\nIT Support Specialist, Boulder, CO \n\n \n\nAbout Ascend \n\nAscend Analytics’ climate technology software and services provide critical insights to power the energy transition.. The company’s products enhance critical power supply decisions from short-term operating strategies to long-term investment and resource planning. Ascend’s solutions serves as the core analytic infrastructure for electric utilities, independent power producers, electric retailers, and financiers of energy infrastructure. To learn more about Ascend, please visit us at www.ascendanalytics.com.   \n\nYour Impact at Ascend Analytics \n\nAs an IT Support Specialist, you will support Ascend day-to-day operations, both local and remote, including direct support for individual employees and their workstations in Windows and Microsoft Office environments as well as IT help desk issues.   We are seeking talented individuals with the flexibility to juggle many tasks at once and triage issues as they arise. We are looking for a team player that is also comfortable working on their own on projects and issues when needed. \n\nJob Responsibilities \n\n\n* Assist with onboarding of new employees and user training on PC applications \n\n* Set up, configure, and maintain Windows laptops  \n\n* Identify and resolve PC hardware and software related failures and issues  \n\n* Update inventory of PC’s and manage software updates to remote PC’s  \n\n* Handles tasks for project installs and helps define project tasks and task completion times \n\n* Upgrade software components and install OS upgrades as required.  \n\n* Troubleshoot difficult problems to resolution quickly and to industry standard best practices \n\n* Other responsibilities as assigned by direct manager \n\n\n\n\nRequired Qualifications \n\n\n* Bachelor’s degree in Information Technology, Information Science, or related field, OR  Equivalent combination of education and experience with some formal training.  \n\n* 2 years of full-time work experience with a relevant post-secondary program certificate, OR  Experience with Microsoft Windows (10 & 11) and Microsoft Office products   \n\n* Detailed understanding of Admin Portal for Microsoft Office 365 including Dynamics CRM (Customer Relationship Management)  \n\n* Strong discipline working within a standardized ticketing system and documenting resolutions to those tickets \n\n* Technical documentation skills for company-facing how to and instructional processes \n\n* Discipline to follow established methodology while seeking ways to improve the process \n\n* Strong customer service focus and ability to interact at all levels within the organization. \n\n* Ability to prioritize multiple assignments, take initiative, and problem-solve with minimal supervision in a fast-paced environment \n\n* Excellent oral and written communication skills, attention to detail \n\n* Work well both independently and as part of a team    \n\n* High personal ethics, professional presentation \n\n\n\n\n \n\nPreferred Qualifications \n\n\nMotivation to work in the renewable energy space \n\n\n\n\n \n\nCompensation & Benefits: $65,000 – $85,000      \n\nTotal compensation based on qualifications and experience. Ascend highly values our employees and often pays above industry average. \n\nWe offer flexible work hours in a relaxed environment with opportunities for advancement and excellent benefits, including medical, dental, vision, short- and long-term disability, parental leave, dependent care spending account, and a 401k plan. \n\nWe celebrate diversity and are committed to creating an inclusive environment for all employees. Ascend Analytics is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information or other applicable legally protected characteristics. \n\n \n\nAscend Analytics is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us at [email protected]. \n\n\n\n 
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBoulder, Colorado, United States

The Problems You’ll Solve\n\nSince 2018, we’ve been working hard to transform Fund Administration from a services business into a software business. The industry today functions by small teams manually stitching data together across accounting systems, excel, emails, and PDFs. This is slow, error prone, and hard to scale. We believe the future is that fund back offices should have their data available in the cloud, in real time, with 100% accuracy, and with service that can scale as they grow. We manage over $130B in assets in our fund admin platform today for the world’s top Venture and Private Equity investors who believe the same. \n\nIf we are successful, we also believe we will elevate the role of fund accountants from a busy worker requiring close oversight to a strategic advisor that is value add to clients. This means less effort from fund managers to start and run a fund- more spent on fundraising, investment theses, and getting deals done. \n\nWe’ve spent years laying the necessary infrastructure to enable this shift from services to software: We launched our own proprietary general ledger and framework “Event-Based Accounting”. We’ve automated the nitty gritty parts of the business like LP Allocations, Waterfalls, Capital Calls, and Management Fees. \n\nThe challenge now is to orchestrate all of this infrastructure, automation, and our service team to create a delightful client experience. We need to make each client task flow through our system seamlessly so the work is done quickly and accurately no matter who or what is required. \n\nKey problems you’ll be responsible for answering:\n\n\n* How do we leverage our teams and automation to ship financial statements faster than anyone in the industry and at scale?\n\n* How realtime can we make our data? What needs to change upstream in our business or in the industry to go even faster?\n\n* Can we improve audit and tax season? Can we shift the paradigm from only being audit ready each year end to being audit ready every day?\n\n* How do we create delightful experiences that shift market behavior from interacting with their admin over email to using software?\n\n* How do we ensure that no matter which team member works on a client issue that the experience is seamless with all context and institutional knowledge applied every step of the way?\n\n\n\nThe Team You’ll Work With\n\nThis role is on our Delivery & Orchestration team within the Carta Fund Admin organization and serves as one of the 3 leaders of the “trifecta” that together set the vision, strategy, and execution. The org is made up of over 100 passionate and driven people in R&D, delivery, and GTM. This is a team that ships fast, cares deeply about their customers, and isn’t afraid to make bold decisions. What the team needs now is a leader who can help mold a portfolio of semi connected features, infrastructure, and people into a cohesive and delightful experience that scales to all of our clients. This is also a team with incredible talent in need of a leader that can coach and push them to unlock their full potential.\nAbout You\n\n\n* You operate as an owner. No work or problem is below or above your pay grade. You can strike the right balance between empowering others and doing what needs to be done. \n\n* You have a high bar for “good”. You know when to say something isn’t good enough and hold everyone around you to a high standard. \n\n* Systems thinker. You can breakdown complex processes and systems into simple models. Fund Admin is both wide and deep. The ability to simplify and reason about this as a system is critical. \n\n* You are curious. You love to go deep on problems, with customers, or with engineers. Your curiosity leads you to places where others stop short. \n\n* You are empathetic and willing with live in the trenches with your customers.\n\n* You are a great coach and can help nurture and grow your product team. \n\n* You have perseverance to withstand the ups and downs of a scaling business. You maintain belief you can solve even the hardest problems.\n\n\n\n\nCarta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. Our minimum cash compensation (salary + commission if applicable) range for this role is: \n\n\n*  $225,000 - $300,000 in [San Francisco, CA; Santa Clara, CA; New York, NY] \n\n*  $202,000 - $270,000 in [Seattle, WA] \n\n\n\n\nFinal offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Accounting and Accounting jobs that are similar:\n\n $95,000 — $200,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States