The restaurant technology market is rapidly evolving and is transforming the restaurant
business as a significant sector of tourism and hospitality. Enabled by artificial intelligence (AI), …

While customer data has been collected in enterprise systems since decades, the emerging
consumer technologies create new sources of data. Although the need to co-create services …

Service providers nowadays face a complex situation, which is characterized by highly-demanding
customers on the one and a plethora of potentially relevant data on the other hand. …

Stimulated by an ongoing digital transformation, companies obtain a new source for digital
service innovation: The use of personal data has the potential to build deeper customer …

The purpose of this paper is the development of a customer-centered understanding of
smart services by utilizing customer-dominant logic as a theoretical view. It extends current …

3. Personal Data Management and Smart Service Innovation 3.1 A Customer-Dominant
Perspective 3.2 Action Fields of Personal Data Management

The purpose of this paper is the development of a customer-centered understanding of
smart services by utilizing customer-dominant logic as a theoretical view. It extends current …

… The fourth article, co-authored by Katharina Blöcher and Rainer Alt, is “AI and robotics in
the European restaurant sector: assessing potentials for process innovation in a high-contact …

… The author acknowledges the support of Chris Leiter in the preparation as well as the
valuable feedback of Katharina Blöcher and three anonymous reviewers to a preliminary version …

As telecommunications technology progresses, telehealth frameworks are becoming more
widely adopted in the context of long-term care (LTC) for older adults, both in care facilities …