Despite the advances in the abstractive summarization task using Large Language Models (LLM), there is a lack of research that asses their abilities to easily adapt to different domains. We evaluate the domain adaptation abilities of a wide range of LLMs on the summarization task across various domains in both fine-tuning and in-context learning settings. We also present AdaptEval, the first domain adaptation evaluation suite. AdaptEval includes a domain benchmark and a set of metrics to facilitate the analysis of domain adaptation. Our results demonstrate that LLMs exhibit comparable performance in the in-context learning setting, regardless of their parameter scale.

Large Language Models have found application in various mundane and repetitive tasks including Human Resource (HR) support. We worked with the domain experts of a large multinational company to develop an HR support chatbot as an efficient and effective tool for addressing employee inquiries. We inserted a human-in-the-loop in various parts of the development cycles such as dataset collection, prompt optimization, and evaluation of generated output. By enhancing the LLM-driven chatbot’s response quality and exploring alternative retrieval methods, we have created an efficient, scalable, and flexible tool for HR professionals to address employee inquiries effectively. Our experiments and evaluation conclude that GPT-4 outperforms other models and can overcome inconsistencies in data through internal reasoning capabilities. Additionally, through expert analysis, we infer that reference-free evaluation metrics such as G-Eval and Prometheus demonstrate reliability closely aligned with that of human evaluation.