8000 [Bug]: Transaction service fails when sending money to another Mpesa account from my Mpesa account · Issue #974 · UseHover/Stax · GitHub
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[Bug]: Transaction service fails when sending money to another Mpesa account from my Mpesa account #974

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larrymiami opened this issue Feb 24, 2023 · 0 comments
Open

[Bug]: Transaction service fails when sending money to another Mpesa account from my Mpesa account #974

larrymiami opened this issue Feb 24, 2023 · 0 comments
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@larrymiami
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Description

Send money service fails with an error "We received no response from Safaricom. We don't think this transaction worked. Please try again"

Steps to reproduce

  1. Open stax app.
  2. On the home screen, click on the send money icon.
  3. On the “pay with” input field, select Mpesa, “recipient network” input field, select Mpesa, enter the contact number and amount.
  4. Click continue and enter your pin.
  5. Pay attention to the transaction details page.

Expected result

A confirmation message is received and transaction details are displayed on the screen.

Actual result

Failed screen appears with the error "We received no response from Safaricom. We don't think this transaction worked. Please try again"

Link to screenshots/screen recordings

https://drive.google.com/file/d/1G6QXXPixaprgDvX91cGnanRBopnFuFXB/view?usp=sharing

Suggested solution

No response

Device name

Xiaomi-Readmi 10C

Android OS

12

App version

1.19.6

Config version

20230223000057

Is your phone dual SIM or single SIM?

Dual SIM

Which telco are you using for this transaction?

Safaricom

Stax device ID or email address

cd34e3c1f210911a
@larrymiami larrymiami added the bug Something isn't working label Feb 24, 2023
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