8000 Cannot Verify Phone · Issue #406 · ory/network · GitHub
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Cannot Verify Phone #406

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4 of 5 tasks
andy-shi88 opened this issue Nov 29, 2024 · 6 comments
Open
4 of 5 tasks

Cannot Verify Phone #406

andy-shi88 opened this issue Nov 29, 2024 · 6 comments
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bug Something is not working.

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@andy-shi88
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Preflight checklist

Ory Network Project

https://compassionate-bohr-ltbpn4m0vu.projects.oryapis.com

Describe the bug

I'm trying to verify the traits.phone on my user.

On updating profile's phone trait, it does marked as unverified and the sms comes through to my webhook, but there's no way I can use this code.
The response on the setting does not contain continue_with for verification flow id. I only get

 "continue_with": [
    {
      "action": "redirect_browser_to",
      "redirect_browser_to": "http://andy-ubuntu:4000/ui/settings?flow=807e35fb-00e5-426c-ac74-e0aab0b4b029"
    }
  ]

Using the create verification flow also only returns email as the available method for sending the code.

Reproducing the bug

- case 1: via update setting

  • Create account
  • Create Setting Flow
  • Update phone number
  • Update Setting Flow
  • Phone updated, get verification code, but don't get flow for inputting the code.

- case 2: via get verification flow

  • same steps up to update setting flow as case 1
  • the verification flow only have email as available method for verification
  • phone is in the session's verifiable addresses thou.

Relevant log output

No response

Relevant configuration

{
    "$id": "https://schemas.ory.sh/presets/kratos/identity.email.schema.json",
    "$schema": "http://json-schema.org/draft-07/schema#",
    "title": "Person",
    "type": "object",
    "properties": {
      "traits": {
        "type": "object",
        "properties": {
          "email": {
            "type": "string",
            "format": "email",
            "title": "E-Mail",
            "ory.sh/kratos": {
              "credentials": {
                "password": {
                  "identifier": true
                },
                "webauthn": {
                  "identifier": true
                },
                "totp": {
                  "account_name": true
                },
                "code": {
                  "identifier": true,
                  "via": "email"
                },
                "passkey": {
                  "display_name": true
                }
              },
              "recovery": {
                "via": "email"
              },
              "verification": {
                "via": "email"
              }
            },
            "maxLength": 320
          },
          "name": {
            "type": "object",
            "properties": {
              "first": {
                "title": "First name",
                "type": "string"
              },
              "last": {
                "title": "Last name",
                "type": "string"
              }
            }
          },
          "phone": {
            "type": "string",
            "title": "Phone",
            "format": "tel",
            "ory.sh/kratos": {
              "verification": {
                  "via": "sms"
              }
            }
          },
          "date_of_birth": {
            "type": "string",
            "title": "Date Of Birth"
          },
          "referral_code": {
            "type": "string",
            "title": "Referral Code"
          },
          "general_consent_version": {
            "type": "string",
            "title": "General Consent Version"
          }
        },
        
        "required": [
          "email",
          "name",
          "general_consent_version"
        ],
        "additionalProperties": false
      }
    }
  }

Version

Ory Network

On which operating system are you observing this issue?

Ory Network

In which environment are you deploying?

Ory Network

Additional Context

I'm able to get show_verification_ui continue_with response when I remove verification from email in the identity schema, and the verification works well

"continue_with": [
        {
            "action": "show_verification_ui",
            "flow": {
                "id": "3c2c8771-bc43-46bd-b411-412b7e0c4dae",
                "verifiable_address": "+6281312781223",
                "url": "http://andy-ubuntu:4000/ui/verification?flow=3c2c8771-bc43-46bd-b411-412b7e0c4dae"
            }
        },
        {
            "action": "redirect_browser_to",
            "redirect_browser_to": "http://andy-ubuntu:4000/ui/settings?flow=22ec417b-497e-4ee3-a351-78c056f3c858"
        }
    ]

But still, even with this I still only see email when I get login flow with aal2
@andy-shi88 andy-shi88 added the bug Something is not working. label Nov 29, 2024
@vinckr vinckr transferred this issue from ory/kratos Dec 4, 2024
@aeneasr
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aeneasr commented Dec 4, 2024 •
edited
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Thank you for the report, that does look like a bug

@andy-shi88
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andy-shi88 commented Dec 5, 2024 •
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update:
we're able to verify the phone number now, it's not ideal, but we do it via the login_flow.

We're already doing this in the before, but I think it's due to this changes deprecated via parameter, that our verification flow got broken.

We need to not specify the via parameter now, if we pass the via: phone then it throws Cannot login with unverified address

ory
 .createBrowserLoginFlow({
        aal: "aal2",
        returnTo: undefined,
  //   via: "phone"
      })

note: verification and continue_with still not working

@andy-shi88 andy-shi88 mentioned this issue Dec 5, 2024
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@alnr alnr mentioned this issue May 14, 2025
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@chrisneal
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@aeneasr @kevgo Any movement on this? This issue is having a real impact on us.

@aeneasr
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aeneasr commented Jun 2, 2025

Hi, verification and recovery don't yet officially support SMS. But it's on the list of backlog items.

What you can do instead though is use "login with code" and SMS, which will automatically mark the phone/email as verified if the code sent to that address is used.

@aran
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aran commented Jun 2, 2025

@aeneasr any chance of revisiting prioritization of review of ory/kratos#4384?
7F08

@aeneasr
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aeneasr commented Jun 3, 2025

Yes, but as always there are many other things that are more or equally important :) If you have an account manager that's always a good way to arise awareness for specific bugs that are blocking or similar

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@aran @chrisneal @aeneasr @andy-shi88
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