If your organization has existing phone numbers with another service provider, you can port (or move) those numbers to Google Voice.
Before you begin
- Make sure you read Number porting requirements for Google Voice.
- For US billing with Google Voice Premier, Voice restricts phone number usage in Canada depending on whether a customer has a Canadian or non-Canadian subscription. For more information, go to Canada in the Service provider fields below.
- If you’re porting a number from the EU and your service provider is from a reseller and you don’t see your carrier, use the underlying provider of the reseller. If you don’t know who the underlying provider is, contact your reseller.
- If you don’t see your service provider or the underlying service provider, you cannot port your number to Voice.
- You can only port numbers into an active Voice account.
- Inbound number porting might not be available in all of the locations where Voice is offered.
Port numbers to Voice for Google Workspace
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Step 1: Create a port order-
Sign in to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
-
In the Admin console, go to Menu
Apps
Google Workspace
- Click Number porting.
- At the top of the Number porting page, click Create port order.
- For Port name, enter a name to identify your port order.
- Next to Country of service, click the Down arrow
and select your country or region.
- Click Continue.
- Under Identify your primary contact, enter the name and phone number of the person to contact about this port order.
- Under Enter port details, fill in the request form using a recent billing statement from your current service provider. The fields vary based on the country or region. Refer to the service provider fields below.
Note: The VAT field, applicable to porting in some European countries, accepts all numerals but only some alphabetic characters. If the porting UI shows an error for a VAT that is alphanumeric, retry by removing any alphabets and symbols. - Check the I authorize Google Voice box
click Continue.
click Continue.- In the List numbers section, enter the numbers you want to port.
- Landline or VoIP—Enter up to 1000 phone numbers (50 in Canada), separated by commas. For a number range, enter a starting and ending number separated by a hyphen. Include the country code for each number. For example, the country code for the U.S. is 1.
- Wireless—Verify the number you're porting. You can port only one wireless number per order. Wireless number porting is only available in the U.S. and Canada.
- In the Activation date field, click to open the calendar and choose when to activate the number.
Note: Some countries or regions might not be able to choose an activation date.
When you choose an activation date:- The earliest date the port can finish is the default date, and it varies by country or region. Refer to the service provider fields below.
- The activation date cannot be more than 60 days after the date you make the order or on weekends or local holidays.
- Port orders should finish by the end of the scheduled activation date or the following business day.
- Click Continue.
- Review the information that appears.
- Click Expand
to review the phone numbers.
- If you need to make changes, click Edit
.
- If your country or region requires authorization, you get a notification to submit required documentation. To get a copy of the authorization template, click Download or wait until you finish the port order. You’ll complete and submit the authorization later in the setup.
- Click Expand
- Click Continue.
- Click Create Port Order.
Click Expand to review the phone numbers.
If you need to make changes, click Edit .
To review the status of your port order, go to the Number porting page. If there are problems with the order, the primary contact for the port order gets an email as well.
You can check the progress of your port order. At the top, click Tasks View details.
You can cancel a port order by following these steps:
- On the Number porting page, click your port order.
- On the bottom-left, click Cancel port.
The port will be listed as canceled. Go to step 1 of this guide to restart your order. Numbers ported into Canada will show as cancel pending until the port is canceled.
Important: If your country or region requires a letter of authorization, make sure to upload it within 7 days of creating the port order before the order expires.
- On the Number porting page, click your port order.
- Next to Required documentation, click Expand
- Print, complete, and sign a copy of the letter of authorization.
- Click Upload Signed Document
When you select an open order on the Number porting page, you see the order status. If there are any errors, you see an error message and are automatically contacted by email 24 to 48 business hours from the time of the error update. If you don’t get an email, contact Google Workspace support. For a list of common porting errors and how to resolve them, read Fix errors porting numbers to Voice.
When porting is complete, you’ll no longer have service with your previous provider. To activate the ported phone numbers, you need to assign the numbers in Voice to resume service.
Choose an option:
- To assign pending numbers to users, go to Assign Voice numbers to users.
- To assign numbers to auto attendants, go to Set up an automated attendant.
- To assign numbers to ring groups, go to Set up ring groups.
You can assign your numbers to users, automated attendants, and ring groups while your port order is processing.
If you assign a block of German, Italian, or Swiss numbers, they must all use the same service address.
Service provider fields
The information to enter about your current service depends on the country or region.
Belgium
Minimum time to port numbers is 13 business days.
Note: A maximum of one area code is allowed in a single port order.
| Field | Description |
|---|---|
| Primary contact | Primary contact in your organization for all porting-related questions |
| Contact telephone | Phone number of the primary contact |
| Service street number | Street number of your organization's service address used in the current service provider's billing statements |
| Service address extension | Address extension of your organization's service address used in the current service provider's billing statements |
| Postal code, City | Postal code and city of your organization's service address from the current service provider's billing statements |
| Company name | Your organization's name used for billing by the current service provider |
| Value added tax ID | Your organization's value added tax identification number used for billing by the current service provider |
| Current service provider | Provider you're porting the numbers from |
| Billing telephone | The main phone number on the service provider account you're porting from |
Canada
Minimum time to port numbers is 4 business days.
Note: If you are a Premier Voice user in North America, and you are porting in Canadian numbers, and their billing location is in the United States, the porting address must match the area code of the number being ported. If not, you cannot assign the ported number to a Canadian user.
Customers with Canadian subscriptions can use their Canadian numbers anywhere in Canada.
Customers with non-Canadian subscriptions can only use Canadian numbers in their respective provinces.
| Field | Description |
|---|---|
| Primary contact | Primary contact in your organization for all porting-related questions |
| Contact telephone | Phone number of the primary contact |
| Service street number | Street number of your organization's service address used in the current service provider's billing statements |
| Service street name | Street name of your organization's service address used in the current service provider's billing statements |
| Address line 2 (optional) | Suite, apartment, or other portion of your organization's service address used in the current service provider's billing statements |
| City, Province, Postal code | City, Province, and Postal code of your organization's service address from the current service provider's billing statements |
| Company name | Your organization's name used for billing by the current service provider |
| Billing telephone | The main phone number on the service provider account you're porting from |
| Account number | The account number with your current service provider |
| Reseller name (optional) | If the current carrier is a reseller, enter the company name from your billing invoice. |
Denmark
Minimum time to port numbers is 13 business days.
Note: A maximum of one area code is allowed in a single port order.
| Field | Description |
|---|---|
| Service street name | Street name of your organization's service address used in the current service provider's billing statements |
| Service street number | Street number of your organization's service address used in the current service provider's billing statements |
| Service premises name | Premises name of your organization's service address used in the current service provider's billing statements |
| Postal code, City | Postal code and city of your organization's service address from the current service provider's billing statements |
| Company name | Your organization's name used for billing by the current service provider |
| Organization number | Your organization number used for billing by the current service provider |
| Current service provider | The provider you're porting the numbers from |
| Billing telephone | The main phone number on the service provider account you're porting from |
| Primary contact | Primary contact in your organization for all porting-related questions |
| Contact telephone | Phone number of the primary contact |
France
Minimum time to port numbers is 18 business days.
| Field | Description |
|---|---|
| Service street number | Street number of your organization's service address used in the current service provider's billing statements |
| Service street type | Street type of your organization’s service address used in the current service provider’s billing statements |
| Street name | Street name of your organization's service address used in the current service provider's billing statements |
| Postal code, City | Postal code and city of your organization's service address from the current service provider's billing statements |
| Company name | Your organization's name used for billing by the current service provider |
| SIRET code | The SIRET code of your organization used in the current service provider's billing statements |
| Current service provider | Provider you're porting the numbers from |
| Billing telephone | The main phone number on the service provider account you're porting from |
| Primary contact | Primary contact in your organization for all porting-related questions |
| Contact telephone | Phone number of the primary contact |
Germany
Notes:
- A maximum of one area code is allowed in a single port order.
- Porting business numbers to Voice in Germany has specific requirements for the Letter of Authorization (LOA). You're required to stamp the LOA with an official company stamp, or attach a signed official company letterhead when you upload the LOA for review.
- When listing the numbers to be ported, do not include switchboard or extension numbers. These numbers will be associated with the main numbers and can be added to the number inventory once the port has completed by contacting Support.
- When porting a range of numbers, the numbers must be in blocks of 10 and end with the digit 9, for example, 0–9, 10–49, 00–99, and so on.
| Field | Description |
|---|---|
| Primary contact | Primary contact in your organization for all porting-related questions |
| Contact telephone | Phone number of the primary contact |
| Service street name | Street name of your organization's service address used in the current service provider's billing statements |
| Service street number | Street number of your organization's service address used in the current service provider's billing statements |
| Service premises name | Premises name of your organization's service address used in the current service provider's billing statements |
| Postal code, Municipality, City | Postal code, municipality, and city of your organization's service address from the current service provider's billing statements |
| Company name | Your organization's name used for billing by the current service provider |
| Current service provider | The provider you're porting the numbers from and their carrier code |
| Billing telephone | The main phone number on the service provider account you're porting from |
Ireland
| Field | Description |
|---|---|
| Service street number | Street number of your organization's service address used in the current service provider's billing statements |
| Service street name | Street name of your organization's service address used in the current service provider's billing statements |
| Service premises name | Premises name of your organization's service address used in the current service provider's billing statements |
| Service floor suite | Floor suite of your organization's service address used in the current service provider's billing statements |
| Service sub locality | Sub locality of your organization's service address used in the current service provider's billing statements |
| Postal code, City | Postal code and city of your organization's service address from the current service provider's billing statements |
| Company name | Your organization's name used for billing by the current service provider |
| Current service provider | Provider you're porting the numbers from |
| Billing telephone | The main phone number on the service provider account you're porting from |
| Primary contact | Primary contact in your organization for all porting-related questions |
| Contact telephone | Phone number of the primary contact |
Italy
Minimum time to port numbers is 20 business days.
| Field | Description |
|---|---|
| Service street type | Street type of your organization’s service address used in the current service provider’s billing statements |
| Service street name | Street name of your organization's service address used in the current service provider's billing statements |
| Service street number | Street number of your organization's service address used in the current service provider's billing statements |
| Service premises name | Premises name of your organization's service address used in the current service provider's billing statements |
| Service sub locality | Sub locality of your organization's service address used in the current service provider's billing statements |
| Postal code, City, Province | Postal code, city and province of your organization's service address from the current service provider's billing statements |
| Company name | Your organization's name used for billing by the current service provider |
| Value added tax ID | Your organization's value added tax identification number used for billing by the current service provider |
| Secret code | The Secret code of your organization used in the current service provider's billing statements |
| Current service provider | Provider you're porting the numbers from |
| Billing telephone | The main phone number on the service provider account you're porting from |
Netherlands
Minimum time to port numbers is 10 business days.
| Field | Description |
|---|---|
| Service street name | Street name of your organization's service address used in the current service provider's billing statements |
| Service street number | Street number of your organization's service address used in the current service provider's billing statements |
| Service address extension | Address extension of your organization's service address used in the current service provider's billing statements |
| Postal code, City | Postal code and city of your organization's service address from the current service provider's billing statements |
| Company name | Your organization's name used for billing by the current service provider |
| Value added tax ID | Your organization's value added tax identification number used for billing by the current service provider |
| Primary contact | Primary contact in your organization for all porting-related questions |
| Contact telephone | Phone number of the primary contact |
Portugal
Minimum time to port numbers is 15 business days.
| Field | Description |
|---|---|
| Service street name | Street name of your organization's service address used in the current service provider's billing statements |
| Service street number | Street number of your organization's service address used in the current service provider's billing statements |
| Service premises name |
Premises name of your organization's service address used in the current service provider's billing statements |
| Service floor suite | Floor suite of your organization's service address used in the current service provider's billing statements |
| Service sub locality | Sub locality of your organization's service address used in the current service provider's billing statements |
| Company name | Your organization's name used for billing by the current service provider |
| Financial Tax Identification Number | Your organization's tax identification number used for billing by the current service provider |
| Access Code | Your organization's access code used by the current service provider |
| Current service provider | Provider you're porting the numbers from |
| Billing telephone | The main phone number on the service provider account you're porting from |
| Primary contact | Primary contact in your organization for all porting-related questions |
| Contact telephone | Phone number of the primary contact |
Spain
Minimum time to port numbers is 13 business days.
| Field | Description |
|---|---|
| Service street type | Street type of your organization’s service address used in the current service provider’s billing statements |
| Service street name | Street name of your organization's service address used in the current service provider's billing statements |
| Service street number | Street number of your organization's service address used in the current service provider's billing statements |
| Postal code, City, Province |
Postal code, city and province of your organization's service address from the current service provider's billing statements |
| Company name | Your organization's name used for billing by the current service provider |
| Tax ID | Your organization's tax identification number used for billing by the current service provider |
| Current service provider | Provider you're porting the numbers from |
| Billing telephone | The main phone number on the service provider account you're porting from |
| Primary contact | Primary contact in your organization for all porting-related questions |
| Contact telephone | Phone number of the primary contact |
Sweden
Minimum time to port numbers is 20 business days.
(Numbers available for Stockholm, Malmö, and Göteborg)
| Field | Description |
|---|---|
| Service street name | Street name of your organization's service address used in the current service provider's billing statements |
| Service street number | Street number of your organization's service address used in the current service provider's billing statements |
| Postal code, City | Postal code and city of your organization's service address from the current service provider's billing statements |
| Company name | Organization's name used for billing by the current service provider |
| Organization number | Your organization number used for billing by the current service provider |
| Current service provider | Provider you're porting the numbers from |
| Billing telephone | The main phone number on the service provider account you're porting from |
| Primary contact | Primary contact in your organization for all porting-related questions |
| Contact telephone | Phone number of the primary contact |
Switzerland
Minimum time to port numbers is 15 business days.
Note: A maximum of one area code is allowed in a single port order.
| Field | Description |
|---|---|
| Service street name | Street name of your organization's service address used in the current service provider's billing statements |
| Street number | Street number or premises name of your organization's service address used in the current service provider's billing statements |
| Postal code, Municipality, City | Postal code, municipality, and city of your organization's service address from the current service provider's billing statements |
| Company name | Organization's name used for billing by the current service provider |
| Value Added Tax Identification Number | Your organization's value added tax identification number used for billing by the current service provider |
| Current service provider | Provider you're porting the numbers from |
| Billing telephone | The main phone number on the service provider account you're porting from |
| Primary contact | Primary contact in your organization for all porting-related questions |
| Contact telephone | Phone number of the primary contact |
United Kingdom
Minimum time to port numbers is 17 business days.
| Field | Description |
|---|---|
| Service street number | Street number of your organization's service address used in the current service provider's billing statements |
| Service premises name | Premises name of your organization's service address used in the current service provider's billing statements |
| City, Postcode | City and postal code of your organization's service address from the current service provider's billing statements |
| Company name | Organization's name used for billing by the current service provider |
| Current service provider | Provider you're porting the numbers from |
| Billing telephone | The main phone number on the service provider account you're porting from |
| Primary contact | Primary contact in your organization for all porting-related questions |
| Contact telephone | Phone number of the primary contact |
United States
Minimum time to port numbers is 10 business days.
| Field | Description |
|---|---|
| Service street number | Street number of your organization's service address used in the current service provider's billing statements |
| Service street name | Street name of your organization's service address used in the current service provider's billing statements |
| Service address 2 | Suite, apartment, or other portion of your organization's service address used in the current service provider's billing statements |
| City, State, Zip code | City, state, and zip code of your organization's service address from the current service provider's billing statements |
| Company name | Your organization's name used for billing by the current service provider |
| Billing telephone | The main phone number on the service provider account you're porting from |
| Current service provider | Name of the current service provider you're porting the numbers from |
| Account number | Your account number with the current service provider |
| PIN number | PIN or password to unlock your account with the current service provider |
| Primary contact | Primary contact in your organization for all porting-related questions |
| Contact telephone | Phone number of the primary contact |