How does anthropomorphism improve human-AI interaction satisfaction: a dual-path model

Y Xie, K Zhu, P Zhou, C Liang - Computers in Human Behavior, 2023 - Elsevier
With the development of artificial intelligence technology, the application of anthropomorphism
has been established as a good design principle. However, the effectiveness of …

Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service

Y Xie, C Liang, P Zhou, L Jiang - Journal of Retailing and Consumer …, 2024 - Elsevier
As chatbots gain widespread adoption in online customer service, optimizing their inherent
value and enhancing customer satisfaction emerges as an indispensable concern …

How transformational leadership and clan culture influence nursing staff's willingness to stay

Y Xie, D Gu, C Liang, S Zhao… - Journal of nursing …, 2020 - Wiley Online Library
Yuguang Xie is a postgraduate student in the School of Management, Hefei University of
Technology. Her research focuses on the behaviour of nursing staff in the aged care industry …

What advantages of blockchain affect its adoption in the elderly care industry? A study based on the technology–organisation–environment framework

L Lu, C Liang, D Gu, Y Ma, Y Xie, S Zhao - Technology in Society, 2021 - Elsevier
Blockchain technology is considered a logical solution to the problems of security, privacy
and trust in the collection, storage and sharing of data related to the elderly in the elderly care …

Understanding continued use intention of AI assistants

Y Xie, S Zhao, P Zhou, C Liang - Journal of Computer Information …, 2023 - Taylor & Francis
In recent years, smart home assistants have been used by a large number of people due to
their simple, hands-free, voice-based operation. To ensure the long-term success and …

When should chatbots express humor? Exploring different influence mechanisms of humor on service satisfaction

Y Xie, C Liang, P Zhou, J Zhu - Computers in Human Behavior, 2024 - Elsevier
As artificial intelligence technologies evolve, a discernible trend is emerging wherein
chatbots are imbued with the capability to articulate emotions within online customer service. …

Two-stage cooperative intelligent home energy management system for optimal scheduling

…, Y Xu, T Jing, Z Yi, X Wang, Y Xie… - IEEE Transactions …, 2022 - ieeexplore.ieee.org
Intelligent home energy management system (IHEMS) manages various home appliances
depending on user preferences in order to save energy cost and assure user satisfaction. To …

How to increase consumers' continued use intention of artificial intelligence voice assistants? The role of anthropomorphic features

P Zhou, Y Xie, C Liang - Electronic Markets, 2023 - Springer
Artificial intelligence (AI) voice assistants possess significant market potential and offer diverse
services through voice interaction. However, the influence of anthropomorphic features …

[PDF][PDF] The offline software for the BESIII experiment

…, J Qiu, D Wang, L Wang, S Wen, L Wu, Y Xie… - Proceeding of …, 2006 - indico.cern.ch
The BESIII is a general-purpose experiment for studying electron-positron collisions at BEPCII,
which is currently under construction at IHEP, Beijing. The BESIII offline software system …

Factors influencing college students' mental health promotion: the mediating effect of online mental health information seeking

W Chen, Q Zheng, C Liang, Y Xie, D Gu - International journal of …, 2020 - mdpi.com
For college students, mental health is an important factor in ensuring their ability to study and
have a normal life. This research focuses on factors affecting the mental health of college …