The world’s leading retailers trust Gremlin to ensure their systems are fast and resilient in the face of common reliability risks, service failures, and high-traffic events.
When ecommerce sites and point of sale systems slow down or go down, there is an immediate impact to customer experience and revenue. But with digital transformation driving more speed and complexity, it’s harder than ever to find and fix the reliability risks that impact the bottom line–before it’s too late.
With Gremlin, retailers can understand and improve reliability proactively–without waiting for costly incidents. Easily build, validate, and automate reliability based on industry best-practices, while accelerating software development and delivery.
Benefits of Gremlin’s Reliability Management Platform
Through continuous testing and validation of system performance, Gremlin helps retailers maintain operational availability and reduce time per transaction, meeting the demands of shoppers–both online and in-store.
By proactively simulating failures, measuring how systems respond, and tracking changes over time, Gremlin helps teams identify and remediate weaknesses in their ecommerce and point of sale systems, improving overall resilience and minimizing the risk of user-facing issues.
Reliability is a shared responsibility. By providing actionable insights into the root causes of system failures and performance issues, Gremlin enables SRE, DevOps, platform and developer teams to quickly resolve problems and improve overall efficiency.
With failure testing that can be standardized and automated, Gremlin enables teams to ship code and build in the cloud with the confidence they’ll be able to handle peak demand and unusual patterns. Gremlin ensures systems can accommodate changing demand and support future growth.
The cost of downtime for top US retailers
By ensuring retailers can withstand surging demand and issues with POS and ecommerce systems, Gremlin often pays for itself in mere seconds of avoided downtime.
Gremlin enables teams to proactively improve reliability at every stage of maturity.
Robust, customizable chaos tests to safely replicate any incident scenario.
Pre-built test suite to cover the most common reliability risks. Get started in minutes.
Standardized scoring tools to identify and prioritize risks, and build reliability programs.
How Gremlin's reliability score works
In order to make reliability improvements tangible, there needs to be a way to quantify and track the reliability of systems and services in a meaningful way. This "reliability score" should indicate at a glance how likely a service is to withstand real-world causes of failure without having to wait for an incident to happen first. Gremlin's Reliability Score feature allows you to do just that.
What is Reliability Management?
Measuring and improving the reliability of technical systems has always been challenging. As an industry, we've developed several practices to try and address reliability concerns, such as incident response, observability, and Chaos Engineering. This led SREs and service owners to measure reliability in a handful of ways:
Seven tests to measure and improve reliability: what matters and how it works
Learn how to take reliability from a "nice to have" to a standard operating practice within your organization. We'll show you seven easy tests you can use to start building resilient systems.