Tags: consistency

Robin Rendle — The Other Side

Robin describes his experience of using a design system, having previously been one of the people making and enforcing a design system:

However it’s only now as a product designer that I realize just how much I want the design system to carefully guide me instead of brute-forcing its decisions onto my work. I want to fall into the loving embrace of the system because I don’t wanna have to think about hex values or button sizes or box shadows. I don’t want to rethink padding and margins or rethink the grid each time I design a page.

But by golly if a design system says “no” to me then I will do my very best to blow it up.

Updating GOV.UK’s crown - Inside GOV.UK

“Make the logo bi… exactly the same size.”

You know when a new boss takes over a company and the first thing they do is declare an immediate rebranding? It turns out that the monarchy has been doing that for generations.

What is Utility-First CSS?: HeydonWorks

Heydon does a very good job of explaining why throwing away the power of selectors makes no sense.

Utility-first detractors complain a lot about how verbose this is and, consequently, how ugly. And it is indeed. But you’d forgive it that if it actually solved a problem, which it doesn’t. It is unequivocally an inferior way of making things which are alike look alike, as you should. It is and can only be useful for reproducing inconsistent design, wherein all those repeated values would instead differ.

He’s also right on the nose in explaining why something as awful at Tailwind could get so popular:

But CSS isn’t new, it’s only good. And in this backwards, bullshit-optimized economy of garbage and nonsense, good isn’t bad enough.

Craft vs Industry: Separating Concerns by Thomas Michael Semmler: CSS Developer, Designer & Developer from Vienna, Austria

Call me Cassandra:

The way that industry incorporates design systems is basically a misappropriation, or abuse at worst. It is not just me who is seeing the problem with ongoing industrialization in design. Even Brad Frost, the inventor of atomic design, is expressing similar concerns. In the words of Jeremy Keith:

[…] Design systems take their place in a long history of dehumanising approaches to manufacturing like Taylorism. The priorities of “scientific management” are the same as those of design systems—increasing efficiency and enforcing consistency.

So no. It is not just you. We all feel it. This quote is from 2020, by the way. What was then a prediction has since become a reality.

This grim assessment is well worth a read. It rings very true.

What could have become Design Systemics, in which we applied systems theory, cybernetics, and constructivism to the process and practice of design, is now instead being reduced to component libraries. As a designer, I find this utter nonsense. Everyone who has even just witnessed a design process in action knows that the deliverable is merely a documenting artifact of the process and does not constitute it at all. But for companies, the “output” is all that matters, because it can be measured; it appeals to the industrialized process because it scales. Once a component is designed, it can be reused, configured, and composed to produce “free” iterations without having to consult a designer. The cost was reduced while the output was maximized. Goal achieved!

Cole Peters — An Introduction to Constraint Based Design Systems

Design systems as codified constraints.

CSS Stats

A handy tool for getting an overview of your site’s CSS:

CSS Stats provides analytics and visualizations for your stylesheets. This information can be used to improve consistency in your design, track performance of your app, and diagnose complex areas before it snowballs out of control.

I started getting some emails recently from people having issues using The Session. The issues sounded similar—an interactive component that wasn’t, well …interacting.

When I asked what device or browser they were using, the answer came back the same: Safari on iPad. But not a new iPad. These were older iPads running older operating systems.

Now, remember, even if I wanted to recommend that they use a different browser, that’s not an option:

Safari is the only browser on iOS devices.

I don’t mean it’s the only browser that ships with iOS devices. I mean it’s the only browser that can be installed on iOS devices.

You can install something called Chrome. You can install something called Firefox. Those aren’t different web browsers. Under the hood they’re using Safari’s rendering engine. They have to.

It gets worse. Not only is there no choice when it comes to rendering engines on iOS, but the rendering engine is also tied to the operating system.

If you’re on an old Apple laptop, you can at least install an up-to-date version of Firefox or Chrome. But you can’t install an up-to-date version of Safari. An up-to-date version of Safari requires an up-to-date version of the operating system.

It’s the same on iOS devices—you can’t install a newer version of Safari without installing a newer version of iOS. But unlike the laptop scenario, you can’t install any version of Firefox of Chrome.

It’s disgraceful.

It’s particularly frustrating when an older device can’t upgrade its operating system. Upgrades for Operating system generally have some hardware requirements. If your device doesn’t meet those requirements, you can’t upgrade your operating system. That wouldn’t matter so much except for the Safari issue. Without an upgraded operating system, your web browsing experience stagnates unnecessarily.

For want of a nail…

• A website feature isn’t working so
• you need to upgrade your browser which means
• you need to upgrade your operating sytem but
• you can’t upgrade your operating system so
• you need to buy a new device.

Apple doesn’t allow other browsers to be installed on iOS devices so people have to buy new devices if they want to use the web. Handy for Apple. Bad for users. Really bad for the planet.

It’s particularly galling when it comes to iPads. Those are exactly the kind of casual-use devices that shouldn’t need to be caught in the wasteful cycle of being used for a while before getting thrown away. I mean, I get why you might want to have a relatively modern phone—a device that’s constantly with you that you use all the time—but an iPad is the perfect device to just have lying around. You shouldn’t feel pressured to have the latest model if the older version still does the job:

An older tablet makes a great tableside companion in your living room, an effective e-book reader, or a light-duty device for reading mail or checking your favorite websites.

Hang on, though. There’s another angle to this. Why should a website demand an up-to-date browser? If the website has been built using the tried and tested approach of progressive enhancement, then everyone should be able to achieve their goals regardless of what browser or device or operating system they’re using.

On The Session, I’m using progressive enhancement and feature detection everywhere I can. If, for example, I’ve got some JavaScript that’s going to use querySelectorAll and addEventListener, I’ll first test that those methods are available.

if (!document.querySelectorAll || !window.addEventListener) {
  // doesn't cut the mustard.
  return;
}

I try not to assume that anything is supported. So why was I getting emails from people with older iPads describing an interaction that wasn’t working? A JavaScript error was being thrown somewhere and—because of JavaScript’s brittle error-handling—that was causing all the subsequent JavaScript to fail.

I tracked the problem down to a function that was using some DOM methods—matches and closest—as well as the relatively recent JavaScript forEach method. But I had polyfills in place for all of those. Here’s the polyfill I’m using for matches and closest. And here’s the polyfill I’m using for forEach.

Then I spotted the problem. I was using forEach to loop through the results of querySelectorAll. But the polyfill works on arrays. Technically, the output of querySelectorAll isn’t an array. It looks like an array, it quacks like an array, but it’s actually a node list.

So I added this polyfill from Chris Ferdinandi.

That did the trick. I checked with the people with those older iPads and everything is now working just fine.

For the record, here’s the small collection of polyfills I’m using. Polyfills are supposed to be temporary. At some stage, as everyone upgrades their browsers, I should be able to remove them. But as long as some people are stuck with using an older browser, I have to keep those polyfills around.

I wish that Apple would allow other rendering engines to be installed on iOS devices. But if that’s a hell-freezing-over prospect, I wish that Safari updates weren’t tied to operating system updates.

Apple may argue that their browser rendering engine and their operating system are deeply intertwingled. That line of defence worked out great for Microsoft in the ‘90s.

Safari is the only browser on iOS devices.

I don’t mean it’s the only browser that ships with iOS devices. I mean it’s the only browser that can be installed on iOS devices.

You can install something called Chrome. You can install something called Firefox. Those aren’t different web browsers. Under the hood they’re using Safari’s rendering engine. They have to. The app store doesn’t allow other browsers to be listed. The apps called Chrome and Firefox are little more than skinned versions of Safari.

If you’re a web developer, there are two possible reactions to hearing this. One is “Duh! Everyone knows that!”. The other is “What‽ I never knew that!”

If you fall into the first category, I’m guessing you’ve been a web developer for a while. The fact that Safari is the only browser on iOS devices is something you’ve known for years, and something you assume everyone else knows. It’s common knowledge, right?

But if you’re relatively new to web development—heck, if you’ve been doing web development for half a decade—you might fall into the second category. After all, why would anyone tell you that Safari is the only browser on iOS? It’s common knowledge, right?

So that’s the situation. Safari is the only browser that can run on iOS. The obvious follow-on question is: why?

Apple at this point will respond with something about safety and security, which are certainly important priorities. So let me rephrase the question: why on iOS?

Why can I install Chrome or Firefox or Edge on my Macbook running macOS? If there are safety or security reasons for preventing me from installing those browsers on my iOS device, why don’t those same concerns apply to my macOS device?

At one time, the mobile operating system—iOS—was quite different to the desktop operating system—OS X. Over time the gap has narrowed. At this point, the operating systems are converging. That makes sense. An iPhone, an iPad, and a Macbook aren’t all that different apart from the form factor. It makes sense that computing devices from the same company would share an underlying operating system.

As this convergence continues, the browser question is going to have to be decided in one direction or the other. As it is, Apple’s laptops and desktops strongly encourage you to install software from their app store, though it is still possible to install software by other means. Perhaps they’ll decide that their laptops and desktops should only be able to install software from their app store—a decision they could justify with safety and security concerns.

Imagine that situation. You buy a computer. It comes with one web browser pre-installed. You can’t install a different web browser on your computer.

You wouldn’t stand for it! I mean, Microsoft got fined for anti-competitive behaviour when they pre-bundled their web browser with Windows back in the 90s. You could still install other browsers, but just the act of pre-bundling was seen as an abuse of power. Imagine if Windows never allowed you to install Netscape Navigator?

And yet that’s exactly the situation in 2020.

You buy a computing device from Apple. It might be a Macbook. It might be an iPad. It might be an iPhone. But you can only install your choice of web browser on one of those devices. For now.

It is contradictory. It is hypocritical. It is indefensible.

Fussy Web, True Meaning. · Matthias Ott – User Experience Designer

Websites are primarily seen as functional software, built to fulfill a business objective and to reach quantifiable goals. The field of user experience is obsessed with KPIs, jobs-to-be-done, optimized user flows, and conversion rates. And in quest of ever more efficient processes – and in the spirit of true modernists –, design and development teams try to standardize solutions into reusable templates and components, streamlined pattern libraries, and scalable design systems.

Through a design system, darkly. — Ethan Marcotte

1. Design systems haven’t “solved” inconsistency. Rather, they’ve shifted how and when it manifests.
2. Many design systems have introduced another, deeper issue: a problem of visibility.

Ethan makes the case that it’s time we stopped taking a pattern-led approach to design systems and start taking a process-led approach. I agree. I think there’s often more emphasis on the “design” than the “system”.

Breaking looms by Matthew Ström

Another follow-on to my post about design systems and automation. Here, Matthew invokes the spirit of the much-misunderstood Luddite martyrs. It’s good stuff.

Design systems are used by greedy software companies to fatten their bottom line. UI kits replace skilled designers with cheap commoditized labor.

Agile practices pressure teams to deliver more and faster. Scrum underscores soulless feature factories that suck the joy from the craft of software development.

But progress requires more than breaking looms.

Design Systems, Agile, and Industrialization | Brad Frost

Brad weighs in on what I wrote about design systems and automation. He rightly points out that the issue isn’t with any particular tool—and a design system is, after all, a tool—but rather with the culture and processes of the organisation.

Sure, design systems have the ability to dehumanize and that’s something to actively watch out for. But I’d also say to pay close attention to the processes and organizational culture we take part in and contribute to.

There’s a full-on rant here about the dehumanising effects of what’s called “agile” at scale:

I’ve come to the conclusion that “enterprise web development” is just regular web development, only stripped of any joy or creativity or autonomy. It’s plugging a bunch of smart people into the matrix and forcing them to crank out widgets and move the little cards to the right.

The design systems we swim in. — Ethan Marcotte

But a design system that optimizes for consistency relies on compliance: specifically, the people using the system have to comply with the system’s rules, in order to deliver on that promised consistency. And this is why that, as a way of doing something, a design system can be pretty dehumanizing.

Ethan shares his thoughts on what I wrote about design systems and automation. He offers this test on whether a design system is empowering or disempowering:

Does the system you work with allow you to control the process of your work, to make situational decisions? Or is it simply a set of rules you have to follow?

How using component-based design helps us build faster

A case study from Twitter on the benefits of using a design system:

With component-based design, development becomes an act of composition, rather than constantly reinventing the wheel.

I think that could be boiled down to this:

Component-based design favours composition over invention.

I’m not saying that’s good. I’m not saying that’s bad. I’m also not saying it’s neutral.

The Elements of UI Engineering - Overreacted

These are good challenges to think about. Almost all of them are user-focused, and there’s a refreshing focus away from reaching for a library:

It’s tempting to read about these problems with a particular view library or a data fetching library in mind as a solution. But I encourage you to pretend that these libraries don’t exist, and read again from that perspective. How would you approach solving these issues?

Beyond style guides: lessons from scaling design at TELUS

I like the questions that the TELUS team ask about any potential components to be added to their design system:

1. Is it on brand?
2. Is it accessible?
3. Has it been tested?
4. Can it be reused?

They also have design principles.

5 ways having a shared design system has helped us ship our designs faster – Product at Canva

The steps that the Canva team took to turbocharge their design ops.

I’ll talk about why creating a shared design system has boosted our organizational productivity—and how you can help your teams improve product quality while reducing your company’s ‘design debt’.

I keep thinking about this post from Baldur Bjarnason, Over-engineering is under-engineering. It took me a while to get my head around what he was saying, but now that (I think) I understand it, I find it to be very astute.

Let’s take a single interface element, say, a dropdown menu. This is the example Laura uses in her article for 24 Ways called Accessibility Through Semantic HTML. You’ve got two choices, broadly speaking:

1. Use the HTML select element.
2. Create your own dropdown widget using JavaScript (working with divs and spans).

The advantage of the first choice is that it’s lightweight, it works everywhere, and the browser does all the hard work for you.

But…

You don’t get complete control. Because the browser is doing the heavy lifting, you can’t craft the details of the dropdown to look identical on different browser/OS combinations.

That’s where the second option comes in. By scripting your own dropdown, you get complete control over the appearance and behaviour of the widget. The disadvantage is that, because you’re now doing all the work instead of the browser, it’s up to you to do all the work—that means lots of JavaScript, thinking about edge cases, and making the whole thing accessible.

This is the point that Baldur makes: no matter how much you over-engineer your own custom solution, there’ll always be something that falls between the cracks. So, ironically, the over-engineered solution—when compared to the simple under-engineered native browser solution—ends up being under-engineered.

Is it worth it? Rian Rietveld asks:

It is impossible to style select option. But is that really necessary? Is it worth abandoning the native browser behavior for a complete rewrite in JavaScript of the functionality?

The answer, as ever, is it depends. It depends on your priorities. If your priority is having consistent control over the details, then foregoing native browser functionality in favour of scripting everything yourself aligns with your goals.

But I’m reminded of something that Eric often says:

The web does not value consistency. The web values ubiquity.

Ubiquity; universality; accessibility—however you want to label it, it’s what lies at the heart of the World Wide Web. It’s the idea that anyone should be able to access a resource, regardless of technical or personal constraints. It’s an admirable goal, and what’s even more admirable is that the web succeeds in this goal! But sometimes something’s gotta give, and that something is control. Rian again:

The days that a website must be pixel perfect and must look the same in every browser are over. There are so many devices these days, that an identical design for all is not doable. Or we must take a huge effort for custom form elements design.

So far I’ve only been looking at the micro scale of a single interface element, but this tension between ubiquity and consistency plays out at larger scales too. Take page navigations. That’s literally what browsers do. Click on a link, and the browser fetches that URL, displaying progress at it goes. The alternative, as exemplified by single page apps, is to do all of that for yourself using JavaScript: figure out the routing, show some kind of progress, load some JSON, parse it, convert it into HTML, and update the DOM.

Personally, I tend to go for the first option. Partly that’s because I like to apply the rule of least power, but mostly it’s because I’m very lazy (I also have qualms about sending a whole lotta JavaScript down the wire just so the end user gets to do something that their browser would do for them anyway). But I get it. I understand why others might wish for greater control, even if it comes with a price tag of fragility.

I think Jake’s navigation transitions proposal is fascinating. What if there were a browser-native way to get more control over how page navigations happen? I reckon that would cover the justification of 90% of single page apps.

That’s a great way of examining these kinds of decisions and questioning how this tension could be resolved. If people are frustrated by the lack of control in browser-native navigations, let’s figure out a way to give them more control. If people are frustrated by the lack of styling for select elements, maybe we should figure out a way of giving them more control over styling.

Hang on though. I feel like I’ve painted a divisive picture, like you have to make a choice between ubiquity or consistency. But the rather wonderful truth is that, on the web, you can have your cake and eat it. That’s what I was getting at with the three-step approach I describe in Resilient Web Design:

1. Identify core functionality.
2. Make that functionality available using the simplest possible technology.
3. Enhance!

Like, say…

1. The user needs to select an item from a list of options.
2. Use a select element.
3. Use JavaScript to replace that native element with a widget of your own devising.

Or…

1. The user needs to navigate to another page.
2. Use an a element with an href attribute.
3. Use JavaScript to intercept that click, add a nice transition, and pull in the content using Ajax.

The pushback I get from people in the control/consistency camp is that this sounds like more work. It kinda is. But honestly, in my experience, it’s not that much more work. Also, and I realise I’m contradicting the part where I said I’m lazy, but that’s why it’s called work. This is our job. It’s not about what we prefer; it’s about serving the needs of the people who use what we build.

Anyway, if I were to rephrase my three-step process in terms of under-engineering and over-engineering, it might look something like this:

1. Start with user needs.
2. Build an under-engineered solution—one that might not offer you much control, but that works for everyone.
3. Layer on a more over-engineered solution—one that might not work for everyone, but that offers you more control.

Ubiquity, then consistency.

18F: Digital service delivery | Building a large-scale design system: How we created a design system for the U.S. government

Maya Benari provides an in-depth walkthrough of 18F’s mission to create a consistent design system for many, many different government sites.

When building out a large-scale design system, it can be hard to know where to start. By focusing on the basics, from core styles to coding conventions to design principles, you can create a strong foundation that spreads to different parts of your team.

There’s an interface inventory, then mood boards, then the work starts on typography and colour, then white space, and finally the grid system.

The lessons learned make for good design principles:

• Talk to the people
• Look for duplication of efforts
• Know your values
• Empower your team
• Start small and iterate
• Don’t work in a vacuum
• Reuse and specialize
• Promote your system
• Be flexible

A Cohesive & Unified Identity for British Government — Paul Robert Lloyd

In search of typographical consistency in government departments.