Need to not autocancel recurring iDEAL/SEPA chargebacks
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	Cstone
	Jun 6 2024, 3:58 AM

Description

ACH would fit in here too, we could get a chargeback but it's actually for not enough funds and we could retry it

Details

	Subject	Repo	Branch	Lines +/-
	Don't cancel SEPA recurrings on retryable chargeback	wikimedia/fundraising/crm	master	+52 -1
	Pass through reason to refund queue	wikimedia/fundraising/SmashPig	master	+1 -0

Customize query in gerrit

Related Objects

Mentioned In: T364860: Figure out what to do when Adyen autorescues a Chargebacked payment
T368080: Sepa oddity
T362575: Add Auto Rescue for SEPA Direct Debit

Event Timeline

Cstone created this task.Jun 6 2024, 3:58 AM

Restricted Application added a subscriber: Aklapper. · View Herald TranscriptJun 6 2024, 3:58 AM

AKanji-WMF moved this task from Triage to Sprint +1 on the Fundraising-Backlog board.Jun 10 2024, 7:55 PM

Dwisehaupt set the point value for this task to 4.Jun 12 2024, 4:24 PM

Cstone mentioned this in T362575: Add Auto Rescue for SEPA Direct Debit.Jun 13 2024, 3:56 AM

AKanji-WMF moved this task from Sprint +1 to Current Sprint on the Fundraising-Backlog board.Jun 18 2024, 7:45 PM

AKanji-WMF added a project: Fundraising Sprint: LeeroyJenkinsssss().Jun 18 2024, 9:51 PM

Cstone moved this task from Backlog to Doing on the Fundraising Sprint: LeeroyJenkinsssss() board.Jun 19 2024, 2:59 AM

Cstone mentioned this in T368080: Sepa oddity .Jun 20 2024, 5:50 PM

The returns for ACH and SEPA re not chargebacks and shouldn't be tagged as such. They are a delayed bank response. Can we count ACH and SEPA returns as rejects vs CB's? Counting them as chargebacs at all is misleading, there is no consumer dispute process in the ACH/SEPA networks as there is in Credit card networks. For ACH and SEPA they are not disputes but bank returns. Can we therefore label them accordingly?

MBeat33 subscribed.Jun 20 2024, 6:54 PM

Cstone claimed this task.Jul 1 2024, 7:21 PM

AKanji-WMF edited projects, added Fundraising Sprint: meow(); removed Fundraising Sprint: LeeroyJenkinsssss().Jul 2 2024, 8:14 PM

Cstone moved this task from Backlog to Doing on the Fundraising Sprint: meow() board.Jul 8 2024, 7:44 PM

Change #1054404 had a related patch set uploaded (by Cstone; author: Cstone):

[wikimedia/fundraising/SmashPig@master] Pass through reason to refund queue

https://gerrit.wikimedia.org/r/1054404

gerritbot added a project: Patch-For-Review.Jul 16 2024, 12:20 AM

XenoRyet added a project: Fundraising Sprint: neveruse().Jul 16 2024, 7:23 PM

Cstone moved this task from Backlog to Doing on the Fundraising Sprint: neveruse() board.Jul 19 2024, 2:11 AM

Change #1054404 merged by jenkins-bot:

[wikimedia/fundraising/SmashPig@master] Pass through reason to refund queue