Amazon One Medical is a modern approach to medical care—allowing people to get care on their terms, on their schedule. One Medical members receive ongoing support for their healthcare needs, using the One Medical app to book in-office doctors’ appointments at locations near them, and to request 24/7 on-demand virtual care at no extra cost. Amazon One Medical Pay-per-visit gives Amazon customers the option to seek out one-time virtual visits for 30+ common conditions.
24/7 on-demand care with Prime
This membership benefit is exclusive for Prime members.
Members can easily book appointments within the app. Appointments are billed to you or your insurance.
See what makes One Medical different
What One Medical members are saying
PAY-PER-VISIT
Just want a one-time virtual visit?
Day or night, you can start a one-time virtual visit from One Medical to find treatment for 30+ common conditions.
$29
/message visit*
|
$49
/video visit
* Messaging is not available in some states
Quick treatment of common conditions
Care in minutes by message or video
Self-pay visits – insurance not accepted or needed
FSA/HSA eligible
You may be wondering
Getting started
What is Amazon One Medical?
How is One Medical Membership different from Amazon One Medical Pay-per-visit? Which should I choose?
Amazon One Medical gives people two ways to get medical care: Membership and Pay-per-visit.
Membership provides on-demand virtual care nationwide for ongoing support of healthcare needs, and a differentiated primary care experience if you live near a One Medical office. One Medical members can use the One Medical app to access 24/7 on-demand virtual care at no extra cost, including Urgent Video Chats. They can also use the app to message with their providers, easily request prescription refills and renewals, access their health records and care plans, and book same and next-day appointments for remote or in-person visits. Scheduled visits are billed to you or your insurance, with most major insurance plans accepted. One Medical memberships can be purchased by Prime members for $9/mo or $99/yr for the first member and $6/mo or $66/yr for each additional family member (maximum 5). If you're not a Prime member, One Medical memberships are available at OneMedical.com for $199/yr.
Pay-per-visit provides fast, convenient treatment for 30+ common health conditions through one-time virtual visits. With Pay-per-visit, you pay a flat, out-of-pocket fee of $29 for a message-only visit (not available in all states for all conditions) or $49 for a video visit. If you don’t live near a One Medical office or if you already have a primary care provider, but you need a quick, one-time virtual visit for a common condition, Pay-per-visit may be a good option for you.
What makes One Medical different from other primary care and urgent care practices?
One Medical’s philosophy is rooted in quality care, patient-centered design, and a smart application of technology. To deliver the best preventive medicine, acute care, and chronic condition management, One Medical provides medical professionals the time and tools to make the best decisions for your health.
Each primary care provider places a strong emphasis on fostering patient-provider relationships based on trust and mutual understanding, taking the time to get to know you and your unique health story. Providers want to understand how your history and lifestyle affect your overall well-being, and they’ll collaborate with you to customize a plan that fits your life and helps you achieve your goals. One Medical providers aim to be your long-term health care advocates, partnering with you to manage your health issues and navigate complex medical decisions. By using diagnostic tests appropriately and avoiding overdiagnosis or unnecessary prescriptions, they empower you to make positive changes in your health and your life with newfound knowledge, support, and guidance. And because providers see fewer patients than typical primary care providers each day, they’ll have more time to spend with you to address your concerns. One Medical stays by your side every step of the way, helping you understand your care plan even after you leave the office.
Membership
What’s included in my One Medical Membership?
Membership includes personal services that enhance your healthcare experience, tools to facilitate access to healthcare services, and certain on-demand telehealth services that are typically not covered by or billed to insurance.
As part of your membership, you receive access to our app where you can:
• Send and receive secure messages with member support specialists and your care team
• Easily access your health records and care plans
• Request prescription refills and renewals
• Book billable in-person Office Visits or virtual Remote Visits in states where we have offices
• Office Visits: Scheduled, in-office appointments with your primary care provider or a provider of your choice that are billed to you/your insurance. Copays and deductibles apply when billed to insurance.
• Remote Visits: Scheduled, virtual appointments with your primary care provider or a provider of your choice that are billed to you/your insurance. Copays and deductibles apply when billed to insurance.
• Get 24/7 on-demand care nationwide with Treat Me Now or Urgent Video Chat via our apps at no extra cost
• Treat Me Now: Get help for common concerns such as seasonal allergies and urinary tract infections by answering a few questions in the app. Wait times apply.
• Urgent Video Chat: Connect with the next-available provider via a quick video call to address time-sensitive health questions. Wait times apply.
• For both Treat Me Now and Urgent Video Chat, your provider may recommend an Office Visit or Remote Visit based on your clinical need.
Does a One Medical Membership come with my Amazon Prime Membership?
No, One Medical Membership is not included as part of an Amazon Prime Membership, but can be purchased by an Amazon Prime member for an additional $9/mo for the first member and $6/mo for up to five additional members (an exclusive discount price for Prime members). Terms apply.
I’m not a Prime Member. Can I still get care?
Yes! You can still sign up for a One Medical Membership directly on the One Medical site, or learn more about the Pay-per-visit option.
Pricing, payment, and insurance
I purchased a One Medical Membership through my Prime account. How do I connect my Prime pricing to my One Medical account?
Locate and open the purchase confirmation email that was sent to the primary email address of your Prime account (don't forget to check the spam folder). The email will include options to either create a new One Medical account or apply your Prime pricing to an existing One Medical account. If you're unable to locate the purchase confirmation email, visit the membership management page and follow the on-screen prompts.
Why is there a membership fee?
The One Medical Membership fee covers access to the One Medical app as well as One Medical’s on-demand and asynchronous virtual care services, as well as high-touch and value-added personal services such as insurance navigation and referral management. The on-demand virtual services are accessible through the One Medical app, featuring 24/7/365 on-demand video chats, secure provider messaging, “Treat Me Now” assessments for common health concerns, easy vaccine and medical record access, prescription renewals, and proactive reminders for follow-up care and referral needs.
The membership fee is not a covered benefit under most health insurance plans.
One Medical is dedicated to serving its community members, regardless of their financial means. Payment of the membership fee is not a prerequisite for receiving medical care in One Medical offices.
Financial assistance is not applicable towards services rendered by outside facilities such as labs, specialist facilities, imaging facilities, etc. Learn more about options for accessing medical services at One Medical without payment of the annual membership fee on the One Medical website.
Does One Medical accept insurance? Is One Medical an insurance plan?
One Medical is not an insurance plan. One Medical does accept health plans from most insurance carriers as well as Medicare. Some of the more popular plans that One Medical accepts are listed on their website. Scheduled visits are billed to you or your insurance.
Care
How do I get care with One Medical?
One Medical members and patients can book appointments at any of the offices across the US. We recommend checking with One Medical’s office prior to making an appointment to ensure your insurance plan is accepted at the office you plan to visit, as this might vary based on location.
If you don’t have a One Medical location nearby, you can still benefit from a One Medical Membership. You'll be able to get care right from your phone, 24/7, with on-demand care nationwide via Urgent Video Chat or Treat Me Now at no extra cost. And, if you travel to a city with a One Medical office, or if One Medical opens an office near you, you can book an appointment via the app to see one of our providers in person or via Remote Visit.
Depending on your location, there may be a requirement that One Medical first see you over video (or in person) before One Medical can provide care to you via Treat Me Now.
Does One Medical offer pediatric care for my kids?
Yes, One Medical offers Pediatric Services (newborn - 17 years old) in several of our office locations. Please visit our locations page to find out if we have a Pediatric office location near you.
I’m 65+ years and on Medicare. Does One Medical have an offering for me?
One Medical provides comprehensive primary care for seniors on Medicare who can receive care in-person. Learn more about One Medical's primary care for seniors.
I only have Medicaid. Can I receive care from One Medical?
Except for residents of Washington, DC, One Medical cannot care for individuals only on Medicaid.
Can One Medical providers write a prescription for my condition?
One Medical has experience with a wide variety of conditions, including chronic condition management. If your One Medical provider determines that a prescription is appropriate as part of your course of treatment, your provider will send it electronically to your preferred pharmacy, including Amazon Pharmacy if you so choose. If you have an existing prescription, you can submit a request to have it renewed through the renewal request tool within your One Medical online account or the One Medical mobile app after you become a One Medical member.
Other questions
I still have questions about One Medical. Who can I talk to?
For more information about One Medical, visit the One Medical website, the One Medical Help Center, or contact One Medical.
Get care now with One Medical
This benefit is exclusively for Prime members
Have additional questions? See Help / FAQ