Please download the latest version of MelGeek Hive from our website: https://www.melgeek.com/pages/download

Firstly, you can check the guide: "How to Connect Bluetooth to Mojo68/84/Pixel."
If it's still unavailable, you can check as follows:
1. Upgrade the firmware of your keyboard to the latest version and try again.
2. Also, you can try to pair the keyboard with your mobile phone or iPad to check if it can be done.
If it works with your phone or iPad, the Bluetooth version of your computer may be low, or you are using an ASUS motherboard, which does not work well with our keyboard. In that case, please get a Bluetooth adapter with Bluetooth 5.0 or higher.
If it turns out that it cannot connect to any device, we will send you a new PCB.

Thanks for contacting us and for your support. We apologize for any inconvenience this may have caused.
Firstly, you can check the guide: "Steps for Mojo68 / Mojo84 / MojoPad 2.4G Pairing."
Please kindly check the following:
1. Please run MelGeek Hive with the USB Cable connected to the USB device, choosing the MG-Dongle (see the picture below for reference).

2. Reset the keyboard by pressing BT+0 until the indicator flashes red.
3. Click the "Repair" button on MelGeek Hive.

If the issue is still not fixed by the above steps,
Please send a screenshot of the setting page (as shown above) along with your order number.
Alternatively, please #open tickets on our Discord channel with your order number and a video showing the issue.

Please kindly check the following:
Insert the 2.4G USB dongle into your PC's host interface and run MelGeek Hive. Check if you can find MG-dongle.

If not, try different USB interfaces.
If the issue is still not fixed by the above steps,
Please send a screenshot of the setting page (as shown above) along with your order number.
Alternatively, please #open tickets on our Discord channel with your order number and a video showing the issue.

Here are more details from this article: Introducing MelGeek Hive - Your Ultimate Desktop Management Software

1. There are a few cases of Windows 10 reporting errors when installing MelGeek Hive. Please turn off your firewalls and retry installing the app.
2. MacOS may reject the installation process from unauthorized sources. Please allow applications from any source, and run the file as an administrator to complete the installation.

If your order doesn't ship out, we accept order cancellation or exchange for free, and the full amount can be refunded. We usually ship within 1-3 days. If your order has been successfully canceled, our customer service will notify you. If the order is canceled, you’ll be automatically refunded on your original payment method within 10 business days. But note that we cannot cancel the order if the product is already shipped out.

However, if the order ships out, we do not recommend returns and exchanges. If customers insist on returning and refunding, in the case of non-quality problems, and within 30 days, and the returning product is in good condition, we accept the return or exchange. Still, customers need to bear the special handling, shipping costs, and taxes (the same country doesn't have taxes) of returns or exchanges.

1. Please reach out to MelGeek customer support to initiate a return.
2. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
3. MelGeek support will share the corresponding return address (China warehouse or USA warehouse is available) in the form of an email, and the refund will be processed after our warehouse receives the product and confirms it.
4. For the refund to be processed in a timely manner, please be sure to send a return notification to MelGeek with the following information:
Name of the courier
Tracking number

All quality-related defects on items sold directly by MelGeek or MelGeek's authorized resellers are covered by an extensive warranty, starting from the date of purchase (Please note that our warranty is 1 year).
If there are quality issues or defective products within the warranty period, we will offer a refund, reissue, or other compensation measures. However, before we can confirm the issues, please provide the following information:
1. Please reach out to MelGeek customer support at service@melgeek.com.
2. State the reason for return and provide an invoice or screenshot to confirm the order number.
3. Provide a description of the problem.
4. If possible, include a clear photo or video.

During delivery, please make sure the package is in good condition (showing no signs of being opened) and confirm the contents before signing for the package.
For any issues, please contact us and follow our warranty process:
1. Provide your order number.
2. Please send us a clear picture of the outer packaging with all shipping labels visible and, if applicable, the item received.

Possible solutions for the problem are confirmed by MelGeek:
*If there is an item missing, we will resend the missing item/accessory for free within the warranty period.
*If we have shipped the wrong item, we will either refund you in full or dispatch an alternative item (if applicable and available). MelGeek will decide whether you need to return the wrong product or not.

Please remember it can take some time for your bank or credit card company to process and post the refund as well. You’ll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we approved your return or quality issue, please contact us at service@melgeek.com.

Yes, you can find more countries listed in the shipping policy here.