CN108922077A - It is a kind of based on audio-video interaction counter service handle system and method - Google Patents
It is a kind of based on audio-video interaction counter service handle system and method Download PDFInfo
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- CN108922077A CN108922077A CN201810850387.8A CN201810850387A CN108922077A CN 108922077 A CN108922077 A CN 108922077A CN 201810850387 A CN201810850387 A CN 201810850387A CN 108922077 A CN108922077 A CN 108922077A
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- 238000000034 method Methods 0.000 title claims abstract description 26
- 230000003993 interaction Effects 0.000 title claims abstract description 19
- 235000021167 banquet Nutrition 0.000 claims abstract description 68
- 238000012545 processing Methods 0.000 claims description 23
- 238000004891 communication Methods 0.000 claims description 6
- 238000012790 confirmation Methods 0.000 claims description 5
- 239000011800 void material Substances 0.000 claims description 5
- 238000012795 verification Methods 0.000 claims description 4
- 241000209140 Triticum Species 0.000 claims description 2
- 235000021307 Triticum Nutrition 0.000 claims description 2
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- G—PHYSICS
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- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
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- G06Q50/10—Services
- G06Q50/26—Government or public services
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
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Abstract
The present invention relates to a kind of counter services based on audio-video interaction to handle system and method, the system includes that virtual automatic teller machine VTM, virtual teller attend a banquet VTA and virtual teller's service center system VTC, and the virtual automatic teller machine and the virtual teller, which attend a banquet, to be connect by public security Intranet or other network environments for meeting Ministry of Public Security's requirement with virtual teller's service center system；Virtual teller service center system VTC is the virtual automatic teller machine VTM to be established voice and video telephone and connects with the virtual teller VTA that attends a banquet, it is exchanged in real time by remote audio-video service with staff, in conjunction with existing traffic control business model, realize that traffic control business is fast handled.
Description
Technical field
The present invention relates to traffic administration and field of computer technology more particularly to a kind of sales counter industry based on audio-video interaction
System and method is handled in business.
Background technique
Vehicle driver (such as illegal business, vehicle pipe business, drives pipe business, accident industry handling traffic control business at present
Business, related consulting class business etc.) when, need the public safety traffic management department on motor vehicle registration ground to handle, handling channel has two
Kind, one is artificial windows to handle, and one is the processing of full self-service device.
It is slow that artificial window handles speed, it is often necessary to be lined up, treatment effeciency is low；Party needs specified traffic administration
Department's processing, causes many masses to run far road, while also increasing unnecessary traffic pressure；Legacy windows manpower at
This height, service network extension are at high cost.
Complete self-service processing equipment processing capacity is limited, can only be motor vehicle car owner's handle illegal, or is signed and bound by face
Driver's handle illegal of my non-motor vehicle, artificial window and full self-service device can not carry out business handling process at present
Effective supervision.
Summary of the invention
The present invention for the technical problems in the prior art, provide it is a kind of based on audio-video interaction counter service do
System and method is managed, is exchanged in real time by remote audio-video service with staff, in conjunction with existing traffic control business model, is realized
Traffic control business is fast handled.
The technical solution that the present invention solves above-mentioned technical problem is as follows：
On the one hand the present invention provide it is a kind of based on audio-video interaction counter service handle system, including virtual automatic teller machine
VTM, virtual teller attend a banquet VTA and virtual teller's service center system VTC, and the virtual automatic teller machine and the virtual teller attend a banquet
It is connect by public security Intranet or other network environments for meeting Ministry of Public Security's requirement with virtual teller's service center system；
The virtual automatic teller machine VTM, for obtaining identity information, license plate information and the license plate number of user's input, needing
The traffic control business information to be handled simultaneously uploads virtual teller VTA calling of attending a banquet to virtual teller's service center system VTC and asks
It asks；
Virtual teller's service center system VTC, is distributed for receiving the call request, and by the call request
It attends a banquet VTA to the virtual teller；For establishing audio-video for the virtual automatic teller machine VTM and the virtual teller VTA that attends a banquet
Call connection；
The virtual teller attends a banquet VTA, for obtaining information collection operational order and by virtual teller's business
The audio-video channel for feeling concerned about system VTC foundation issues operational order and user is instructed to carry out accordingly in the virtual automatic teller machine VTM
Operation.
Further, the virtual automatic teller machine VTM is the terminal device that user's operation uses, including：
Host computer, for controlling the apparatus assembly for constituting virtual automatic teller machine VTM, and to terminal device acquisition
Information is handled；
One touch screen, for obtaining user's operation information；
One display screen, for show user operation information and its corresponding feedback information, while showing that customer service is attended a banquet
Real-time in-call image；
High photographing instrument, for shooting user's certificate information；
Fingerprint collecting equipment, for acquiring the finger print information of user；
Thermal printer handles result voucher for print service；
Secondary certificate reader, for reading user's second-generation identification card information；
2 cameras are used for real-time recording user's operation video, and the facial image of shooting user；
Loudspeaker and microphone for recording the voice messaging of user, and play virtual teller and attend a banquet the voice letter of VTA
Breath for user and attends a banquet and carries out interactive voice；
Ups power, for the power supply for electrical equipment to constitute virtual automatic teller machine VTM；
One touch screen, a display screen, high photographing instrument, human body sensing equipment, fingerprint collecting equipment, thermal printing
Machine, secondary certificate reader, 2 cameras, loudspeaker, microphone, A4 printer, ups power pass through with the host computer
Serial communication interface or parallel communication interface are attached.
Further, further include human body sensing equipment, nearby whether have user for incuding virtual automatic teller machine VTM, if having
Feedback to the computer host, carries out the lighting operation of touch screen and display screen, the human body sensing equipment and the ups power and
Host computer electrical connection.
It further, further include the A4 printer being electrically connected with the host computer, the informing needed in print service
List or administrative service's penalty note.
Further, the virtual teller attends a banquet VTA, attends a banquet the terminal device that staff uses for backstage, by PC machine, takes the photograph
It is the void by the service of audio-video on virtual teller's service center system VTC as head and profession are attended a banquet headset composition
Quasi- automatic teller machine VTM provides remote service.
Further, virtual teller's service center system VTC, server and MCU service including being equipped with VTC service
Device provides the service system of audio-video session for the virtual automatic teller machine VTM and the virtual teller VTA that attends a banquet, by MCU
The transimission and storage of HD video call, business datum is realized in server docking.
Further, virtual teller's service center system VTC is the virtual automatic teller machine VTM and the virtual teller
The VTA that attends a banquet provides the service system of audio-video session, and provides the transimission and storage of HD video call, business datum, wherein
Each comfortable teller of audio/video encoding/decoding VTA and virtual automatic teller machine VTM that attends a banquet is carried out.
It is a kind of based on audio-video interaction counter service handle method, include the following steps：
1) user selects the type of service to be handled at the end VTM；
2) user is in the end VTM brush China second-generation identity card；
3) user inputs user query data at the end VTM；
4) user inquires at the end VTM and selects the specific business to be handled；
5) user submits business processing request, and Signature Confirmation at the end VTM；
6) VTC receives the call request of the end VTM, and distributes VTA and attend a banquet；
7) VTA attends a banquet agree to call request after, VTC establishes voice and video telephone connection, and VTA attends a banquet the face clicked on interface
Recognition button carries out recognition of face to party, and recognition of face does not pass through, then rejects；
8) VTA, which attends a banquet, clicks certificate acquisition, and high photographing instrument is opened at the end VTM, and certificate is placed under high photographing instrument by user, and shoots card
Part information；
9) VTA attends a banquet the information such as certificate information, signature of verification shooting, and processing is rejected if not meeting code requirement,
And it selects to reject reason；
10) VTA, which attends a banquet, carries out associated interrogation to user；
11) VTM user finally confirms transacting business；
12) business handling is completed, and VTC terminates voice and video telephone, VTM equipment print processing voucher.
The beneficial effects of the invention are as follows：Through the invention, realize that whole process carries out record screen, recording, record to business handling process
Picture, while idle seating is distributed by intelligent queuing in backstage, optimizes each seat personnel work distribution, not only improves service quality
With efficiency, acquaintance's specified window transacting business is also effectively prevented.It specifically include following advantages：
1, business supervises transparence：System whole process carries out record screen, recording, video recording to business handling process, accomplishes all do
The business of reason can be recalled.
2, the masses can nearest transacting business：Based on the mode of audio-video interaction, terminal device can be deployed in citizen's clothes
The place that the masses such as business center, vehicle inspection and test station need, the masses need not arrive specified public safety traffic management department processing.
3, business handling more standardizes：Driving license and driver's license or other related non-bands of documentary evidence can not transacting business,
Party is absent from the scene, also can not transacting business.
4, have face identification functions：Recognition of face is carried out to illegal processing party or traffic control business handling party,
It identifies that score is too low, can not handle, or need just handle after examining.
5, human cost is effectively saved：Business handling procedure, standardization, the self-service processing of part process party, effectively
Shorten the business handling time, human cost saves about 3 to 5 times.
Detailed description of the invention
Fig. 1 is present system structural block diagram；
Fig. 2 is virtual automatic teller machine VTM structural schematic diagram；
Fig. 3 is method flow diagram of the method for the present invention in handle illegal business.
Specific embodiment
The principle and features of the present invention will be described below with reference to the accompanying drawings, and the given examples are served only to explain the present invention, and
It is non-to be used to limit the scope of the invention.
The invention belongs to traffic administration industries, include illegal business, vehicle pipe business, drive pipe business, accident business, correlation
Seek advice from class business etc..It is exchanged by remote audio-video service with staff, in conjunction with existing traffic control business model, is realized in real time
Traffic control business is fast handled.
Specifically, provide it is a kind of based on audio-video interaction counter service handle system, as shown in Figure 1, include virtual cabinet
Member machine VTM, virtual teller attend a banquet VTA and virtual teller's service center system VTC, the virtual automatic teller machine and the virtual teller
It attends a banquet and is connect by public security Intranet or other network environments for meeting Ministry of Public Security's requirement with virtual teller's service center system；
The virtual automatic teller machine VTM, the figure such as reading identity card information, captured identity card, driver's license, driving license, insurance policy
Piece information, the traffic control business information handled of needs for obtaining user's input and on virtual teller's service center system VTC
Virtual teller is passed to attend a banquet VTA call request；
Virtual teller's service center system VTC, is distributed for receiving the call request, and by the call request
It attends a banquet VTA to the virtual teller；For establishing audio-video for the virtual automatic teller machine VTM and the virtual teller VTA that attends a banquet
Call connection；
The virtual teller attends a banquet VTA, for obtaining information collection operational order and by virtual teller's business
The audio-video channel for feeling concerned about system VTC foundation issues operational order and user is instructed to carry out accordingly in the virtual automatic teller machine VTM
Operation.
Further, the virtual automatic teller machine VTM is the terminal device that user's operation uses, as shown in Fig. 2, including：Computer
Host, a touch screen, a display screen, high photographing instrument, human body sensing equipment, fingerprint collecting equipment, thermal printer, Certification of Second Generation
Reader, 2 cameras, loudspeaker, microphone, A4 printer, ups power；One touch screen, a display screen,
High photographing instrument, human body sensing equipment, fingerprint collecting equipment, thermal printer, secondary certificate reader, 2 cameras, loudspeaker, wheats
Gram wind, A4 printer, ups power are attached with the host computer by serial communication interface or parallel communication interface.
Further, the virtual teller attends a banquet VTA, attends a banquet the terminal device that staff uses for backstage, by PC machine, takes the photograph
It is the void by the service of audio-video on virtual teller's service center system VTC as head and profession are attended a banquet headset composition
Quasi- automatic teller machine VTM provides remote service.
Further, virtual teller's service center system VTC, server and MCU service including being equipped with VTC service
Device provides the service system of audio-video session for the virtual automatic teller machine VTM and the virtual teller VTA that attends a banquet, by MCU
The transimission and storage of HD video call, business datum is realized in server docking.
Alternatively, virtual teller's service center system VTC, is the virtual automatic teller machine VTM and virtual teller's seat
Seat VTA provides the service system of audio-video session, and provides the transimission and storage of HD video call, business datum, middle pitch
Each comfortable teller of coding and decoding video VTA and virtual automatic teller machine VTM that attends a banquet is carried out.
It is a kind of based on audio-video interaction counter service handle method, include the following steps：
1) user selects the type of service to be handled at the end VTM；
2) user is in the end VTM brush China second-generation identity card；
3) user inputs user query data at the end VTM；
4) user inquires at the end VTM and selects the specific business to be handled；
5) user submits business processing request, and Signature Confirmation at the end VTM；
6) VTC receives the call request of the end VTM, and distributes VTA and attend a banquet；
7) VTA attends a banquet agree to call request after, VTC establishes voice and video telephone connection, and VTA attends a banquet the face clicked on interface
Recognition button carries out recognition of face to party, and recognition of face does not pass through, then rejects；
8) VTA, which attends a banquet, clicks certificate acquisition, and high photographing instrument is opened at the end VTM, and certificate is placed under high photographing instrument by user, and shoots card
Part information；
9) VTA attends a banquet the information such as certificate information, signature of verification shooting, and processing is rejected if not meeting code requirement,
And it selects to reject reason；
10) VTA, which attends a banquet, carries out associated interrogation to user；
11) VTM user finally confirms transacting business；
12) business handling is completed, and VTC terminates voice and video telephone, VTM equipment print processing voucher.
Specifically, as shown in figure 3, specific embodiment of this method in the illegal business of processing traffic control includes following step
Suddenly：
1) user selects the type of service to be handled at the end VTM；
2) user is in the end VTM brush China second-generation identity card；
3) user selects license plate type, license plate number at the end VTM；
4) user inquires at the end VTM and selects to be handled illegal；
5) user submits illegal processing request, and Signature Confirmation at the end VTM；
6) VTC receives the call request of the end VTM, and distributes VTA and attend a banquet；
7) VTA attends a banquet agree to call request after, VTC establishes voice and video telephone connection, and VTA attends a banquet the face clicked on interface
Recognition button carries out recognition of face to party, and recognition of face does not pass through, then rejects；
8) VTA, which attends a banquet, clicks certificate acquisition, and high photographing instrument is opened at the end VTM, and certificate is placed under high photographing instrument by user, and shoots card
Part information；
9) VTA attends a banquet the information such as certificate information, signature of verification shooting, and processing is rejected if not meeting code requirement,
And it selects to reject reason；
10) VTA, which attends a banquet, inquires user, if as driver handle several of the vehicle it is illegal, note is how much altogether
Point, how many member imposed a fine；
11) after the confirmation of VTM user's oral answer, while " agreement " button on interface is clicked；
12) business handling is completed, and VTC terminates voice and video telephone, VTM equipment print processing voucher.
Through the invention, realize that whole process carries out record screen, recording, video recording to business handling process, while backstage passes through intelligence
It is lined up distribution idle seating, optimizes each seat personnel work distribution, not only improves service quality and efficiency, also effectively prevent
Acquaintance's specified window transacting business.It specifically include following advantages：
1, business supervises transparence：System whole process carries out record screen, recording, video recording to business handling process, accomplishes all do
The business of reason can be recalled.
2, the masses can nearest transacting business：Based on the mode of audio-video interaction, terminal device can be deployed in citizen's clothes
The place that the masses such as business center, vehicle inspection and test station need, the masses need not arrive specified public safety traffic management department processing.
3, business handling more standardizes：Driving license and the non-band of driver's license can not defeated business, illegal party is absent from the scene, also without
Method transacting business.
4, have face identification functions：Recognition of face is carried out to illegal processing party, identification score is too low, and nothing is punished by law
Reason, or need just handle after examining.
5, human cost is effectively saved：Business handling procedure, standardization, the self-service processing of part process party, effectively
Shorten the business handling time, human cost saves about 3 to 5 times.
The foregoing is merely presently preferred embodiments of the present invention, is not intended to limit the invention, it is all in spirit of the invention and
Within principle, any modification, equivalent replacement, improvement and so on be should all be included in the protection scope of the present invention.
Claims (8)
1. a kind of counter service based on audio-video interaction handles system, which is characterized in that including virtual automatic teller machine VTM, virtually
Teller attends a banquet VTA and virtual teller's service center system VTC, and the virtual automatic teller machine and the virtual teller attend a banquet and pass through public security
Intranet or the network environment for meeting Ministry of Public Security's requirement are connect with virtual teller's service center system；
The virtual automatic teller machine VTM, identity information, license plate information and license plate number, needs for obtaining user's input are done
The traffic control business information of reason simultaneously uploads virtual teller to virtual teller's service center system VTC and attends a banquet VTA call request；
Virtual teller's service center system VTC, is distributed for receiving the call request, and by the call request to institute
Virtual teller is stated to attend a banquet VTA；For establishing voice and video telephone for the virtual automatic teller machine VTM and the virtual teller VTA that attends a banquet
Connection；
The virtual teller attends a banquet VTA, for obtaining information collection operational order and by virtual teller's service center system
The audio-video channel that system VTC is established issues operational order and user is instructed to carry out corresponding operating in the virtual automatic teller machine VTM.
2. a kind of counter service based on audio-video interaction handles system according to claim 1, which is characterized in that the void
Quasi- automatic teller machine VTM is the terminal device that user's operation uses, including：
Host computer, for controlling the apparatus assembly for constituting virtual automatic teller machine VTM, and to the information of terminal device acquisition
It is handled；
One touch screen, for obtaining user's operation information；
One display screen, for show user operation information and its corresponding feedback information, while showing the reality that customer service is attended a banquet
When in-call image；
High photographing instrument, for shooting user's certificate information；
Fingerprint collecting equipment, for acquiring the finger print information of user；
Thermal printer handles result voucher for print service；
Secondary certificate reader, for reading user's second-generation identification card information；
2 cameras are used for real-time recording user's operation video, and the facial image of shooting user；
Loudspeaker and microphone for recording the voice messaging of user, and play virtual teller and attend a banquet the voice messaging of VTA,
For user and attends a banquet and carry out interactive voice；
Ups power, for the power supply for electrical equipment to constitute virtual automatic teller machine VTM；
One touch screen, a display screen, high photographing instrument, fingerprint collecting equipment, thermal printer, secondary certificate reader, 2
A camera, loudspeaker, microphone, ups power pass through serial communication interface or parallel communication interface with the host computer
It is attached.
3. a kind of counter service based on audio-video interaction handles system according to claim 2, which is characterized in that further include
Whether human body sensing equipment nearby has user for incuding virtual automatic teller machine VTM, and the feedback to the computer host if having is touched
The lighting operation of screen and display screen is touched, the human body sensing equipment is electrically connected with the ups power and host computer.
4. a kind of counter service based on audio-video interaction handles system according to claim 2, which is characterized in that further include
The A4 printer being electrically connected with the host computer, the informing list or administrative service's penalty note needed in print service.
5. a kind of counter service based on audio-video interaction handles system according to claim 1, which is characterized in that institute
It states virtual teller to attend a banquet VTA, attend a banquet the terminal device that staff uses for backstage, attended a banquet ear by PC machine, camera and profession
Wheat composition, is serviced by the audio-video on virtual teller's service center system VTC and is provided far for the virtual automatic teller machine VTM
Journey service.
6. a kind of counter service based on audio-video interaction handles system according to claim 1, which is characterized in that the void
Quasi- teller's service center system VTC, server and MCU server including being equipped with VTC service are the virtual automatic teller machine
VTM and the virtual teller attend a banquet VTA provide audio-video session service system, by MCU server dock, realize high definition
The transimission and storage of video calling, business datum.
7. a kind of counter service based on audio-video interaction handles system according to claim 1, which is characterized in that the void
Quasi- teller's service center system VTC provides audio-video session for the virtual automatic teller machine VTM and the virtual teller VTA that attends a banquet
Service system, and provide the transimission and storage of HD video call, business datum, wherein each comfortable teller of audio/video encoding/decoding
The VTA and virtual automatic teller machine VTM that attends a banquet is carried out.
8. a kind of counter service based on audio-video interaction handles method, which is characterized in that include the next steps：
1) user selects the type of service to be handled at the end VTM；
2) user is in the end VTM brush China second-generation identity card；
3) user inputs user query data at the end VTM；
4) user inquires at the end VTM and selects the specific business to be handled；
5) user submits business processing request, and Signature Confirmation at the end VTM；
6) VTC receives the call request of the end VTM, and distributes VTA and attend a banquet；
7) VTA attends a banquet agree to call request after, VTC establishes voice and video telephone connection, and VTA attends a banquet the recognition of face clicked on interface
Button carries out recognition of face to party, and recognition of face does not pass through, then rejects；
8) VTA, which attends a banquet, clicks certificate acquisition, and high photographing instrument is opened at the end VTM, and certificate is placed under high photographing instrument by user, and shoots certificate letter
Breath；
9) VTA attends a banquet the information such as certificate information, signature of verification shooting, processing is rejected if not meeting code requirement, and select
Select rejection reason；
10) VTA, which attends a banquet, carries out associated interrogation to user；
11) VTM user finally confirms transacting business；
12) business handling is completed, and VTC terminates voice and video telephone, VTM equipment print processing voucher.
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| CN109754218A (en) * | 2018-12-19 | 2019-05-14 | 平安普惠企业管理有限公司 | Business handling request processing method, device, computer equipment and storage medium |
| CN110049131A (en) * | 2019-04-22 | 2019-07-23 | 杭州数金在线云科技有限公司 | A kind of video traffic exchange method Internet-based and system |
| CN110111069A (en) * | 2019-04-22 | 2019-08-09 | 深圳市即构科技有限公司 | Business handling method, server and storage medium |
| CN111343185A (en) * | 2020-02-28 | 2020-06-26 | 张善敏 | Teller machine interaction method and interaction system |
| CN111882390A (en) * | 2020-07-24 | 2020-11-03 | 北京华通云创通信科技有限公司 | Video cloud network hall operating system |
| CN111915819A (en) * | 2020-08-14 | 2020-11-10 | 中国工商银行股份有限公司 | Remote virtual interaction method, device and system |
| CN114374546A (en) * | 2021-12-22 | 2022-04-19 | 北明成功软件(山东)有限公司 | Cross-domain intercommunication help agency system based on multimedia remote assistance technology |
| CN115334461A (en) * | 2022-08-10 | 2022-11-11 | 国网山东省电力公司滨州供电公司 | One-chain calling system based on 4G module voice and transmission method thereof |
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| CN111343185A (en) * | 2020-02-28 | 2020-06-26 | 张善敏 | Teller machine interaction method and interaction system |
| CN111882390A (en) * | 2020-07-24 | 2020-11-03 | 北京华通云创通信科技有限公司 | Video cloud network hall operating system |
| CN111915819A (en) * | 2020-08-14 | 2020-11-10 | 中国工商银行股份有限公司 | Remote virtual interaction method, device and system |
| CN114374546A (en) * | 2021-12-22 | 2022-04-19 | 北明成功软件(山东)有限公司 | Cross-domain intercommunication help agency system based on multimedia remote assistance technology |
| CN115334461A (en) * | 2022-08-10 | 2022-11-11 | 国网山东省电力公司滨州供电公司 | One-chain calling system based on 4G module voice and transmission method thereof |
| CN115334461B (en) * | 2022-08-10 | 2023-12-01 | 国网山东省电力公司滨州供电公司 | One-chain calling system based on 4G module voice and transmission method thereof |
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Application publication date: 20181130 |