8000 Styling and UX issues with Crisp button · Issue #41 · crisp-im/crisp-sdk-web · GitHub
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Styling and UX issues with Crisp button #41

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Nesh108 opened this issue Apr 11, 2025 · 3 comments
Open

Styling and UX issues with Crisp button #41

Nesh108 opened this issue Apr 11, 2025 · 3 comments

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@Nesh108
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Nesh108 commented Apr 11, 2025

Hello,

I have integrated this library in my project and noticed some shortcomings that I would like to know if could be avoided or fixed:

  1. Button takes too long to show: the button takes around 4-5s to be rendered even on a decent connection. Would it be possible to make it visible but disabled and then enabled it? It would be a better user experience
  2. Button style cannot be changed: the button has a life of its own, it changes size at certain resolutions, it is placed above everything else (e.g. backdrops and modals), and it cannot be customized other than its color. Either give full control of its styling or do the very basic of css, otherwise it is going to clash with pre-existing websites.
  3. Not possible to use a custom-made button: it seems impossible to completely get rid of the button and re-code its behavior; once Crips is "loaded", the button comes with it with all its evil sides.

Any way to fix this? It is hard to integrate something like this into a pre-existing website if the component behaves as it wishes and cannot be controlled.
@baptistejamin
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Hey there.

Where are you located?

You could create your own custom button with CSS to fix the problem

@Nesh108
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Nesh108 commented Apr 11, 2025

Hey @baptistejamin!

I am currently using a custom CSS to remove the crazy high z-index. Do you have any examples on how to disable its media query (currently changing size at w:480px/h:600px)?

I think if these styles could be passed into the library itself, it would be much better. Right now having to do:

.crisp-client .cc-1brb6 {
  z-index: unset !important;
}

Feels a bit dirty, probably because of those random looking id's.

@baptistejamin
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Could you please contact our support on crisp.chat so we can check this?

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