{block name=rtboxrow}
{else}
{/if}
{/if}
{if $ticket.state != $smarty.const.RT_RESOLVED}
{/if}
{if !$ticket.ownerid}
{/if}
{if $ticket.deleted == 1 && $ticket.deltime != 0 && (ConfigHelper::checkPrivilege('helpdesk_advanced_operations'))}
")}">
{else}
{/if}