Everything you need to know before you go! Tickets bought from a Third-Party Seller are not the responsibility of Hard Rock Hotel & Casino Sioux City and must be addressed solely with the Third Party Seller.

• ACCESSIBLE SEATING

  Hard Rock Hotel and Casino Sioux City is committed to creating one-of-a-kind experiences for all our guests. To that end, we are pleased to offer the following accommodations at our outdoor entertainment venue.

  Wheelchair Access

  • A designated wheelchair/disabled guest access area is available on the east side of the venue.
  • For further information regarding ADA seating, please call the box office at 712.226.7659 or email [email protected]

• AGE RESTRICTIONS

  • Events in Anthem are 21 +, no exceptions.
  • Events in Battery Park are all ages, unless otherwise noted. Persons under the age of 16 must be accompanied by an adult at all times. Guests 16+ may be asked to present a valid ID as proof of age. If you are 21+, you must present a valid
  • photo ID to receive a wristband necessary for alcoholic purchases.
  • No strollers or similar items will be allowed in Battery Park.

• ARRIVAL + ADMISSION

  Ensuring the safety of our guests, artists and employees is always a top priority of Hard Rock Hotel & Casino Sioux City. Be advised that for all events held in Anthem and Battery Park, venue security will utilize a Walk-Through Metal Detector to scan all guests entering the venue. A secondary measure of bag searches and wanding will be conducted if warranted.

  Please refer to your ticket for doors open and show times. It is recommended guests arrive no less than 30 minutes before an event’s start time.

  ADMISSION

  • Overnight lines are not permitted.
  • Ticket holders may start lining up at 2 p.m. on the day of the show at the designated line outside Battery Park.
  • Guests are not permitted to “hold” a place in line for other guests who will arrive later.
  • Guests must follow venue policies, posted instructions, and directives from venue staff.
  • Hard Rock management reserves the right to amend or make additions to these policies at any time.
  • Ticket holders found in violation of property policies may be asked to surrender their tickets and leave the property.

• ALCOHOLIC BEVERAGES

  In accordance with Iowa and Federal law, persons must be twenty-one (21) or older to purchase alcohol. It is our policy to require all guests who appear to be thirty (30) or younger to present a valid form of ID for proof of age verification. The number of alcoholic beverages served may be limited to two drinks per person, per purchase. Management reserves the right to refuse service to those guests who appear to be intoxicated.

• ATMs

  There are 6 ATMs located inside the Hard Rock Casino Sioux City. One is located near the Valet window outside of the Rock Shop, two are located near the Rock Star Rewards Club, a fourth is located at the casino entrance connected to the parking garage, a fifth ATM is located inside of Fuel American Grill, and a sixth by the Sportsbook.

• BACKSTAGE PASSES/MEET AND GREETS

  Backstage passes may not be purchased. Meet and greets may be available through the artist website for certain shows.

• CAMERAS & RECORDING DEVICES

  Professional cameras (those with professional/detachable lenses and flash) are not permitted. Hard Rock Hotel & Casino Sioux City reserves the right to prohibit camera use that conflicts with the policy set by the event. This policy extends to: audio recorders, video recorders, and digital cameras with video capability.

• CANCELLED OR POSTPONED EVENTS

  • In the event it becomes necessary to cancel, postpone, or reschedule an event; information will be distributed via social media. Information will also be distributed via email to the database of persons who have purchased tickets for said event, if Hard Rock Hotel & Casino Sioux City has contact information.
  • If an event, that is the sole responsibility of Hard Rock Hotel & Casino Sioux City, is cancelled, refunds will be available in the Rock Shop. Credit card purchases will automatically be refunded by Hard Rock Hotel & Casino Sioux City; cash purchases must be refunded in person at the Rock Shop. If the event is rescheduled, tickets purchased will be honored for the new date or a refund may be requested.

• CLEAR BAG POLICY

  Each guest may carry one bag that is clear plastic, vinyl, or PVC no larger than 12″ by x 6″ x 12″. All bags will be searched and must adhere venue policy—only the following will be permitted:

  • clear plastic, vinyl, or PVC bags no larger than 12″ x 6″ x 12″.
  • one-gallon, clear plastic freezer bags

   

  Bags required out of medical necessity are permitted and subject to additional search. If you require medical equipment with you always, an exception will be granted after proper inspection.

  Security will be present at entrances to conduct screening of bags and medically necessary items.

• CONCESSIONS

  No outside food or drink will be allowed in the venue, including water bottles.

• DRESS CODE

  Guests in attendance are required to be fully dressed including shoes.

• DRIVING DIRECTIONS

  From I-29 Northbound
  Follow I-29 north to Exit 148, Wesley Parkway. Take a right onto Wesley Parkway and continue to 3rd or 5th Streets to the Hard Rock Hotel & Casino Sioux City. Parking is available on site, with additional street and ramp parking within walking distance.

  From I-29 Southbound
  Follow I-29 south to Exit 149 Wesley Parkway. Take a left onto Wesley Parkway and continue to 3rd or 5th Streets to Hard Rock Hotel & Casino Sioux City. Parking is available on site, with additional street and ramp parking within walking distance.

• DOOR TIMES

  • Anthem doors open 1 hour prior to the event, unless otherwise noted.
  • Doors open early for all Battery Park shows. Please refer to your ticket to find the doors open and show time.

• EMERGENCIES

  Hard Rock Hotel & Casino Sioux City is committed to providing a safe and enjoyable atmosphere for all guests. If there is an emergency, please contact the nearest Hard Rock Team Member. Security has staff trained in Basic First Aid, CPR, and AED use.

• FIRST AID

  If medical assistance is required, please see an usher or event security guard immediately.

• LOST AND FOUND*

  If you have lost an item during an event, please contact an Usher or Security Officer for assistance. If the event has concluded, please call (712) 226-7625 and ask for lost and found.

  *Hard Rock Hotel & Casino Sioux City is not responsible for lost or stolen items.

• LOST OR STOLEN TICKETS*

  If you purchased your ticket through Hard Rock Hotel & Casino Sioux City, please bring your photo I.D. and applicable purchase information to the Rock Shop to attempt to reprint your tickets. The person whose name is on the order must be the person to pick up the tickets! If your tickets were not purchased through Hard Rock Hotel & Casino Sioux City, Hard Rock Hotel & Casino Sioux City is not responsible for reprinting or replacing tickets.

  *There is no guarantee on the replacement of lost tickets.

• MERCHANDISE

  Merchandise stands will be located within the venue for any artist merchandise. Artist merchandise will not be sold in the Rock Shop.

• PARKING

  • Parking is available south of Hard Rock Hotel & Casino Sioux City with entrances off of 3rd Street.
  • Parking is available east of Hard Rock Hotel & Casino Sioux City with entrances off of 3rd Street and Douglas Street.
  • Parking is available in the parking ramp located at the corner of 5th and Pearl Street.
  • No parking available for Semi or RV vehicles.

• PERSONAL CHAIRS

  Lawn chairs, collapsible camping chairs or chairs of any kind are strictly prohibited inside Battery Park.

• PROHIBITED ITEMS

  The following items are strictly prohibited:

  • Animals other than those required out of medical necessity
  • Blankets
  • Chairs
  • Coolers
  • Drugs or drug paraphernalia
  • Firearms
  • Fireworks or other pyrotechnic devices
  • Frisbees
  • Glass Bottles
  • Illegal substances of any kind
  • In-line or roller skates, skateboards, scooters, bicycles
  • iPads/Tablets
  • Jewelry or clothing that could inflict harm
  • Laser Pointers
  • Mace/Pepper Spray
  • Musical Instruments
  • Outside Food or Beverage
  • Personal Chairs
  • Personal video cameras, Go-Pros, selfie sticks, drones, masks
  • Picnic Baskets
  • Professional audio, or video recording equipment – including detachable lenses, tripods, zooms or commercial-use rigs
  • Projectiles
  • Replicas of any type of weapon
  • Reusable/refillable water bottles
  • Selfie Sticks
  • Strollers
  • Stuffed animals or toys of any kind
  • Tobacco/vapes
  • Umbrellas
  • Unsealed liquids or gels of any kind
  • Beach Balls
  • Knives
  • Masks
  • Weapons

   

  This list of prohibited items is subject to change at the discretion of venue management.

• NO RE-ENTRY

  Upon exiting the venue, re-entry is not permitted at any gate.

• RESTROOMS

  • For Anthem events, restrooms can be found next to Fuel American Grill or next to the Yards Bar.
  • For Battery Park events, portable restrooms are located throughout the venue.

• SIGNS

  Signs are permitted as long as they are handheld, do not block the view of other guests, are in good taste (no obscene material), are event-related, and contain no advertising or commercial messages. Signs on poles or sticks, or those constructed of wood or metal objects, are not permitted.

• SMOKING

  There is absolutely no smoking in the venues; you may smoke in designated smoking areas.

• THIRD-PARTY TICKETS

  Hard Rock Casino Sioux City is NOT responsible for the authenticity of tickets obtained through any other source and will not honor counterfeit/invalid tickets.

• TICKET/BOX OFFICE

  Online ticket purchases are available through www.hardrockcasinosiouxcity.com and no other websites.

  • The Box Office can be found inside the Rock Shop, located at the 3rd Street entrance. The Rock Shop can be reached by calling (712) 226-7625.
  • For Battery Park events, tickets may also be purchased outside the venue entrance on the day of show after 4:00 pm (pending availability of tickets).
  • For Battery Park events, guests may present the original ticket, printed copy of an online purchased tickets, or online purchased tickets on mobile device. For mobile ticket entry, please ensure your screen brightness is turned up for quick entry.
  • Tickets bought from a Third Party Seller are not the responsibility of Hard Rock Hotel & Casino Sioux City and must be addressed solely with the Third Party Seller.

• TICKET REFUNDS/EXCHANGES

  There are no refunds or exchanges on tickets. All outdoor concerts are rain or shine. Customers may be able to upgrade tickets for events when possible; however, this is not a guaranteed policy and is done at the discretion of the Box Office Manager.

• VENUE ENTRANCE

  • For events in Anthem, persons 21+ may enter either casino entrance. Anthem is located in the north east corner of the building.
  • For events in Battery Park, guests will enter the venue outside at the corner of 4th and Water Streets.

• WILL CALL

  Will call is located at the Rock Shop, at the 3rd Street entrance.

  • For Battery Park events, tickets may be picked up outside the venue entrance on the day of show after 4:00 pm.

   

  In order to pick up your tickets:

  • A valid photo ID, matching the name on the account, is required. There will be no exceptions.
  • Tickets will be released only to the person whose name appears on the ticket envelope.