ConnectWise Control Review

PROS: We get to record all of our sessions. We're slowly creating an internal training library for our staff according to the training/support sessions. This time around, our clients can swiftly and easily connect using any smart device, desktop PC/laptop (Linux and Windows), and Mac.

CONS: The admin area could use a fresh, modern UI upgrade. It doesn't seem to be intuitive in doing things. For instance, it's hard to add in a new user. It also appears as if the admin area is the only place that I'm facing problems within ConnectWise Control.

PROS: We get to record all of our sessions. We're slowly creating an internal training library for our staff according to the training/support sessions. This time around, our clients can swiftly and easily connect using any smart device, desktop PC/laptop (Linux and Windows), and Mac.

CONS: The admin area could use a fresh, modern UI upgrade. It doesn't seem to be intuitive in doing things. For instance, it's hard to add in a new user. It also appears as if the admin area is the only place that I'm facing problems within ConnectWise Control.

PROS: Deploying it is super easy. It comes with a lot of good features such as the reboot-and-connect-to-safe-mode, shared toolbox, drag-and-drop file transfers, and screen recording. It's nice having these useful features since they're something that's being frequently used.

CONS: Making and effectively managing groups of clients could use further streamlining. It would've been nice if we were able to connect this directly to our ConnectWise firms then allowing accessibility from ConnectWise Manage. I want to be given the ability to link to our ConnectWise Automate clients too.

PROS: You'll have everything you want in this robust remote connection tool along with the other stuff that techies like. For instance, being able to control unattended PCs remotely and among other things. I can also host sessions with customers while keeping it within the HIPAA guidelines.

CONS: Sometimes, the UI would get confusing. But after doing a bit of investigating and sorting things out, it may appear as if things are running smoothly. For newbies, this is one adjustment they need to make. It'll take a bit of time to get used to things.

PROS: I'm selling to accounts, not people. Having the ability to categorize something as an account and then sub-categorizing it makes a whole lot of difference. I can include notes for every client as I proceed to make changes or get working on their system. That way, I can gain complete access to data in a single location.

CONS: I was hoping their pricing can be a bit lower. But the benefits they're offering far outweighs the cost. I find their sub-menus to be a pain in the butt. I can't even remember how long it took me to add another user to the account. It drove me insane!

PROS: For the exact same price as that of a single user of Log-Me-In, we're able to include three users to offer support to employees and acquire as much logins as needed. Customized login pages that are specifically made for our company has made things simple for our employees to access any of our official pages.

CONS: Gaining access to the UAC can be a bit puzzling. LogMeInRescue would try to ask for admin credentials upon connectivity. I wish I get access to this using my Chromebook. For now, the Windows-based access suits me just fine. More documentation and clarification would be great for doing commands and scripts.

PROS: Deploying it is super easy. It comes with a lot of good features such as the reboot-and-connect-to-safe-mode, shared toolbox, drag-and-drop file transfers, and screen recording. It's nice having these useful features since they're something that's being frequently used.

CONS: Making and effectively managing groups of clients could use further streamlining. It would've been nice if we were able to connect this directly to our ConnectWise firms then allowing accessibility from ConnectWise Manage. I want to be given the ability to link to our ConnectWise Automate clients too.

PROS: I'm selling to accounts, not people. Having the ability to categorize something as an account and then sub-categorizing it makes a whole lot of difference. I can include notes for every client as I proceed to make changes or get working on their system. That way, I can gain complete access to data in a single location.

CONS: I was hoping their pricing can be a bit lower. But the benefits they're offering far outweighs the cost. I find their sub-menus to be a pain in the butt. I can't even remember how long it took me to add another user to the account. It drove me insane!

PROS: Personally, it's the cheapest and one highly powerful remote assistant that I've ever seen in today's market. It makes room for a limitless hosts for systems left unattended. It's super quick and a very simple app for clients to operate. There's no need to worry about installing anything.

CONS: The customization doesn't appear to be as intuitive. You only get to name the company around the same time the client creates the file. You should normally come up with a filter group from the drop-down menu as opposed to trying to recall how to spell it right and then typing it manually.

PROS: After making comparisons to the plethora of options for remotely supporting our 100+ endpoints and setting up one off support sessions when required, we discovered ConnectWise Control. We gave TeamViewer, LogMeI, and GoToAssist a go but none of them fared well to the tool's customizations, user-friendliness, and functionality.

CONS: I'm very much sure there's nothing bad I can write. I absolutely can't find anything bad with this tool. It has just about everything we would ever want in a system. The fact that it has a ton of features is something that I can't get enough of.

PROS: ConnectWise Control is something you can depend on. It's user-friendy and very intuitive. The number of features available are just about right. Not too many, not too little. Each feature is rock solid. One great feature that we've been using frequently is the Shared Toolbox.

CONS: We've been utilizing more than a dozen techs just to use ConnectWise Control the entire day. So far, I haven't heard any complaints or whatsoever. But once every other while, there are problems related to more than one display with varying resolutions. At times, the system won't clearly show when a session that has been connected has sent out a message.

PROS: You'll have everything you want in this robust remote connection tool along with the other stuff that techies like. For instance, being able to control unattended PCs remotely and among other things. I can also host sessions with customers while keeping it within the HIPAA guidelines.

CONS: Sometimes, the UI would get confusing. But after doing a bit of investigating and sorting things out, it may appear as if things are running smoothly. For newbies, this is one adjustment they need to make. It'll take a bit of time to get used to things.

PROS: It's super simple to utilize and it benefits customers greatly. Setting it up has never been this simple. Due to its setup, I can basically use it just about anywhere. I get to move files from my desktop PC to another remote PC with ease. I can reboot and auto-reconnect.

CONS: So far, I have nothing negative to say with this app. But there have been instances where a customer would have trouble going through the setup process. Sometimes a customer would wind up downloading the same exe twice and then getting confused in the process. They tend to forget that it'll take some time for the .exe to be downloaded.

PROS: After making comparisons to the plethora of options for remotely supporting our 100+ endpoints and setting up one off support sessions when required, we discovered ConnectWise Control. We gave TeamViewer, LogMeI, and GoToAssist a go but none of them fared well to the tool's customizations, user-friendliness, and functionality.

CONS: I'm very much sure there's nothing bad I can write. I absolutely can't find anything bad with this tool. It has just about everything we would ever want in a system. The fact that it has a ton of features is something that I can't get enough of.

PROS: We were able to deploy ConnectWise Control hundreds of our clients' workstations or servers. This allowed us to access them any time. Connection are decent for the most part. Transferring files is a cinch. Its toolbox functionality is by far the best of the bunch.

CONS: There have been instances where the connection would be successfully made. At times, I'm stuck staring at a black screen. Cursors are missing. What's weird is that the end-user can actually see the mouse moving around. It won't matter if the connection was made through a browser. It's a bug that I haven't come across regularly.

PROS: Personally, it's the cheapest and one highly powerful remote assistant that I've ever seen in today's market. It makes room for a limitless hosts for systems left unattended. It's super quick and a very simple app for clients to operate. There's no need to worry about installing anything.

CONS: The customization doesn't appear to be as intuitive. You only get to name the company around the same time the client creates the file. You should normally come up with a filter group from the drop-down menu as opposed to trying to recall how to spell it right and then typing it manually.

PROS: ConnectWise Control is something you can depend on. It's user-friendy and very intuitive. The number of features available are just about right. Not too many, not too little. Each feature is rock solid. One great feature that we've been using frequently is the Shared Toolbox.

CONS: We've been utilizing more than a dozen techs just to use ConnectWise Control the entire day. So far, I haven't heard any complaints or whatsoever. But once every other while, there are problems related to more than one display with varying resolutions. At times, the system won't clearly show when a session that has been connected has sent out a message.

PROS: For the exact same price as that of a single user of Log-Me-In, we're able to include three users to offer support to employees and acquire as much logins as needed. Customized login pages that are specifically made for our company has made things simple for our employees to access any of our official pages.

CONS: Gaining access to the UAC can be a bit puzzling. LogMeInRescue would try to ask for admin credentials upon connectivity. I wish I get access to this using my Chromebook. For now, the Windows-based access suits me just fine. More documentation and clarification would be great for doing commands and scripts.

PROS: We were able to deploy ConnectWise Control hundreds of our clients' workstations or servers. This allowed us to access them any time. Connection are decent for the most part. Transferring files is a cinch. Its toolbox functionality is by far the best of the bunch.

CONS: There have been instances where the connection would be successfully made. At times, I'm stuck staring at a black screen. Cursors are missing. What's weird is that the end-user can actually see the mouse moving around. It won't matter if the connection was made through a browser. It's a bug that I haven't come across regularly.

PROS: It's super simple to utilize and it benefits customers greatly. Setting it up has never been this simple. Due to its setup, I can basically use it just about anywhere. I get to move files from my desktop PC to another remote PC with ease. I can reboot and auto-reconnect.

CONS: So far, I have nothing negative to say with this app. But there have been instances where a customer would have trouble going through the setup process. Sometimes a customer would wind up downloading the same exe twice and then getting confused in the process. They tend to forget that it'll take some time for the .exe to be downloaded.

PROS: Gaining access to systems can be done within mere minutes. Whenever I'm getting support calls that would get me to make assessments on the system to resolve it, there's nothing else snappier. I get to access a machine using an admin and onsite user simultaneously.

CONS: When it comes down to configuring users who have micro-access needs, it's not as smooth as one might think. This could be the fault of not being able to comprehend the product well. But I do like having the ability to include users. I wish it's a little easier to make groupings.

PROS: Gaining access to systems can be done within mere minutes. Whenever I'm getting support calls that would get me to make assessments on the system to resolve it, there's nothing else snappier. I get to access a machine using an admin and onsite user simultaneously.

CONS: When it comes down to configuring users who have micro-access needs, it's not as smooth as one might think. This could be the fault of not being able to comprehend the product well. But I do like having the ability to include users. I wish it's a little easier to make groupings.