Zendesk for employee service
Employee service, simplified
Our AI-powered employee service solution makes it simple for teams to get the help they need—and for HR to stay efficient at scale.
Trusted by top companies
How it works
Streamline HR operations at any size
Deploy support on day one
Start using our employee service software out of the box, and reach employees where they are on apps like Slack and Teams.
Resolve cases faster with AI
Use AI to triage requests and automate workflows—providing better employee service with fewer HR resources.
Improve service quality at scale
Gain visibility into 100% of your employee service interactions with automatic ticket scoring. Uncover gaps and give kudos.
Protect your employees’ data
Keep sensitive information secure. Restrict data from other teams, limit access to specific fields, and filter delicate tickets.
For HR teams
Enable HR teams to provide exceptional service
We have the only AI model trained on HR-specific data. It comes ready to route tickets, automate workflows, write help centre content, and offer 24/7 AI agent support.
Learn how our AI worksFor employees
Make it easy for employees to get help
Our customisable help centre offers a hub for everyone to view benefits, onboard with ease, request equipment, and ask for help.
Testimonial
+43%
Increase in self-service since 2020
83%
Positive employee sentiment
“We’re constantly striving to improve the experience our colleagues have when they need help with something, and Zendesk is a big part of that”.
Adam Bruce
Head of Product – Service Desk, Help and Automation, Tesco
Integrations
Connect your systems
You use multiple HR tools every day. Add them to your workspace with a few clicks.
