JP3548955B2 - Problem solving database search system and computer readable storage medium storing problem solving database search program - Google Patents

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to a database search system used for supporting on a web a document prepared with answers to questions assumed in advance, such as how to use the product, such as a mobile phone, a computer, and other hardware and software, and a mobile phone, a computer, and other products. The present invention relates to a computer-readable storage medium that stores a database search program used to support documents prepared with answers to questions assumed in advance such as how to use hardware and software products.
[0002]
[Prior art]
As for the current support system for a questioner regarding a product or the like, generally, a response by telephone and a keyword search on a homepage are known.
[0003]
[Problems to be solved by the invention]
The questioner often wants to ask a question at night when something goes wrong with the product, but telephone support usually ends at 18:00. Therefore, the questioner cannot receive sufficient service. There was also a problem that the caller could not be easily connected even if he called. To solve this problem, there is a problem that the cost of telephone support tends to increase further in the future. In addition, there is also a problem that even if a keyword search is performed on the homepage of the support site, no hit is made, and the questioner does not know how to explain what he wants to ask.
Further, in the conventional keyword search, the search cannot be performed unless the two conditions of knowing the keyword correctly and inputting the keyword correctly are satisfied.
In the full-text search, words that are not included in the target document cannot be searched, and words other than words that exactly match (exact match) cannot be searched. Another problem is that as the database becomes enormous, many unrelated documents are searched, and it takes time to find a target document.
In addition, in the menu method, since a user wants to know while searching for a menu from the menu, it is difficult to search when the menu hierarchy is deep. In addition, there are many cases where it is difficult to find a target and search around. In addition, there is a problem that a function that the user does not have cannot be searched for, and that the user cannot search for a word that is different from the image that the user has imagined.
An object of the present invention is to solve the above problems.
[0004]
[Means for Solving the Problems]
In order to achieve the above object, the present invention provides a dictionary database provided in a server, which stores words that represent a questioner's desire to know, such as headwords, synonyms, heterograms, navigation words, answer sentences, and a mobile phone. Input means for allowing a questioner to input an arbitrary word to a web page on a web from an information terminal such as the above, and determining which word in the dictionary database matches or is close to the input arbitrary word. Search means for displaying navigation sentences linked to the words searched by the search means on the screen of the information terminal in a hierarchical manner, based on the navigation sentences selected for each hierarchy on the screen of the information terminal. In the problem solving database search system which finally displays the problem solving information on the screen of the information terminal, any input word can be entered in the dictionary Means for making a complete match when sequentially matching headwords, synonyms, and heterologous words in the database; and a character string obtained by deleting one character from the end of the input word when the words do not completely match are stored in the database. When the character string does not match a word in the dictionary database, the character to be sequentially deleted from the end is increased by one character. A character string obtained by deleting one character from the end of a word in the dictionary database in the order of a headword, a synonym, and a different notation word is compared with an arbitrary input word, and when the character string does not match the input word, the character string is sequentially ended. Means for increasing the number of characters to be deleted from the dictionary one by one, and when the word does not match in the processing, a word including the head word of the arbitrary input word is searched from words in the dictionary database, and the arbitrary input word is searched. The term is intended to have a means for determining which words and whether or close match of the dictionary database.
In addition, the present invention provides a dictionary database containing words that indicate what the questioner wants to know, such as headwords, synonyms, heterograms, navigation words, answer sentences, and the like. And a search means for determining which word in the dictionary database matches or is close to the input arbitrary word, and a link to the word searched by the search means. Displaying the navigation text hierarchically on the screen of the information terminal, and finally displaying the problem solving information on the screen of the information terminal based on the navigation text selected for each hierarchy on the screen of the information terminal. In a computer-readable storage medium storing the above-described problem solving database search program, a computer reads an arbitrary input word from the dictionary database. Means for making a complete match when the headwords, synonyms, and heterologous words in the database are sequentially compared, and a character string obtained by deleting one character from the end of the input word when there is no perfect match is stored in the database. When the character string does not match a word in the dictionary database, the character to be sequentially deleted from the end is increased by one character. A character string obtained by deleting one character from the end of a word in the dictionary database in the order of a headword, a synonym, and a different notation word is compared with an arbitrary input word, and when the character string does not match the input word, the character string is sequentially ended. Means for increasing the characters to be deleted from the dictionary one by one, and if the words do not match in the processing, search for a word including the head word of the arbitrary input word from the words in the dictionary database, and There is obtained to function as means for determining which words and whether or close match of the dictionary database.
[0005]
BEST MODE FOR CARRYING OUT THE INVENTION
Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings, using a mobile phone support database search system as an example.
The present invention can be widely applied to a database search system for solving a problem, and is not particularly limited to the illustrated embodiment.
In FIG. 2, a navigation computer (server) 2 is connected to the Internet 6 through an interface 4 having an Internet connection connector.
[0006]
A storage device such as a hard disk of the navigation computer 2 has a dictionary database 8 composed of headwords, synonyms, alternative words, navigation words, answer sentences and other data, and an i-mode mobile phone through the Internet 6. Based on search data input from an information terminal such as 14 or the client computer 10, data matching or close to this data is searched from the dictionary database 8, and a navigation sentence is hierarchically displayed from the search data. A database search program software 12 for deriving a problem-solving answer sentence based on the navigation sentence selected by the questioner and displaying this on the display unit of the information terminal is stored.
[0007]
The database search program software 12 includes an input unit 16, a search unit 18, a navigation unit 20, and a display unit 22. When a user inputs a "word to come up", that is, an arbitrary word to the input unit 16, a search is performed. The means 18 determines which word in the dictionary database 8 matches or is close to this "conceived word". In response to this determination, the navigation means 20 activates a navigation sentence linked in advance to the dictionary database 8, and displays the navigation sentence on the screen of the information terminal of the user.
[0008]
When the terminal user selects the navigation sentence displayed on the navigation screen, the answer sentence in the problem solving database is finally retrieved and displayed on the screen of the information terminal by the display means 22. The method of determining the degree of matching or the degree of approximation between the “words to come up with” and the words stored in the dictionary database 8 by the search means 18 combines a perfect match and a partial match method. The perfect match is a case where the input character is compared with a headword, a synonym, and a different notation word in the dictionary database 8 in order and they match.
[0009]
A partial match is a process performed when it is not determined to be a perfect match, using a character string that is one character deleted from the end of the input "think word" and a headword, synonym, or another notation in the dictionary database Words are compared in order to determine whether they match. If this is unsuccessful, the character string obtained by deleting two characters from the end of the “thinkable word” is compared with the headword, synonym, and heterologous word in the dictionary database 8 in order to determine whether or not they match. Move to the process of determining
[0010]
Hereinafter, a process is performed to determine whether or not the characters to be deleted match one by one. If all of the headword matching processes 24 for deleting and matching the last character of a series of input words to come up with one by one have failed, then the words in the dictionary database 8 are replaced with headwords and synonyms. Then, using a character string in which one character is deleted from the end in the order of the different notations, a process is performed to determine whether or not this character string matches the input “think word”.
[0011]
If this is unsuccessful, this character string is input using a character string obtained by deleting one character from the end of the words in the dictionary database 8 in the order of the headword, the synonym, and the heterologous word in the same manner as in the preceding paragraph. A process is performed to determine whether or not it matches the “think word”. Hereinafter, a process is performed to determine whether or not the characters to be deleted are matched one by one. If the dictionary matching process 26 that deletes and matches the characters at the end of headwords, synonyms, and different notations in the series of dictionary databases 8 one by one fails, the process proceeds to the post-head matching program process 28.
[0012]
This processing 28 is for displaying a headword including the first word of the input “conceived word”. For example, when examining "ringtone selection", entry of "chaku" or "chaku" displays headwords including these words. If this process fails, the search means 8 displays "Dictionary mismatch. Please enter another word" on the screen of the information terminal.
[0013]
As described above, the dictionary database 8 has a hierarchical structure so as to reach problem solving information through a plurality of predetermined steps. The dictionary database 8 is created based on the inquiry data to the call center and other data, and co-occurs strongly with what the questioner wants to know (search subject) by making full use of the thesaurus utilization technique using a linguistic approach. It is equipped with a search navigation dictionary that records (CO-OCCUR) words.
[0014]
Also, co-occurrence words that strongly co-occur with the questioner wants to know have a hierarchical structure, are constantly updated, and enhance the problem solving function. Next, the operation of the present embodiment will be described.
When there is an item to be inquired about the use of the product, the interrogator accesses the homepage of the product support site of the server 2 on the web, for example, using his / her i-mode mobile phone 14. When the inquirer accesses the product support homepage of the server, the input means 16 of the database search program software 12 of the server 2 operates, and an arbitrary word of an arbitrary word is displayed on the screen 42 of the display of the information terminal of the inquirer as shown in FIG. An input screen 43 is displayed.
[0015]
When the requester inputs, for example, “volume control” in the input field of the input screen 43 and presses the search button 44, the search means 18 of the database search program software 12 causes the search term 18 to perform the headword matching process 24, the dictionary matching process 26, The matching program processing 28 is sequentially performed until an appropriate word is searched from the dictionary database 8. When the search means 18 searches for a headword, a synonym, a different notation, a navigation word, an answer sentence, or other data or a word close to the input word, the searched word is displayed as a navigation sentence. The screen 45 is displayed on the screen 42 of the information terminal as shown in FIG. Here, the questioner hits “volume” in the navigation sentence, for example.
[0016]
When the "volume" is hit, the selection means 30 operates to select a navigation sentence in the dictionary database 8 linked to the "volume", and displays the navigation screen 47 as shown in FIG. It is displayed on the screen 42 of the terminal. Next, when the requester hits, for example, "Ring volume" from the navigation sentence on the navigation screen 47 of FIG. 5, the navigation means 20 operates the selection process 32, and the dictionary database linked to "Ring volume" 8 is selected, and a navigation screen 49 is displayed on the screen 42 of the information terminal as shown in FIG.
[0017]
Next, when the requester hits, for example, "adjust while waiting" from the navigation sentence on the navigation screen 49 of FIG. 6, the selection means 34 of the navigation means 20 is activated, and the navigation means 20 is linked to the navigation sentence "adjust while waiting". The problem solving answer sentence data 46 in the existing dictionary database 8 is selected. The display means 22 displays the answer sentence data 46 finally selected by the navigation means 20 as an answer sentence display screen 50 on the screen 42 of the information terminal as shown in FIG. On the answer sentence display screen 50, in addition to the problem solving answer sentence data 46, a navigation sentence 48 for leading to more detailed data is displayed.
[0018]
When the requester hits, for example, "operation details" from the navigation sentence 48, the display means 22 displays an operation details data display screen 53 on the screen 42 of the information terminal as shown in FIG. Returning to the answer sentence display screen 51 in FIG. 7, for example, when “function explanation” is hit, the display means 22 displays the function explanation data display screen 55 on the information terminal screen as shown in FIG. 9. Is done.
[0019]
Next, the questioner presses the button of his / her mobile phone 14 based on the problem solving data shown in FIGS. Alternatively, after terminating the Internet access mode by the mobile phone 14, a volume adjustment operation process 38 is performed.
[0020]
In the above embodiment, a problem solving database search program including a dictionary database and database search program software is stored in a server on the Internet, and this program can be used on a web by an information terminal. The information may be recorded on an external storage medium such as a computer-readable storage medium, for example, a memory card or a memory stick, and the external storage medium may be mounted on an information terminal for use.
[0021]
【The invention's effect】
Since the present invention is configured as described above, it is possible to easily guide the user to an answer document prepared in advance while responding to various thinking patterns of the user seeking a problem solution and answer requests from various angles.
[Brief description of the drawings]
FIG. 1 is a functional block diagram of the present invention.
FIG. 2 is a functional block diagram of the present invention.
FIG. 3 is an explanatory diagram showing a screen of the information terminal.
FIG. 4 is an explanatory diagram showing a screen of the information terminal.
FIG. 5 is an explanatory diagram showing a screen of the information terminal.
FIG. 6 is an explanatory diagram showing a screen of the information terminal.
FIG. 7 is an explanatory diagram showing a screen of the information terminal.
FIG. 8 is an explanatory diagram showing a screen of the information terminal.
FIG. 9 is an explanatory diagram showing a screen of the information terminal.
[Explanation of symbols]
2 Server 4 Interface 6 Internet 8 Dictionary database 10 Computer 12 Database search program software 14 Mobile phone 16 Input means 18 Search means 20 Navigation means 22 Display means 24 Headword matching processing 26 Dictionary matching processing 28 Headword matching program processing 30 Selection processing 32 Selection process 34 Selection process 36 Selection process 38 Process 40 Process 42 Screen 44 Search button 46 Problem solving data 48 Navigation text 50 Answer text display screen

Claims (2)

A dictionary database installed on the server that contains words that indicate what the questioner wants to know, such as headwords, synonyms, spellings, navigation words, and answer sentences, and a questionnaire on the web from an information terminal such as a mobile phone. An input unit for inputting an arbitrary word on a homepage; and a search unit for determining which word in the dictionary database matches or is close to the input arbitrary word. The navigation sentence linked to the selected word is hierarchically displayed on the screen of the information terminal, and the problem solving information is finally displayed on the information terminal based on the navigation sentence selected for each hierarchy on the screen of the information terminal. In the problem-solving database search system displayed on the screen of (1), any input word can be replaced with a headword or synonym in the dictionary database. Means for making an exact match when successively comparing with a different notation word, and when not completely matching, a character string in which one character is deleted from the end of the input word is replaced with a headword, a synonym, or a different notation word in the database. Means for sequentially increasing the number of characters to be deleted from the end one by one when the character string does not match a word in the dictionary database; and , A character string in which one character has been deleted from the end in the order of synonyms and different notations is compared with an arbitrary input word, and if the character string does not match the input word, the characters to be deleted from the end are sequentially increased by one character Means for searching for a word including the head word of the arbitrary input word from the words in the dictionary database when the words do not match in the processing, and searching for any word in the dictionary database Problem solving database search system characterized by comprising a means for determining whether matching or close. A dictionary database that contains words that indicate what the questioner wants to know, such as headwords, synonyms, alternative words, navigation words, and answer sentences, and allows the questioner to enter any word from an information terminal such as a mobile phone Input means, and a search means for determining which word in the dictionary database matches or is close to the input arbitrary word, and a navigation sentence linked to the word searched by the search means is provided. Problem solving in which the problem solving information is hierarchically displayed on the screen of the information terminal, and the problem solving information is finally displayed on the screen of the information terminal based on the navigation sentence selected for each layer on the screen of the information terminal. In a computer-readable storage medium storing a database search program, a computer is used to input an arbitrary input word into the dictionary database. Means for making a complete match when the headwords, synonyms, and different notations are sequentially compared; and when the headwords do not completely match, a character string in which one character is deleted from the end of the input word is replaced with a headword in the database, Means for sequentially increasing the number of characters to be deleted from the end one by one when the character string does not match a word in the dictionary database as compared with a synonym or a different notation word; Is compared with an arbitrary input word, and if the character string does not match the input word, it is sequentially deleted from the end. Means for increasing the characters one by one, and if the word does not match in the processing, a word including the head word of the arbitrary input word is searched from words in the dictionary database, and the arbitrary input word is searched for in the dictionary. De Which words and matching or close or recording a computer-readable storage medium problem solving database search program, characterized in that to function as a means of determining the database.

Images