoretic Approach to Identify Critical Components in Networked Systems. 515-524 - Maria Daltayanni, Chunye Wang, Ram Akella:
A Fast Interactive Search System for Healthcare Services. 525-534 - John McDowall, Larry Kerschberg:
Optimizing Service Selection in Dynamic Workflow Composition: Using Social Media to Develop Recommendations. 535-543 - Tere Gonzalez, Pano Santos, Fernando Orozco, Mildreth Alcaraz-Mejia
Adaptive Employee Profile Classification for Resource Planning Tool. 544-553 - Mona Mohamed Zaki Ali
Financial Market Service Architectures: A "Pump and Dump" Case Study. 554-563 - Nitin Nayak, Rama Akkiraju:
Knowledge Driven Enterprise Risk Management. 564-573 - Yogendra K. Srivastava, Alexander Abrashkevich:
Analysis Engine for Automated Health Checks, Early Problem Detection and Advanced Problem Determination. 574-581 - Liam Church, Maria Moloney
Public Value Provision: A Design Theory for Public E-services. 592-601 - Igor Ruiz-Agundez, Pablo García Bringas
Service Authentication via Electronic Identification Cards: VoIP Service Authentication through the DNIe. 602-607 - Neil H. Boyette, Haijing Fang:
Smarter Financial Management - An Answer to the Missing Link between Key Performance Indicators and Budgeting Decisions for Smarter Cities. 608-613 - L. Kovavisaruch, Virach Sornlertlamvanich, P. Kamolvej, N. Iamrahong, G. Prommoon:
Interexchange Museum Database via Web Service. 623-627 - Phattharat Songthung, Kunwadee Sripanidkulchai, Paithip Luangruangrong, Rungpetch C. Sakulbumrungsil, Siripa Udomaksorn, Nusaraporn Kessomboon, Inthira Kanchanaphibool:
An Innovative Decision Support Service for Improving Pharmaceutical Acquisition Capabilities. 628-636 - Yutaka Hata, Hiroshi Nakajima:
A Health Care Service to Disaster Survivors. 637-641 - Melanie Reuter
Towards the Dynamic Relocation of Ambulances in Germany: The Risk of Being Too Late. 642-649 - Kanda Runapongsa Saikaew, Nantachai Jirandorn, Nuntapon Juntaranon, Supree Ariyadech, Vera Sa-Ing
CT Image Management and Communication Services. 660-666 - Hideaki Takagi, Hisashi Kurata, Yukihiko Okada
Progress in the Healthcare Service Innovation Project at the Tsukuba University Hospital. 667-671 - Srinivas Karthik, Sreyash Kenkre, Krishnasuri Narayanam, Vinayaka Pandit:
Resiliency Analytics Framework for Service Delivery Organizations. 672-681 - Richard Goodwin, SweeFen Goh, Pietro Mazzoleni, Vibha Sinha, Debdoot Mukherjee, Senthil Mani:
Effective Content Reuse for Business Consulting Practices. 682-690 - Johannes Kröckel, Freimut Bodendorf:
Customer Tracking and Tracing Data as a Basis for Service Innovations at the Point of Sale. 691-696 - Christian Zagel, Freimut Bodendorf:
User Centered Design of Innovative E-Service Solutions - A Scientific Approach to User Fascination. 697-704 - Rama Akkiraju, Toby Lehman, Neil H. Boyette, Haijing Fang, Mario Lichtsinn, Ben Shaw:
On the Role of Analytics in Estimating the Cost of Delivering Complex Information Technology (IT) Outsourcing Services Projects. 705-714 - Falko Koetter, Anette Weisbecker, Thomas Renner:
Business Process Optimization in Cross-Company Service Networks: Architecture and Maturity Model. 715-724 - Elizaveta Kozlova, Ulrich Hasenkamp, Evangelos Kopanakis:
Use of IT Best Practices for Non-IT Services. 725-734 - Nianjun Zhou, Wesley M. Gifford, Krishna Ratakonda:
On the Analysis of Global Team Performance. 735-743 - Huey-Der Chu:
The Application of Six Sigma to Promote Information System Service Quality. 744-749 - Victor F. Cavalcante, Claudio S. Pinhanez
Characterizing Time-Bounded Incident Management Systems. 750-759 - Andrea Rossner, Florian Kicherer, Rainer Nagele:
Quality and Service Management: Processes for Improving the Productivity of Service Provisioning. 760-767 - Arno Schmitz-Urban, Benedikt Brenken, Gerhard Gudergan:
Potentials and Barriers of Technology Deployment in Services: Productivity Increase and Innovation. 768-777 - Yukihisa Fujita
Proposal and Evaluation of Metadata Management Method for eDiscovery. 778-786 - Tao Zhao
Optimization for Service Plan of Environmental Emergency Based on Entropy Value-TOPSIS Method. 787-792 - Harirajan Padmanabhan, Manjunath Kamath:
Applicability of Industrial Manufacturing Innovations and Concepts for the Industrialization of IT. 793-802 - Nang Laik Ma, Murphy Choy, Michelle L. F. Cheong
Uncovering Interesting Business Insights through the Use of Data Analytics in Airport Operation: An Empirical Study. 803-810 - Javier Busquets, Rajiv Kohli, Pol Navarro, Toni Plana:
Innovation in Banking Business Models Exploring the Emergent Customer Role in Social Networks. 827-835 - Archana Pandya, Mehul Shah, Narayanan Rajagopal, Krishna V. Prasad:
Experiences in Delivering Power System Decision Support Tools over the Web Using Software-as-a-Service (SaaS) Model. 846-849 - Mayuri Duggirala, Sameep Mehta, Nanda Kambhatla, Pooja Arya:
Employee Engagement: Conceptual Model and Computation Framework. 850-858 - Bharat Krishnamurthy:
A Top Down Approach to Enterprise Monitoring Using Change Point Detection. 859-862 - Passakon Prathombutr, Wasan Pattara-Atikom, Pimwadee Chaovalit
Traffy Social Eyes: The Traffic CCTV Service Platform. 869-874 - Monika Kochanowski, Thomas Renner, Anette Weisbecker:
Goal-Oriented Dynamic Business Processes in Service Environments: Models and Methods Applied in Finance Industry. 875-884 - Ying Li, Kaan Katircioglu:
Improving Application Management Services through Optimal Clustering of Service Requests. 885-894 - Norihiko Saiga:
Problem to the Productivity Improvement of the Service Industry of Japan. 895-905 - Yoshinori Hara, Yutaka Yamauchi, Yoshinori Yamakawa, Junya Fujisawa, Hiroaki Ohshima
How Japanese Traditional "Omonpakari" Services are Delivered - A Multidisciplinary Approach. 906-913 - Shu-Mei Tseng
A Study on External Knowledge, Knowledge Management Capability and Corporate Performance. 921-926 - Yu-Hui Tao, Lisa Y. Chen, KeWei Covi Dai:
The Influence of Cross-Border Brand Alliance on Attitude of Consumers: A Conceptual and Structural Model Perspective. 927-935
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