Children’s Hospital of Philadelphia complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Children’s Hospital of Philadelphia does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

Children’s Hospital of Philadelphia:

• Provides reasonable modifications and free aids and services to help people with disabilities to communicate effectively with us, such as:  
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

If you need these services, call 800-879-2467.

If you believe that Children’s Hospital of Philadelphia has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, or any other protected classification, you can contact the Section 1557 Coordinator or file a grievance with: 

The Family Relations Office
3401 Civic Center Blvd.
Philadelphia, PA 19104 
Phone: 267-426-6983
Email: familyrelations@chop.edu

You can file a grievance in person or by mail, or email. 

If you need help filing a grievance, Family Relations is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue
SW Room 509F, HHH Building
Washington, D.C. 20201
Phone: 800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html.