Terms of service

• Find the products you want on our website.
• Select the size and colours that you’d like.
• Once you’ve added all your items, go to the checkout option.
• Fill in your shipping and billing details.
• Double check everything to make sure it is correct.
• Press place order and make the payment. You will receive a confirmation email as soon as possible.

All the orders that are made on the Boldwill website are shipped from the Netherlands. We aim to pack the order the same day as it comes in, but this is not always possible. After you placed your order, your track & trace code will be sent in your confirmation mail (if applicable).

Boldwill can not be held accountable for delays that are beyond our control. We don’t always have control over things like natural disasters, so please bear with us.

All Boldwill products are shipped from The Netherlands and worldwide shipping is available. Estimated delivery times and the costs of shipping will be provided at the checkout.

Free shipping is applicable in the following instances:

• The Netherlands: orders above €75
• Belgium: orders above €75
• Germany: orders above €75
• Rest of the world: orders above €200
  

If you are located outside of the European Union (EU), it might be the case that you need to pay for import taxes. You are responsible for these costs and will be informed by the carrier if that is the case.

Return Policies
Picked the wrong size, color or you just would like to return a product for any other reason? No problem, you have 14 days after your order has arrived at your place to return it to us. To make this process as simple as possible, we have created a return portal.

Any product(s) can be exchanged within 14 days after your order has arrived at your address. If you would like to exchange a product, you can select that option in our return portal.

Please note that the product(s) you would like to return, have to be in the same condition as we have provided them to you. Otherwise we will not be able to accept the product(s). We will not be held responsible for lost or delayed packages. After we have received the goods and checked them, we will repay you the amount we owe you within 30 days. Unfortunately, we cannot refund any return costs, and these will be deducted from the repayment.

Price Changes
All prices of our products include 21% VAT and are shown in euros. Shipping costs are added afterwards and differ from location to location. Boldwill has the right to change the price of a product at any given time without a warning.

Privacy
If you leave your information with us in good faith, we won’t use it for evil. If you are subscribed to our newsletter, that’s what your email is used for: giving you news. We might need some additional information like your address if you would like to order, otherwise your package might end up on a random street. But we try to minimize the information that we need from you. Our full privacy policy can be read here.

Availability
In the highly unlikely instance that a product that we have on our product page happens to be out of stock, and the system says it’s not, we’ll let you know and either look with you for other products, or give you your money back. If you would like to know when the product will be restocked, leave us your email on the product page.

Payment Options
We accept the following payment options: iDeal, Klarna, SOFORT banking, Bancontact, PayPal, Shop Pay, Apple Pay, Google Pay and credit cards from American Express, MasterCard, Maestro and Visa.

Boldwill, a brand of Iron Roots
Lulofsstraat 55
2521 AL, The Hague
The Netherlands

Chamber of Commerce Number: 66092590
VAT Number: NL856392492B01

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