Roland - Privacy Statement

About The Protection of Personal Information (Privacy Policy)

Roland Corporation recognizes the importance of protecting the privacy of all personal information provided by users of this website. We created the following policy guidelines with fundamental respect for our users’ right to privacy and because we value our relationships with our users.

Roland Corporation (hereinafter referred to as “we”) and its group companies may ask you to register your personal information, including your name, address, telephone number, and e-mail address, when we conduct online surveys, you sign up for membership sites, we distribute e-mail newsletters, you submit applications for events and contests, you wish to register products and inquire about product support. We recognize that it is our social responsibility to protect such personal information.

We retain “personal data” (also called “personal information” or “personally identifiable information”) covered by this Privacy Policy mainly on servers located in Japan and the U.S. Please note that this Privacy Policy is exclusively governed by Japanese law.

Roland Corporation takes reasonable precautions to keep the personal information disclosed to us secure. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, technical, electronic and managerial security procedures to safeguard and secure the personal information we collect online from our users. Nevertheless, Roland Corporation does not guarantee the security, accuracy or completeness of any such information or procedures. Our protection of personal information is based on the following principles. Please also read our Policies on the Protection of Personal Information.

1. We use it only for the stated purposes

We always limit our use of personal information to within the purposes stated below. If we need to use personal information for other purposes, we will inform you in advance. If you do not agree to the new purposes, you can deny permission for us to use your personal information for such purposes.

Purposes of use

Provision of membership sites
- To identify the membership registration applicant, members, and members service (hereinafter referred to as “Service”) users
- To authenticate the user when using the Service
Provision of a variety of information by e-mail and direct mail
- To offer information related to products and services of the Company and group companies including promotion and advertising and event information
- To offer information including promotion, advertising and event information related to products and services of third parties that have been engaged by the Company
- To notify and inform registered users about other information
Customer Support
- To receive inquiries from, consult with and correspond with users
- To provide after-sales services, such as version updates, to users
- To dispatch repaired products back to users
Marketing (to plan, develop and improve products and services)
- To understand user registration status and usage by members on membership sites
- To conduct questionnaires/surveys and monitor surveys
Other
- To notify changes of the purposes of use of the personal information and obtain consent
- Otherwise, to be used pursuant to consent separately obtained from the member

2. We will not disclose personal information to third parties

We will not disclose the personal information you submit to us to any third party except as provided below.

When you agree to such disclosure
When we, under strict controls, disclose personal information to such companies with which we have an agreement to delegate the processing of personal information
When it is considered appropriate in order to enable a group companies or distributor to respond to your inquiry
When we are required to disclose or provide personal information by law or regulation
When disclosure is needed to protect human health or safety, or assets, and it is difficult to obtain your prior consent quickly
When we need to cooperate with national or local governments, and obtaining your consent may hinder those efforts
When we use personal information with group companies as described in section 4.

3. We will not transfer personal information overseas

We will not transfer personal information you submit to us to an overseas location, except as provided below.

When you agree to such transfer
If the recipient jurisdiction is recognized by the rules of Japan’s Personal Information Protection Committee as being a country that has an equivalent level of protection of personal information as Japan, in order to protect the rights and interests of individuals
When providing the personal information to any person/entity who has established safeguards/protocols that comply with the standards set forth under the rules of the Personal Information Protection Committee as adequate, on a continuous basis, to the measures which should be taken by a business operator handling personal information. Group companies referred to as recipient of personal information as described in section 4, comply with such standards.
When we are required to disclose or provide the personal information by law or regulation
When disclosure is needed to protect human health or safety, or assets, and it is difficult to obtain your prior consent
When we need to cooperate with national or local governments and obtaining your consent may hinder those efforts

4. We may share personal information

We may share your personal information with any of the group companies as described below.

Personal information to be shared

Your name, address, telephone number, fax number, e-mail address, Roland-issued ID number, products you have registered, etc.

Parties who can share the personal information

Roland Corporation U.S., Roland Europe Group Ltd., and other overseas Group companies *1

Purposes of use by those parties

Customer Support
Marketing (to plan, develop and improve products and services)
Provision of a variety of information by email and direct mail
Conducting surveys

Responsible entity for use by those parties

Roland Corporation

*1: overseas group companies: Overseas Affiliates

5. We take necessary and appropriate safety measures

We will take necessary and appropriate safety measures to prevent leakage, loss, or damage to personal information. We also conduct necessary and appropriate supervision of employees and contractors (including subcontractors) handling personal information. Our company regulations describe specific safety measures to ensure the safe processing of personal information, including the followings.

Establish rules on handling of personal information

Company regulations set the handling methods, responsible party, employee in charge, and their duties at each stage of acquisition, use, storage, provision, deletion, and disposal of personal information.

Organizational safety measures

Each department that handles personal information has a manager who is responsible for protecting personal information, and work to ensure proper management.
We clarify the scope of personal information handled by employees, and have established a system to report to the responsible party and related departments in the event that any fact or sign of violation of the Personal Information Protection Law or company regulations is identified.
We conduct periodic self-inspections of the handling of personal information and conduct audits by other departments.

Human resource safety measures

We regularly train our employees on matters of concern regarding the handling of personal data.
Company regulations set matters concerning confidentiality of personal information.

Physical safety measures

Personal information stored in documents, electronic media, etc. is appropriately managed in accordance with company regulations on personal information protection, document management, and information system security.

Technical safety measures

Access control is implemented to limit employees who have access to personal information and how much personal information they have access to.

Understanding external environment

Some of the personal information we collect is stored on servers in the United States and Ireland. We understand rules on protection of personal information in these countries and implement safety measures.

6. About cookies

A “cookie” is a small piece of data transmitted from a web server and stored on your computer. Although our web server can identify your computer by using a cookie, this allows you to efficiently access our web pages, and we shall not use it for any other purpose.

You can reject cookies from being stored on your computer via your computer’s browser settings, but please be aware that, in such case, certain functions of our website may be impaired or unavailable to you.

In addition, in order to deliver the most relevant advertising to customers, we use behavioral targeting advertising services provided by the following companies using cookies. If you want to disable this service, please access the particular company’s webpage provided below and follow the instructions to opt-out.

Google, LLC
https://policies.google.com/technologies/ads
Yahoo Japan Corporation
http://btoptout.yahoo.co.jp/optout/index.html
Meta Platforms, Inc. (Facebook)
https://www.facebook.com/policies/cookies/

7. About access logs

Our website records contain information on the individuals who have accessed it in an access log, as described herein:

The access log includes the IP address, domain name, browser, access date/time, etc., of those individuals accessing our website. We shall not use these access logs for the purpose of collecting personal information, nor shall we use them in combination with any information which may identify an individual.

We shall inform you of each purpose for which your access logs are used in combination with your personal information when we use them for any purpose beyond the following:

Responding to inquiries you make when you use our services
Generating statistical data, which does not identify individuals

8. Tracking system

A tracking system based on the use of Company cookies is employed by Roland’s websites which gather IP address, access date/time, etc. We shall not use this information in combination with any personal information beyond what is stated above about use for stated purposes.

Also a tracking system for the use of third-party cookies is employed on parts of Roland’s websites in order to gather anonymous statistical information which is not linked to specific personal information.

9. The Use of YouTube API Services

When using this website or our apps, videos and other contents may be displayed through the YouTube API Services provided by Google LLC. Please reference the YouTube Terms of Service (https://www.youtube.com/t/terms) and Google Privacy Policy (https://policies.google.com/privacy) for more information.

10. Disclosure of personal information

Where a customer requests the disclosure of customer’s personal information, or the disclosure of records relating to the provision of personal information to a third party in accordance with the Personal Information Protection Law, we respond within a reasonable period after confirming that the request is made by the customer. Provided, however, that this provision shall not apply where we are not obliged to disclose pursuant to the Personal Information Protection Law or other laws and regulations. If we are unable to respond to your request, we will notify you accordingly.

You can also log in to Backstage via the following link and confirm the personal information we have. Otherwise, please contact us from inquiry for personal information below.

Roland Backstage
inquiry for personal information

11. Correction, etc. of personal information

Where a customer requests correction, addition or deletion, suspension of use or deletion of customers’ personal information or suspension of provision to a third party (hereinafter referred to as the “Correction, etc.”) in accordance with the Personal Information Protection Law, we will conduct the necessary investigation after confirming that the request is made by the customer and respond to Correction, etc. based on the results of the investigation. Provided, however, that this shall not apply in the event that we are not obliged to Correction, etc. under the Personal Information Protection Law or other laws and regulations. If we are unable to respond to your request, we will notify you accordingly.

Please log in to Backstage from the links below to correct your personal information or contact us from inquiry for personal information below.

Roland Backstage
inquiry for personal information

We recommend that you regularly check this ABOUT THE PROTECTION OF PERSONAL INFORMATION (PRIVACY POLICY) because we may modify the policies in order to further enhance our protection of personal information or in accordance with changes to laws or regulations.

If you have any questions about this Privacy Policy, or the terms of this site, please inform us from here.

inquiry for personal information

About The Protection of Personal Data For GDPR

Roland Corporation recognizes the importance of protecting the privacy of all personal information provided by users of this website. The following policy guidelines are intended to comply with the EU General Data Protection Regulation (hereinafter referred to as “GDPR”) as well as the Data Protection Act 2018 of the United Kingdom (UK-GDPR) when we process personal data of those who reside in European Economic Area (hereinafter referred to as “EEA”), Switzerland or the UK.

Roland Corporation (hereinafter referred to collectively as “we”) may ask you to register your personal data, including your name, address, telephone number, and e-mail address, when we conduct online surveys, you sign up for membership sites, we distribute e-mail newsletters, you submit applications for events and contests, you wish to register products, and you inquire about product support. We recognize that it is our social responsibility to protect such personal data.

We retain personal data (also called “personal information” or “personally identifiable information”) covered by this Privacy Policy mainly on servers located in Japan or the U.S.

1. GDPR applies to following cases

With regard to our processing of personal data, GDPR applies to the following cases.

Where we process personal data which is collected directly from users, not being transferred from our European subsidiaries, through provision of products and services within the EEA, Switzerland or the UK
Where we process personal data which is transferred to us from our subsidiaries or any other third party located in the EEA, Switzerland or the UK

2. We collect following categories of personal data

We may collect the following categories of personal data for the purpose stated in this Privacy Policy.

Name
Email address
Gender
Country of residence

3. We process personal data based on stated legal bases and only for the stated purposes

We always limit our use of personal data to within the purposes stated below. If we need to use personal data for other purposes, we will inform you in advance. If you do not agree to the new purposes, you can deny permission for us to use your personal data for such purposes. We also process your personal data based on the legal bases provided below.

Purposes of use

Provision of membership sites
- To identify the membership registration applicant, members, and members service (hereinafter referred to as “Service”) users:
  This is necessary for performance of contract
- To authenticate the user when using the Service:
  This is necessary for performance of contract
Provision of a variety of information by e-mails and direct mail
- To offer information related to products and services of the Company and group companies including promotion and advertising and event information:
  This is based on our legitimate interest of providing a professional services business
- To offer information including promotion and advertising and event information related to products and services of third parties that have been engaged by the Company:
  This is based on our legitimate interest of providing a professional services business
- To notify and inform registered users about other information:
  This is necessary for performance of contract
Customer Support
- To receive inquiries from, consult with and correspond with users:
  This is necessary for performance of contract
- To provide after-sales services, such as version updates, to users:
  This is necessary for performance of contract
- To dispatch repaired products back to users:
  This is necessary for performance of contract
Marketing (to plan, develop and improve products and services)
- To understand user registration status and usage by members on membership sites:
  This is based on our legitimate interest of providing a professional services business
- To conduct questionnaires/surveys and monitor surveys:
  This is based on our legitimate interest of providing a professional services business
Other
- To notify changes of the purposes of use of the personal data and obtain consent:
  This may be necessary for performance of contract or based on our legitimate interest of providing a professional services business
- Otherwise, to be used pursuant to consent separately obtained from the member:
  This is subject to your continued consent

4. You have following rights

You have the following rights regarding personal data obtained and processed by us.

Obtaining information regarding our processing of data
You have the right to obtain from us all the requisite information regarding our data processing activities that concern you
Access to personal data
You have the right to obtain from us confirmation as to whether personal data concerning you is being processed, and if so, to be granted access to the personal data and certain related information.
Rectification or erasure of personal data
You have the right to have us rectify inaccurate personal data concerning you without undue delay and the right to have us complete any incomplete personal data. Also, if certain cases you will have the right to have us delete personal data concerning you without undue delay.
Restriction on processing of personal data
If certain conditions are satisfied, you will have the right to have us restricted processing of personal data concerning you.
Objection to processing of personal data
If certain conditions are satisfied, you will have the right to object to processing of personal data concerning you.
Data portability of personal data
If certain conditions are satisfied, you will have the right to receive personal data concerning you in a structured, commonly used, and machine-readable format and the right to transfer those data to another controller without hindrance from us.
Not to be subject to automated decision-making
If certain conditions are satisfied, you will have the right not to be subject to solely data-based, automated decision-making (including profiling) that produces any legal or similar material effect on you.
Not to be subject to direct marketing
You have the right to object at any time to processing of personal data concerning you for direct marketing.
Withdraw your consent
You have the right to withdraw your consent at any time. The withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.
Lodge a complaint
You have the right to lodge a complaint in relation to our processing of your personal data with a supervisory authority in an EEA member country, Switzerland or the UK as applicable

If you intend to exercise any of the aforementioned rights, please inquire from here*:

* inquiry for personal information

5. We keep your personal data secure

We process your personal data in a manner that ensures appropriate security of the personal data by using appropriate technical and organizational measures.

6. Children under the age of 16 need parental consent

For any child below the age of 16, please provide written consent by your parent or guardian before you submit your personal data to us.

7. We will not disclose nor transfer personal data to third parties

We will not disclose nor transfer the personal data concerning you to any third parties except as provided below.

When we share the use within overseas group companies *1 within the scope of the purpose stated in this Privacy Policy
*1: overseas group companies: Oversea Affiliates
When you agree to such disclosure or transfer
When we, under strict company management, disclose personal data to such companies with which we have an advance agreement to delegate the task of processing personal data
When it is considered to be appropriate in order to enable a related company or distributor to respond to your inquiry
When it is allowed under GDPR

8. We may transfer personal data to third countries outside of the EEA, Switzerland and the UK

Regarding the disclosure or transfer of personal data stated in section 7 above, we may transfer the personal data you submit to us to a third party outside of the EEA, Switzerland or the UK. This includes overseas group companies and processors. We will exercise adequate and appropriate supervision over such third party to ensure appropriate safeguards based on GDPR or UK-GDPR with respect to the transfer.

9. About access logs

Our website records contain information on the individuals who have accessed it in an access log, as described herein:

The access log includes the IP address, domain name, browser, access date/time, etc., of those individuals accessing our website. We shall not use these access logs for the purpose of collecting personal data, nor shall we use them in combination with any information which may identify an individual.

We shall inform you of each purpose for which your access logs are used in combination with your personal data when we use them for any purpose beyond the following:

Responding to inquiries you make when you use our services
Generating statistical data, which does not identify individuals

10. About Tracking system

Also a tracking system for the use of third-party cookies employed on parts of Roland’s websites in order to gather anonymous statistical information which is not linked to specific personal data.

11. The Use of YouTube API Services

12. We retain personal data for certain period

We will retain your personal data for as long as necessary to fulfill the aforementioned “Purposes of Use” on the upper section (3. We process personal data based on stated legal basis and only for the stated purposes). We will delete your personal data promptly when it becomes unnecessary for us to retain.

13. We may amend this Privacy Policy

We review and amend this Privacy Policy time to time for improvement.

14. You can reach us

For questions or inquiries regarding this Privacy Policy, please contact the data controller or representative set out below.

Data Controller:
Roland Corporation
2036-1 Nakagawa, Hosoe-cho, Kita-ku, Hamamatsu, Shizuoka 431-1304, Japan
inquiry for personal information

Representative:
Roland Central Europe N.V.
Klaus-Michael Kuehnelaan 13, 2440 Geel, Belgium
REG-DPO@roland.com