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Consoli, 2012 - Google Patents

A Collaborative Platform to Support the Enterprise 2.0 in Active Interactions with Customers.

Consoli, 2012

View PDF
Document ID
14854914356129627327
Author
Consoli D
Publication year
Publication venue
Informatica Economica

External Links

Snippet

In recent years a new model of Enterprise 2.0, which interacts actively with customers using web 2.0 tools (chat, forum, blog, wiki), is developing. The enterprises, listening opinions and suggestions of customers, can improve the product/service. For a company, customer's …
Continue reading at core.ac.uk (PDF) (other versions)

Classifications

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    • G06F17/30861—Retrieval from the Internet, e.g. browsers
    • G06F17/30864—Retrieval from the Internet, e.g. browsers by querying, e.g. search engines or meta-search engines, crawling techniques, push systems
    • G06F17/30867—Retrieval from the Internet, e.g. browsers by querying, e.g. search engines or meta-search engines, crawling techniques, push systems with filtering and personalisation
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    • G06F21/6218—Protecting access to data via a platform, e.g. using keys or access control rules to a system of files or objects, e.g. local or distributed file system or database

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