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Exploring best practices for card interactions through a three-method triangulation

Published: 06 September 2016 Publication History

Abstract

We describe a series of studies using three methods to understand usage of a cards-based mobile queryless search experience. An existing product was chosen as stimuli to allow for quick execution to learn from participants who have had experience over an extended period of time, as opposed to only studying first time use. Findings from these studies provide implications that can be used to inform products aimed at satisfying user needs for personal information while on the go. Focus is placed on the ability for queryless search results to display actionable information as well as provide direct actions without additional clicks.

References

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Karen Church and Barry Smyth. 2009. Understanding the intent behind mobile information needs. In Proceedings of the 14th international conference on Intelligent user interfaces (IUI '09). ACM, New York, NY, USA, 247--256. http://doi.acm.org/10.1145/1502650.1502686
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Tomi Heimonen. 2009. Information needs and practices of active mobile Internet users. In Proceedings of the 6th International Conference on Mobile Technology, Application & Systems (Mobility '09). ACM, New York, NY, USA, Article 50, 8 pages. http://doi.acm.org/10.1145/1710035.1710085
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Weize Kong, Rui Li, Jie Luo, Aston Zhang, Yi Chang, and James Allan. 2015. Predicting Search Intent Based on Pre-Search Context. In Proceedings of the 38th International ACM SIGIR Conference on Research and Development in Information Retrieval (SIGIR '15). ACM, New York, NY, USA, 503--512. http://doi.acm.org/10.1145/2766462.2767757
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Reiner Kraft, Farzin Maghoul, and Chi Chao Chang. 2005. Y!Q: contextual search at the point of inspiration. In Proceedings of the 14th ACM international conference on Information and knowledge management (CIKM '05). ACM, New York, NY, USA, 816--823. http://doi.acm.org/10.1145/1099554.1099746
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Ian Li. Beyond Reflecting on Personal Data: Predictive Personal Informatics. In CHI 2015 Workshop on Beyond Personal Informatics: Designing for Experiences with Data.
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Daniel J. Liebling, Paul N. Bennett, and Ryen W. White. 2012. Anticipatory search: using context to initiate search. In Proceedings of the 35th international ACM SIGIR conference on Research and development in information retrieval (SIGIR '12). ACM, New York, NY, USA, 1035--1036. http://doi.acm.org/10.1145/2348283.2348456
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    cover image ACM Conferences
    MobileHCI '16: Proceedings of the 18th International Conference on Human-Computer Interaction with Mobile Devices and Services Adjunct
    September 2016
    664 pages
    ISBN:9781450344135
    DOI:10.1145/2957265
    Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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    New York, NY, United States

    Publication History

    Published: 06 September 2016

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    Author Tags

    1. Google now
    2. anticipatory search
    3. cards
    4. crowdsourcing
    5. design
    6. diary studies
    7. experimentation
    8. human factors
    9. mixed-methods
    10. triangulation

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