PagerDuty Advance

Different features will work differently, depending on the use case. Here is a brief summary of each features:

• PagerDuty Advance Assistant: Currently offered in Slack, this is a genAI chatbot that provides helpful insight at every step of the incident lifecycle from event to resolution directly from Slack. Using simple prompts, responders can quickly get a summary of the key information about the incident. The Assistant can also anticipate common diagnostic questions and suggest troubleshooting steps, resulting in faster resolution.
• PagerDuty Advance for Status Updates: This feature leverages AI to auto-generate an audience-specific status update draft in seconds, offering key insights on events, progress and challenges. It helps to streamline communication while saving cycles on what to say to whom, allowing teams to focus on the real work of resolution.
• PagerDuty Advance for Automation Digest: Part of the Actions Log, this feature generates a draft summary of the most important results from running automation jobs in one place. Responders can make informed decisions based on diagnostic results and even load the output as key values into variables in Event Orchestration for dynamic automation.
• AI Generated Runbooks (in Early Access): AI Generated Runbooks accelerate automation development and deployment even among non-technical teams. Operators and developers can quickly translate plain-English prompts into runbook automations or leverage pre-engineered prompts as a starting point.
• PagerDuty Advance for Postmortems (in Early Access): Once an incident is resolved, the user can elect to generate a postmortem review, accelerating an otherwise time-consuming task of collecting all available data around the incident at hand (including logs, metrics, and relevant Slack conversations). In addition to highlighting key findings, this AI-generated postmortem includes recommended next steps to prevent future issues and indicates areas of improvement.

PagerDuty follows our published guidelines for the safe and secure use of Generative AI. This is part of our broader Security and Privacy by Design discipline and includes protection of customer data in transit and at rest, and controls on who and how we process customer data. We will offer customer choice in the use of Generative AI features, including whether customer data is or may be used for training purposes. Currently no customer data is used for training purposes.

Currently, eligible customers on the Business and Enterprise plans for Incident Management and Customer Service Operations can benefit from a one-time set of PagerDuty Advance credits to use with no additional charge. Learn more here. New Generative AI capabilities will be at no additional cost during preview and early access (EA).

Eligible customers on the Business and Enterprise plans for Incident Management and Customer Service Operations can benefit from a one-time set of PagerDuty Advance credits to use with no additional charge. Non-eligible customers can try out the free trial and request Early Access to AI Generated Runbooks and PagerDuty Advance for Postmortems by completing and submitting this form. Early Access registrants may be contacted by a member of PagerDuty's product management team for feedback and input.