8000 Account recovery request · Issue #6471 · pypi/support · GitHub
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Account recovery request #6471

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Closed
2 of 3 tasks
deeplook opened this issue May 28, 2025 · 2 comments
Closed
2 of 3 tasks

Account recovery request #6471

deeplook opened this issue May 28, 2025 · 2 comments
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account-recovery Users needing assistance with account recovery

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@deeplook
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deeplook commented May 28, 2025 •
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PyPI Username

gherman

Reason for request

Hello! When I try to log into my pypi or test.pypi account, my passwords are not rejected as wrong, but neither my 2FA tokens generated with Authy, nor my recovery codes are accepted. For test.pypi I have registered a Yubikey which is also not accepted. On my list of recovery codes I had already crossed out two of them, which makes me believe that this might have worked in the past, but not now. Your help is much appreciated! Thanks!

Recovery Codes

  • I never generated or have lost access to the recovery codes for my account

Code of Conduct

  • I agree to follow the PSF Code of Conduct

Acknowledgement

  • I understand that it may take a significant amount of time to process my account recovery request.
@deeplook deeplook added the account-recovery Users needing assistance with account recovery label May 28, 2025
@Thespi-Brain Thespi-Brain moved this from Pending to Verification in Process in Account Recovery May 30, 2025
@Thespi-Brain
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Hi @deeplook,

I have initiated an account recovery process and an email is being sent to the primary email address associated with your account. Please follow the instructions in that email and reply to it, and we will go from there. Regarding your test.pypi account, you need to open a separate issue for that, since main pypi and test.pypi are separate. Thanks!

@Thespi-Brain
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Hi @deeplook,

Thanks for completing the verification process. The verification was successful! Your 2FA has been reset and a password reset has been issued. You should be able to regain access to your account after completing the password reset. Let us know if you have any more issues. Thanks.

@github-project-automation github-project-automation bot moved this from Verification in Process to Complete in Account Recovery Jun 5, 2025
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account-recovery Users needing assistance with account recovery
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Account Recovery
Status: Complete
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@deeplook @Thespi-Brain
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