8000 Account recovery request · Issue #6287 · pypi/support · GitHub
[go: up one dir, main page]
More Web Proxy on the site http://driver.im/
Skip to content

Account recovery request #6287

New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll oc 8000 casionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom
Closed
3 tasks done
bramp opened this issue May 10, 2025 · 7 comments
Closed
3 tasks done

Account recovery request #6287

bramp opened this issue May 10, 2025 · 7 comments
Labels
account-recovery Users needing assistance with account recovery

Comments

@bramp
Copy link
bramp commented May 10, 2025

PyPI Username

bramp

Reason for request

Reason: The email used to make this request is not verified. Your email address must be verified before you can use it to reset your password

I have not used pypi in over 10 years. Trying to log in today, I've either forgotten my password, or it has been reset. Using the recovery email flow does not work because I get a email that says "the email used to make this request is not verified. Your email address must be verified before you can use it to reset your password.".

Very sorry for the bother

Recovery Codes

  • I never generated or have lost access to the recovery codes for my account

Code of Conduct

  • I agree to follow the PSF Code of Conduct

Acknowledgement

  • I understand that it may take a significant amount of time to process my account recovery request.
@bramp bramp added the account-recovery Users needing assistance with account recovery label May 10, 2025
@github-project-automation github-project-automation bot moved this to New/Triage in Account Recovery May 12, 2025
@Thespi-Brain
Copy link

Hi @bramp,

Welcome back to PyPI. Your 2FA has been reset and a password reset has been issued. You should be able to regain access to your account after completing the password reset. Let us know if you have any more issues. Thanks.

@github-project-automation github-project-automation bot moved this from New/Triage to Complete in Account Recovery May 12, 2025
@bramp
Copy link
Author
bramp commented May 12, 2025

Awesome, thanks, but, I literally just tried the reset flow, and I get a email that looks like this:

Someone, perhaps you, has made a password reset request for a PyPI account associated with this email address.

However, the email used to make this request is not verified. Your email address must be verified before you can use it to reset your password.

If you have another verified email address associated with your PyPI account, try that instead.

If you cannot use another verified email, follow account recovery steps for your PyPI account.

Read more about verified emails.

If you did not make this request, you can safely ignore this email.

@bramp
Copy link
Author
bramp commented May 12, 2025

So to be clear, I still can't get into my account, and it recommends I open a ticket here... And just for completeness, I don't have permission to reopen this ticket.

@Thespi-Brain Thespi-Brain reopened this May 12, 2025
@github-project-automation github-project-automation bot moved this from Complete to New/Triage in Account Recovery May 12, 2025
@Thespi-Brain
Copy link

Hi @bramp,

I will take a look into your account and investigate further. FYI, I (along with other PSF staff) will be at PyCon for the next couple of days, so response for triage may be slower than usual. Thanks for your patience!

@bramp
Copy link
Author
bramp commented May 12, 2025

Thanks, no rush, and enjoy the con

@Thespi-Brain
Copy link

Hi @bramp,

I did some more troubleshooting and you should be able to login, change your passwords and set up 2FA for your account. Thanks for your patience!

@github-project-automation github-project-automation bot moved this from Pending to Complete in Account Recovery Jun 4, 2025
@bramp
Copy link
Author
bramp commented Jun 4, 2025

Thanks. Just to confirm I can now log in, and my issue is resolved. Time to publish :-)

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Assignees
No one assigned
Labels
account-recovery Users needing assistance with account recovery
Projects
Account Recovery
Status: Complete
Milestone
No milestone
Development

No branches or pull requests
2 participants
@bramp @Thespi-Brain
0