Privacy Policy - we are committed to protecting the privacy of its customers.

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Orders are shipped from our warehouse in the Netherlands.
Warehouse opening hours: Monday through Friday, except holidays, from 6 a.m. to 7 p.m. CET

Orders placed within warehouse opening hours will be processed the same day. Once your package has been processed it is ready for shipment and you will receive a Shipping Confirmation Email confirming the number of days the shipping carrier needs to deliver your package.
 
Below you will find an estimate of the number of working days (Mon-Fri) required to ship our products to you. This estimate starts from the moment you receive the shipping confirmation email with your tracking number.

Orders to countries outside the EU are shipped according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect or pay any import duties that may be charged in designated country of delivery. Any additional import charges must be covered by you in order for your package to clear customs. Please contact your local customs office for more information if you are unsure if import duties may apply in your home country.

Return policy

Of course you can return your Urbanears product if you are unhappy. We offer a 30 day return policy to all our customers.

When exercising your right of withdrawal, you as the customer are responsible for the return shipping. The cost of the item will be reimbursed from us.

Read more about our Return policy here.

Safe payments

Your security is important for us. All transactions on this website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment.

Adyen is fully PCI Level 1 (the highest level) compliant and monitored by Trustwave, an ASV and a QSA for the Payment Card Industry Security Standards Council. This means we hold to the highest industry standards for data protection and network security, and card data is safe with us.

Read about our Terms of purchase policy here

Privacy Policy.

Unless defined below capitalized terms used in this Privacy Policy shall have the meanings ascribed to them in the Term of use.

Marshall Group AB (“Marshall Group”) is committed to protecting the privacy of its customers and maintaining your trust and confidence is one of Marshall Group’ highest priorities.

To provide you with the best experience possible while using the Website, upon purchase of products from the Website, upon interaction with support services, upon subscribing for newsletters and other marketing and other interactions between you and Marshall Group, you may from time to time provide Marshall Group with personally identifiable information (“Personal Data”) that Marshall Group collects and processes.

Marshall Group is committed to collect and process Personal Data only in accordance with its rights and responsibilities under the applicable laws and regulations, including the European Union’s General Data Protection Regulation (“GDPR”).

The basic principles under GDPR are that Personal Data shall be:

a. processed lawfully, fairly and in a transparent manner in relation to individuals;

b. processed only for specified, explicit and legitimate purposes and not processed in a manner that is incompatible with those purposes;

c. processed only in a way that adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;

d. accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that Personal Data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;

e. processed for no longer than is necessary for the purposes for which the Personal Data are processed; and

f. processed in a manner that ensures appropriate security of the Personal Data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures.

This Privacy Policy explains Marshall Group’ Personal Data collection and processing practices.

Please read this Privacy Policy before using the Website or submitting any Personal Data.

The Website contains links to third party sites or functionalities, which are not subject to this Privacy Policy. Marshall Group does not endorse and is not responsible for the privacy practices or the content on such third party sites or functionalities.

1. Collection and processing of personal data.

Please note that you need to provide Marshall Group with certain Personal Data if you would like to purchase products directly from Marshall Group (see also the terms-of-purchase ), if you would like to subscribe for Newsletters or Marketing and in some cases when you contact the support or customer service.

If you choose to withhold any Personal Data requested by Marshall Group for such purposes, it might not be possible for Marshall Group to accept your purchase of products, subscription for Newsletters or Marketing or solve the matter that you would like to have solved by the support or customer service.

Marshall Group collects and processes Personal Data in accordance with this Privacy Policy.

1.1 Upon purchase of products.

The types of Personal Data that Marshall Group collects and processes upon purchase of products consists of the following for the following purpose and time periods:

Personal Data type:

Your name

Your shipping and billing address

Your mobile phone number

Your e-mail address

Legal Ground and Purpose:

For the necessary purpose of fulfilling Marshall Group obligations related to the purchase, such as processing orders, perform delivery of the products, provide product warranty, resolving disputes, collecting payments, handling claims, withdrawals and repayment, and for compliance with legal obligations (such as book keeping).

Personal Data Retention Period:

For the time needed to fulfill Marshall Group’ obligations, including facilitating warranty obligations.

Personal Data type:

IP-address

Legal Ground and Purpose:

For the necessary purpose of fulfilling Marshall Group obligations related to security and fraud prevention.

Personal Data Retention Period:

For the time needed to fulfill Marshall Group’ obligations towards law enforcement authorities and banks.

1.2 Upon acceptance of subscription of newsletters and marketing.

The types of Personal Data that Marshall Group collects upon subscription of Newsletters and Marketing:

Personal Data type:

Your name

Your birthdate

Your country of residence and your postal code

Your e-mail address

IP-address

Telephone numbers

Legal Ground and Purpose:

After receipt of your consent, Marshall Group reserves the right to process the Personal Data for the following purposes: sending product information, special offers, running competitions, conducting market research, measuring interest in and improving Marshall Group’ website, products and services, sending you newsletters and product information.

Personal Data Retention Period:

Until withdrawal of consent. Please note however that for administrative purposes this might take up to thirty days.

1.3 Upon contact with support or customer service.

The types of Personal Data that Marshall Group collects upon your contacts with support or customer service:

Personal Data type:

Your e-mail address and other information you voluntarily provide upon contacts with support or customer service.

Legal Ground and Purpose:

For the necessary purpose of fulfilling Marshall Group’ obligations related to the contact, such as handling claims, withdrawals and repayment.

Personal Data Retention Period:

For the time needed to fulfill Marshall Group’ obligations.

1.4 Upon leaving reviews

The types of Personal Data that Marshall Group collects upon your leaving reviews:

Personal Data type:

Your name and e-mail address.

Legal Ground and Purpose:

The processing is based on a balancing of interests, where Marshall Group has determined that Marshall Group’s interest in processing your Personal Data for leaving reviews, outweighs your rights to not have your data processed for this purpose.

The purpose of processing your name is to display it with your review and your e-mail to be able to identify you and to be able to verify that you are a real person.

Personal Data Retention Period:

For the time needed to fulfill Marshall Group’ obligations.

1.5 Unsolicited personal data.

Any Personal Data related to you that you voluntarily choose to provide in any open areas of the Website, such as forums, commentary sections etc. are deemed to be given under the consent that Marshall Group has the right to process such Personal Data until further notice from you and you are informed that such Personal Data may be available to any other visitor of the Website and that Marshall Group may have difficulties, or even not being able, to keep track of such Personal Data.

If you would like Marshall Group to take action in relation to such information in accordance with what is set out in Section 3 below, Marshall Group may request you to provide information about where such Personal Data is located to take appropriate actions.

2. Third parties and personal data transfer.

Except as provided in this Privacy Policy, Marshall Group will not intentionally disclose your Personal Data to third parties without your consent. Marshall Group may however disclose information to third parties, for them to process the same, in the circumstances set out below.

2.1 Marshall Group’ service providers.

Marshall Group works with third party service providers who provide (i) Website and application development, hosting, maintenance, e-mail servers, and other related services, (ii) order fulfillment, payment fulfillment, product shipment, after sales services, support services and other related services, (iii) services related to the sending of E-mails, Newsletters, providing Marketing and other related services, and (iv) financial services, bookkeeping services and audits and other related services.

Such third parties may receive access to your Personal Data in order for them to provide the intended services for Marshall Group. Marshall Group will however limit the Personal Data provided to such third parties to what is reasonably necessary for such third parties to perform their obligation in relation to Marshall Group, and always subject to obligations of confidentiality.

2.2 Law enforcement and legal processes.

Marshall Group may disclose Personal Data if required to do so by applicable laws, court orders, judicial and government subpoenas or warrants, or otherwise to cooperate with law enforcement or other governmental agencies.

Furthermore, Marshall Group reserves the right to disclose Personal Data that Marshall Group believe is appropriate or necessary to take actions to protect Marshall Group and others from fraudulent, abusive or unlawful use or activity, to investigate and defend Marshall Group from third party claims or allegations and to protect Marshall Group business and legal rights, enforce contracts or protect the rights, property or safety of others.

2.3 Change of ownership.

Personal Data may be transferred to an acquirer or assignee as part of a sale of the business of Marshall Group, either in whole or in part, for the sole purpose of continuing the business subject to such sale and only of the recipient of such of the Personal Data commits to a Privacy Policy with terms materially consistent with this Privacy Policy.

2.4 Personal data transfer.

Marshall Group may transfer Personal Data to service providers, as stated in Section 2.1 above, located outside of the EU. Marshall Group will however at all times comply with GDPR requirements providing adequate protection for the transfer of such Personal Dara to such third countries and will try to minimize such transfer.

3. Information about your rights in relation to Marshall Group’ processing of your personal data.

As concerns your Personal Data and Marshall Group’ processing of the same, you have the following rights:

Right to access:	You have the right to receive information if Marshall Group is processing any of your Personal Data, and if so, what kind of Personal Data, for what purpose and for what time period, etc.;
Right of rectification:	You are entitled to require Marshall Group to correct any errors in or update your Personal Data;
Right to be forgotten:	You are entitled to require Marshall Group to delete all Personal Data, or parts thereof, that is being processed by Marshall Group in certain circumstances;
Right to restrict processing:	You have the right to require that Marshall Group restricts or suppresses the Personal Data that Marshall Group processes or Marshall Group’ use of the same in certain circumstances; and
Right of data portability:	You have the right to export your Personal Data provided by you to Marshall Group.

In order to allow you to enforce your rights set out above Marshall Group provides you access to a personal account where your Personal Data can be managed, reviewed, corrected, updated and exported. If you haven’t created a login to your personal account you can create such login by using the same e-mail address as used during purchase.

You may also contact Marshall Group with regards to your rights via the contact information provided in section 10 below.

Upon contact with customer service for this purpose you may need access to the same e-mail address as used during purchase or registration with Marshall Group in order for Marshall Group to have the possibility of verifying your identity and right to access your Personal Data.

Please note that while changes or updates will be reflected within Marshall Group systems immediately or within a reasonable period of time, Marshall Group reserves the right to retain all your Personal Data for backups, prevention of fraud or abuse, satisfaction of legal obligations, or where Marshall Group otherwise believes that Marshall Group has the legitimate or mandatory reason to do so.

Marshall Group will not be able to correct or update any Personal Data in relation to orders for products being processed or being shipped to you.

4. Your right to lodge a complaint.

At any time you may contact Marshall Group to object to the processing of your Personal Data where processing is justified based on Marshall Group’ legitimate interests or where you believe that your rights to privacy under applicable data protection laws has been infringed upon. For such contacts please use the contact information provided in Section 10 below.

You also have a right to lodge a complaint with the relevant data protection supervisory authority.

5. Security policy.

Marshall Group is committed to keeping your Personal Data secure against unauthorized access or use, alteration, unlawful or accidental destruction and accidental loss by using for example accepted industry standards, modern software that is kept-up-to-date and appropriate administrative, technical and physical safeguards. This includes for example firewalls, password protection, and authentication controls. Only authorized employees, agents and service providers (who have agreed to keep information secure and confidential) have access to your Personal Data. However, you should be aware that there is always some risk involved in transmitting information over the internet.

In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your Personal Data, Marshall Group will promptly assess the risk such event has on your rights and freedoms and if appropriate inform you and the relevant data protection supervisory authority of such event.

If you believe that your Personal Data has been compromised, please contact Marshall Group via the contact information provided in Section 10 below as soon as possible.

6. Cookies and analytics information.

Marshall Group uses automatically collected information – however not any Personal Data – through cookies and other technologies to personalize your experience of the Website, to provide customized advertisement, information and content, and to monitor and analyze your use of the Website. Please see Marshall Group Cookies to obtain more information about the cookies and other technologies used.

Furthermore, Marshall Group uses analytics technologies (Google Analytics) to measure and evaluate the access to and traffic on the Website, and to generate navigation reports. Such technology is not collecting any Personal Data.

Google operates indpendently from Marshall Group and has its own privacy, please see google.com You may from some browsers opt out form the collection of navigation information by Google Analytocs by using Google's opt-out feature.

7. Changes and updates.

Marshall Group may update this Privacy Policy from time to time. Upon such updates Marshall Group will make the new Privacy Policy available on the Website and indicate the date of the latest revisions made.

You are encouraged to revisit this Privacy Policy periodically to keep yourself informed about any changes to this Privacy Policy. Your continued use of the Website, your personal account, contacts with the support or customer service or purchase of products after the revised Privacy Policy has become effective will indicate that you have read, understood and accepted the then current version of the Privacy Policy.

8. Personal data controller contact information.

You may contact Marshall Group at any time:

- to request access your Personal Data that Marshall Group is processing,

- to correct such Personal Data,

- to request that Marshall Group either restricts it use of your Personal Data or deletes such Personal Data, or

- if you do not understand any of the foregoing terms and conditions or if you have any questions, concerns or comments about Marshall Group’ Privacy Policy.

9. Right to lodge a complaint with a supervisory authority.

Every data subject shall have the right to lodge a complaint with a supervisory authority.

You may lodge a compliant through the supervisory authority of your habitual residence here.

Contact information:

By e-mail: gdpr@marshall.com

This Privacy Policy was last updated: Jun 15th 2023.