An hour in the life: Towards requirements for modelling multiple task work
PJ Wild, P Johnson, H Johnson - CHI'03 Extended Abstracts on Human …, 2003 - dl.acm.org
PJ Wild, P Johnson, H Johnson
CHI'03 Extended Abstracts on Human Factors in Computing Systems, 2003•dl.acm.orgIt is accepted that changes in technology, work practices and the general socio-economic
environment affect the way we plan and perform tasks. Support, opportunity and pressure for
people to'multitask'has increased. We cannot assume that because an IT is designed well
for a single-user single-task perspective, that it will effectively support multitasking. Some
work has been undertaken into understanding these phenomena in a HCI context, but with
little permeation into mainstream HCI methods. This paper provides an interim report into …
environment affect the way we plan and perform tasks. Support, opportunity and pressure for
people to'multitask'has increased. We cannot assume that because an IT is designed well
for a single-user single-task perspective, that it will effectively support multitasking. Some
work has been undertaken into understanding these phenomena in a HCI context, but with
little permeation into mainstream HCI methods. This paper provides an interim report into …
It is accepted that changes in technology, work practices and the general socio-economic environment affect the way we plan and perform tasks. Support, opportunity and pressure for people to 'multitask' has increased. We cannot assume that because an IT is designed well for a single-user single-task perspective, that it will effectively support multitasking. Some work has been undertaken into understanding these phenomena in a HCI context, but with little permeation into mainstream HCI methods. This paper provides an interim report into work into multiple task phenomena within the Task Knowledge Structures task analysis approach.