This study examines whether feelings of relatedness constitute a substantial means by which
learning communities (cohorts) improve learning outcomes in higher education. It applies …

The exponential growth of federal Websites is outpacing federal information management
policy guidelines. Federal Websites are potentially rich information resources, and the Web …

Colleges and universities are increasingly being called upon to demonstrate that they are
indeed educating students and to justify the increasing tuition fees they charge (Education …

Over the last three years numerous top-down driven policy initiatives have been developed
in response to continuing problems identified with federal information technology (IT) …

Despite congressional initiatives and the Clinton administration's increased attention to
information technology (IT) management policy, as part of its reinventing government and …

Although information systems are an integral part of every modern organization, IS faculty
often struggle to show MBA students the value of the core IS course in the MBA curriculum. …

Given societies' massive investment in information technology and the potentially catastrophic
consequences of IT failures, it is becoming increasingly critical to understand how IT …

Appropriate vendor response to service failures (ie, service recovery) may provide a means
to strengthen their customer relationships. Service recovery is a well-investigated concept in …

While accepting the importance of expanding the definition of universal service in the
information age, this article forwards the argument that regulatory and rhetorical emphasis on …

This report is the result of the statutory mandate by the National Commission on Libraries
and Information Science (NCLIS) to promote activities to extend the nation's library and …