Pulse: Mining customer opinions from free text
M Gamon, A Aue, S Corston-Oliver… - Advances in Intelligent …, 2005 - Springer
Advances in Intelligent Data Analysis VI: 6th International Symposium on …, 2005•Springer
We present a prototype system, code-named Pulse, for mining topics and sentiment
orientation jointly from free text customer feedback. We describe the application of the
prototype system to a database of car reviews. Pulse enables the exploration of large
quantities of customer free text. The user can examine customer opinion “at a glance” or
explore the data at a finer level of detail. We describe a simple but effective technique for
clustering sentences, the application of a bootstrapping approach to sentiment classification …
orientation jointly from free text customer feedback. We describe the application of the
prototype system to a database of car reviews. Pulse enables the exploration of large
quantities of customer free text. The user can examine customer opinion “at a glance” or
explore the data at a finer level of detail. We describe a simple but effective technique for
clustering sentences, the application of a bootstrapping approach to sentiment classification …
Abstract
We present a prototype system, code-named Pulse, for mining topics and sentiment orientation jointly from free text customer feedback. We describe the application of the prototype system to a database of car reviews. Pulse enables the exploration of large quantities of customer free text. The user can examine customer opinion “at a glance” or explore the data at a finer level of detail. We describe a simple but effective technique for clustering sentences, the application of a bootstrapping approach to sentiment classification, and a novel user-interface.
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