Wolt food couriers have told Yle that their earnings have dropped after the delivery company changed its compensation policy on bundled deliveries.
One courier, "Henry," told Yle that his earnings have dropped 40 percent this year.
The compensation changes mean it has become less lucrative for couriers to make deliveries by car.
Under the current rules, Wolt pays Henry once if he drives five kilometres to make three separate deliveries. Before the change, Wolt would have paid him for each drop-off.
"I used a car for four years. When the commission model changed, it no longer made sense," Henry told Yle.
Wolt meanwhile said that more than half of the orders on the platform are still delivered by car.
The company confirmed that making deliveries for multiple orders to different addresses within the same residential area is not compensated as well as it was before.
"The courier drives the distance only once," said Lauri Hallavo, Wolt's head of operations, when explaining the reasoning behind policy change.
According to the delivery service, it altered its compensation model to make short and long distances equally attractive to couriers.
Wolt made headlines in Finland last week, when tax data showed its founder, Miki Kuusi, had the highest income in the country last year, making a total of 79 million euros.
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